Lexus of Clearwater

Best of the Best This dealership made "buying a car" a pleasure, really. Buy elsewhere, and you're going to be disappointed. No doubt... 2.5 rating, is not accurate, f This dealership made "buying a car" a pleasure, really. Buy elsewhere, and you're going to be disappointed. No doubt... 2.5 rating, is not accurate, for sure. More

Do not reserve a car at this location Reserved a car online and received a confirmation email. Drove 3 hours. Then received a text that the car, which was supposedly reserved, was just so Reserved a car online and received a confirmation email. Drove 3 hours. Then received a text that the car, which was supposedly reserved, was just sold! Dealer now has another car available. Don't do business with this dealership. More

charged a bogus $350 disposition fee I was a repeat lexus customer. I bought a 2008 Lexus GX470 from your dealership. Then I traded that in and leased a new 2016 GX 460. Both were finance I was a repeat lexus customer. I bought a 2008 Lexus GX470 from your dealership. Then I traded that in and leased a new 2016 GX 460. Both were financed through Lexus Financial services. I have been charged a $350 disposition fee on returning the vehicle in great shape. Never will I buy from your dealership or another Lexus vehicle. More

Brand new car with paint damage I bought my car back on January 31 under the usual pressure the dealerships put on most to buy before the month closes. Two weeks later, while washi I bought my car back on January 31 under the usual pressure the dealerships put on most to buy before the month closes. Two weeks later, while washing the car I noticed that it had some paint damage. When I took the car back to the deanship it was determined that it was sold to me in that condition. They offered me to repaint a brand new car that cost over $40000. This is totally unacceptable.Today almost 3 months later I received a letter stating that paint damage is not covered under the Lemon Law. The point is, they sold me a car knowing it had paint damage and did not disclose this. I have been a loyal customer of Lexus but I know for a fact I will not be returning to that dealership or any of the AutoNation dealerships again. Their service is terrible. More

Zero customer service This was our second Lexus dealership just to see what our hometown had to offer us..They were rude from start and acted as if I couldn't afford to be This was our second Lexus dealership just to see what our hometown had to offer us..They were rude from start and acted as if I couldn't afford to be there. The original sales clerk Dalia saw us and passed us to a greeter. I am an aeronautical engineer and can easily afford a BMW, Mercedes and any other luxury brand vehicle but I wanted a Lexus.I will still get my Lexus but it wont be from here. More

Interior Nightmare I have recently entered my vehicle for your interior reconditioning Recall. I am disgusted with the way I was mistreated and misled through this whole I have recently entered my vehicle for your interior reconditioning Recall. I am disgusted with the way I was mistreated and misled through this whole process. The two worst panels in my car were rejected! And, everyone failed to inform me of this horrifying news until the day I was picking it up. Now that’s what I call “Customer Service”! My information was conveniently lost for the first Recall which had a deadline of May 2017, in which I entered in time. I will continue to let every accredited outlet, whether it be Social Media, Local News Media, BBB, Consumer Affairs, and last but not least, the Legal Firm in which I, and the thousands of other Lexus Owners, choose to plead our case. And, if it wasn't for Nick and Sarah, I would of only gave "1 Star". I truly believe they did as much as they were allowed. More

gap refund This is the worst customer service I have ever had. I traded my Lexus in and sent all the paper work to Ray Orozco. After 17 calls leaving messages This is the worst customer service I have ever had. I traded my Lexus in and sent all the paper work to Ray Orozco. After 17 calls leaving messages that were never returned I finally got the financial manager (which was no better the Ray) I sent the paperwork over 4 times in emails and no response. I finally receive a email after I left a message that I would coming over in person that no need to come over (all paperwork was complete) Next day receive another email that he can't process because my contract for the new car I bought was missing the signature of the agent from Mercedes. So, after multiple calls, emails and lies I had to go to Mercedes and get a contract and more paperwork to prove I traded my vehicle in. So, today I resent paperwork in. This dealership is the poorest example of customer service I have ever experienced. So, if you trade a vehicle that you purchased and you also purchased any protection programs good luck in trying to get you money back!!!! As for me I will be going in person and will sit in the lobby until I get some answers. I live in Orlando and don't want to drive to Clearwater but, my husband and I have decided this is principal. How many people have they done this to hoping people will get frustrated and give up? Well, they have met their match with us. My next step is going to be legal action. It should not take over a month to get paperwork submitted. Connie and Jay Kingston More

Steve Miskiewicz best salesman award! Went in to browse used Lexus' and met Steve. Steve took the time to understand my needs and brought me out to the lot. He did a quick review of what Went in to browse used Lexus' and met Steve. Steve took the time to understand my needs and brought me out to the lot. He did a quick review of what they had and brought me right to a car that suited my needs. He was spot on. I didn't have to waste time haggling over price either. They have one price on their used cars. I bought a ES 350 and love it. From door to driveway I had my car in less than 24 hours. They did all the paperwork overnight and I went in and picked it up the next morning. Best car buying experience I have ever had. Thank you Steve, you are the ultimate sales professional! And the bonus red bow on my car for Christmas was the cherry on top! More

Truly Exceptional Service Brought my vehicle in for service approx. a month ago. From start to end, the service process was EXCELLENT. Nick was with a guest when I arrived, but Brought my vehicle in for service approx. a month ago. From start to end, the service process was EXCELLENT. Nick was with a guest when I arrived, but didn't waste anytime coming out and shaking my hand. He showed me where the coffee was, and by the time the cup was brewed, he was already grabbing me to go over my concerns. Nick is a very gregarious person, that takes pride in what he does day in and day out. Service was so good, that I even ended up buying a car that day. Thanks again for the awesome service Nick. It does not go unnoticed. More

Ruined my bulletproof Lexus Look, this is the first bad review I have ever posted. Brought my car in for an airbag recall and after that it has broken down twice. I am convinced Look, this is the first bad review I have ever posted. Brought my car in for an airbag recall and after that it has broken down twice. I am convinced they shocked the electrical system and will not accept responsibility. After driving my Lexus for 7 years, over 100,000 miles, with not one issue, one week after getting it back from their shop the alternator went out and now the starter. I was lucky with the alternator to have a long time friend fix it for under $300 (the same small shop that put an entire new timing belt in at 90,000 miles) but now this starter is being quoted at $1300! Seriously, folks. I have now been without a car for 3 months waiting to save up to fix it. I have called the dealer and Lexus and will continue to let people know! More