Lexus of Clearwater

Working with this dealership a pleasure. Paul is super helpful, knowledgeable and communicates well. His customer service is on point and makes the whole process painless. Paul is super helpful, knowledgeable and communicates well. His customer service is on point and makes the whole process painless. More

The service department at this dealership is a disgrace to the quality of the Lexus name. I attempted for days to reach a service writer and only a woman answers and doesn't want to discuss what might be to the quality of the Lexus name. I attempted for days to reach a service writer and only a woman answers and doesn't want to discuss what might be the vehilcles problem. It is her intent to wants to schedule you in for service only. Finally, I reach a service writer and explain whay my issues is and he says bring it in and we will put a scanner on it to read the security issue. It sounded positive. I apppear at the dealersip and told I must wait two hours which I agree to do. Finally the service writer informs me that my vehicle has a rewiring issue (yes it is twenty years old) and due to a change in the wires they won't touch it, but are happy wash it. The bill is $200 and they don't care to discuss the charge. When I inform him that he did not even look at the mechanical issue that was to be evaluated, he replied that his mechanics don't work for free. It is clear that they never even touched the car to possible evaluate the security system so I clearly was deceived. I will never return to Clearwater Lexus as they action to attempt to assist you is clearly a deception. More

EXCELLENT customer service sums it up! Thorough & prompt service was very much appreciated for sure! Kevin Mahr is an efficient, competent, & friendly Service Manager! He was extremely h Thorough & prompt service was very much appreciated for sure! Kevin Mahr is an efficient, competent, & friendly Service Manager! He was extremely helpful with our perceived dilemma! More

re was a little bit of waiting, however, someone came as soon as they saw me and got my advisor. Edmunds was very kind and knowledgeable and proficient. Promote Edmunds. soon as they saw me and got my advisor. Edmunds was very kind and knowledgeable and proficient. Promote Edmunds. More

Service was good, the rep was nice, we were able to get an appointment quickly but the prices are too high for tires and service. We were able to get the same tires for a considerable amout less elsewhere. an appointment quickly but the prices are too high for tires and service. We were able to get the same tires for a considerable amout less elsewhere. More

Our service representative was over the top wonderful to us. He explained everything that the service department was going to do on our vehicle. He came into waiting area and provided us with photos of our us. He explained everything that the service department was going to do on our vehicle. He came into waiting area and provided us with photos of our problem and he explained our options without a smoke screen. Paul Hildebrand made our visit enjoyable and informative. He’s the best rep we have had in all of our years of Lexus experiences. More

The staff is always professional and courteous. The service was very busy the day I was there but I was kept informed that delays were possible. Still out in 2 hours. The service was very busy the day I was there but I was kept informed that delays were possible. Still out in 2 hours. More

Well run operation. They certainly deserve the five star rating.I have no hesitancy in recommending them to all of my friends. They certainly deserve the five star rating.I have no hesitancy in recommending them to all of my friends. More

My interaction with Paul Hildebrand was professional and more than competent on all levels of engagement. He was clear re: the diagnosis of my car and answered all my questions with clarity and patience. I more than competent on all levels of engagement. He was clear re: the diagnosis of my car and answered all my questions with clarity and patience. I look forward to interacting with superior professionals like him in the future. More

Great service; if issues do arise they will do their best to satisfy the customer. to satisfy the customer. More