Lexus of Clearwater

fantastic i purchased a 2007 lexus 350 from lexus of clearwater approx. almost, but not quite 3 years ago. i have never been more pleased with this dealersh i purchased a 2007 lexus 350 from lexus of clearwater approx. almost, but not quite 3 years ago. i have never been more pleased with this dealership. the reason is russel keyes. he is absolutely the best person to deal with, in fact he should be the only person to deal with if you are bringing your car into this dealership for any kind of servicing. russel is so fair and honest. he makes giving them money almost, almost, a pleasure. the dealership is immaculate. the people, every one is wonderful. so, if you ever need anything, see russel. i promise, you will not be sorry. just be nice. More

A NIGHTMARE I recently purchased a used 2008 Lexus LS 460. I purchased my vehicle in Texas and I live in Florida. This experience with Lexus has been a complete I recently purchased a used 2008 Lexus LS 460. I purchased my vehicle in Texas and I live in Florida. This experience with Lexus has been a complete NIGHTMARE! Now we all know once you purchase a car from the Dealership Its all shiny and pretty. I’ve noticed that the material on the inside of all 4 doors are literally MELTING. It looks HORIABLE!!!!! I tried to have it professionally detailed and it still looks BAD not to mention its STICKY to the touch. If that’s not the worse, it gets worse than that … I went to go to work and my vehicle would not START!??? I tried to get a jump, thinking it was the battery, or the starter. Nothing Worked! I got my vehicle towed to The Lexus of Clearwater Dealership…. Thinking they can help… (WRONG). I felt like all the DEALER care about is MONEY…MONEY…MONEY (How DEEP are your POCKETS!!!! I’m a SINGLE parent, my funds are accounted for. Lexus advised me that I would need to get a diagnostic test done first on the vehicle so they can see what is wrong with it, which is $100.00. Then Lexus advised me that my Fuel Pressure Sensor has went out, and need to be replaced by ME and the cost of that will be 1500.00. They didn’t mention Any RECALLs or Anything ELSE. I had to do my homework. When I looked up RECALLS for Lexus 2008 LS 460 it stated there’s a recall on the Fuel System, Gasoline, delivery Hoses, Lines, Piping and Fittings. So I called the Dealer back, and they advised that according to my VIN number my vehicle was already repaired for the recall. So I would be responsible for 1500.00 bill, I then asked to speak with someone at Corporate, So the Lexus Rep passed the buck and gave me Corp. number. I then called and made a complaint and was advised someone will call me back in 2 days. Still not having a LOANER vehicle and No source of transportation. I finally spoke with a CASE Manager at Corporate and was advised that he will look into the matter and he will call me back in another 2 days. Meanwhile I’ve been without a Vehicle for an entire week. Yet still there is no guarantee on if my vehicle would be covered under the Recall. So long story short. … I thought very highly of LEXUS and now with my material MELTING and Fuel issue’s this has been a REAL LIFE NIGHTMARE. To anyone out there reading this …Please think twice before purchasing an LEXUS, I’m being RIPPED OFF! If a Recall part went bad again, Lexus should cover that with out question. More

Great Sales Team Although I did not purchase a car after my first visit to this dealership I must say that Lexus of Clearwater has the best sales team I've ever seen, Although I did not purchase a car after my first visit to this dealership I must say that Lexus of Clearwater has the best sales team I've ever seen, and I've bought a lot of cars in my life. Jami was far and away the most pleasant car salesperson I have ever worked with. The whole team clicks in a very effective and efficient way. The only reason I did not purchase the car was because Lexus did not offer the product I really decided that I want. I really wish I could have completed this sale for Jami. More

Service manager is a Moron I notified my sales rep couple days after I purchased a rx350 that something need to be fixed, her response no problem bringing in at your convenien I notified my sales rep couple days after I purchased a rx350 that something need to be fixed, her response no problem bringing in at your convenience will cover it! She still had the txt and showed it to the service manager. Life got in the way so I came there today for an oil change and that part to be fixed. Since I’m one month out of my three month coverage they will not cover that fix which is a $40 part! After spensing 2.5 hours there and nothing accomplished I left pissed with nothing done to my car. I’ll get my oil changes and services done somewhere else. They just lost a new lifetime customer over $40. What a Moron!!!! Worst service department Ever. More

Russ Kaye .... Service Advisor is Excellent! Russell Kaye... has to be the most professional/ courteous service advisor I have EVER dealt with. Russ went above/ beyond to assure complete customer Russell Kaye... has to be the most professional/ courteous service advisor I have EVER dealt with. Russ went above/ beyond to assure complete customer satisfaction. I work in the auto industry and I know quality when I see it. Please see Russ!!!!! YOU will not be disappointed. 5 stars Russ ....THANK YOU! Josh A More

Awful customer service !! Do not expect any assistance once you purchase your car! I had not received a payment book for my lexus and contacted Lon multiple times with either Do not expect any assistance once you purchase your car! I had not received a payment book for my lexus and contacted Lon multiple times with either receiving wrong information or he just tried passing me along without an answer. I guess it was quite difficult for him to move from his desk to ask the financial office who was the loan with ( instead of guessing wrong) and providing a phone number for us to contact. After my final call I made basically begging for information so I could pay my loan, he got tj involved. I have actually saved his non helpful incredibly rude voice mail. He thought he hung up the phone when he said in a very rude tone " I don't have a phone number for sun trust"! You have one job TJ, that is to assist with financing.... sin trust number is 1800Suntrust. This is my 3rd lexus and I have never dealt with such rude and unhelpful people. I did send this information to the contact site, but they have obviiudy not contacted me. Lon stated multiple times after we hang up he would send me a text for contact information for sun trust.... never happened. Save yourself the experience I had and drive to another lexus dealership where I'm sure you will receive the service you pay for! More

Very poor After Faster purchasing the 2nd car for the Rx SUV and I have a second problem with the dashboard so I decide for the 2nd car to call and ask for reca After Faster purchasing the 2nd car for the Rx SUV and I have a second problem with the dashboard so I decide for the 2nd car to call and ask for recalled to fix it and the refuse to resolve their mistakes .and after calling 1800lexus. Which is very bad to answer me.not recommend this place More

The Enform app does not work and Lexus knows it. I puchased my GX 460 thirty days ago. The remote app and other features in Enform do not work. After many calls to the dealer and to Lexus, they have I puchased my GX 460 thirty days ago. The remote app and other features in Enform do not work. After many calls to the dealer and to Lexus, they have resolved nothing. Why doesn't Lexus stand behind the brand? This is a common problem and Lexus IS aware. I wonder why this defect was kept from me during the purchase. If you are considering a purchase beware. Before you buy the vehicle be sure that you have someone insure that all tech features work. More

Best Customer Service of any dealership in Tampa Bay Eric Almberg has been my Service Consultant for many years at Lexus of Clearwater. I appreciate Eric's high level of customer service and that is the Eric Almberg has been my Service Consultant for many years at Lexus of Clearwater. I appreciate Eric's high level of customer service and that is the reason we keep coming back! More

Service above and beyond the call of duty. I've written previously to say that I do buy used Lexus vehicles from Lexus of Clearwater, in part because they're a great dealership, in part because I've written previously to say that I do buy used Lexus vehicles from Lexus of Clearwater, in part because they're a great dealership, in part because Lexus makes a great product, but mostly because my Service Advisor, Mike Aloia gives me outstanding service. Late last week my wife and I returned to Tampa Bay after an extended absence only to find that the interior of her RX 330 was covered in a light mold. I had the car washed inside and out just before we left town, so if sat for over two weeks and the residual moisture trapped in the car's interior, coupled with the lack of ventilation, created ideal conditions for runaway mold growth. This was discovered on a Friday. On the following Tuesday, just three days away, my daughter and three grandchildren were arriving and would be using the car extensively, and should not be exposed to all the mold. In desperation, I called Mike Aloia on the only number I had in my cell phone for Mike to see what he could do on such short notice. It turns out Friday was Mike's day off and I had called him on his cell number. Nonetheless, Mike called me back from his cell phone - and on his day off - and had everything arranged - including a loaner vehicle - to have me bring the car in first thing Monday morning for a deep cleaning service, if that should be necessary! I don't think it gets any better that this when it comes to customer service! Mike Ertel More