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Lexus of Cherry Hill - Service Center

Mount Laurel, NJ

4.9
183 Reviews
Call Service Center (856) 727-1111

183 Reviews of Lexus of Cherry Hill - Service Center

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September 10, 2024

Worst dealership ever. Promises everything and delivers nothing!Never buy their service packages! They don't honor them! More

by Spierce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wayne Gross
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 11, 2024 -

Lexus of Cherry Hill responded

We apologize that the damage to your vehicle exceeds what is covered under your paint-less dent warranty, as is outlined in your contract. However, we do have someone on site that can provide an estimate for repair, if you're interested. Please feel free to reach out. Thank you, Jamie Pratt - Service Manager 856-727-1111 ext 1215

Sep 11, 2024 -

Spierce responded

I was in your dealership last Thursday and i talked about the ding with Wayne. He said they would fix it and he also offered to fix one on the roof which i could not see. I brought the car in on Tuesday and sat in the waiting room for 1 hour and 45 minutes with no contact from anyone. I assuned the car was being fixed. I had to hunt them down abd thats when they said they just heard from some insurance company that the claim was denied. I did NOT sign a contract with an insurance co. I signed it with your dealership. I am going to continue to write bad reviews every day on every site i can, edmonds, cars.com, lexus etc. I also have calls in to the better business bureau, the nj consumer affairs dept and lexus headquarters. I was told by wayne to bring the car in and it would be fixed but then he decided not to. I should be compensated for 2 hours of my time you wasted( at your rate of 200 per hour), which is more than the repair would have cost.

Sep 13, 2024 -

Lexus of Cherry Hill responded

We apologize if there was a misunderstanding when you were here last week. The vehicle was to come back this week when the dent repair specialist would be here, in order to assess the vehicle and so we can open a claim with your paint-less dent removal coverage. Unfortunately, once we start a claim with them and send all of the proper pictures of the repair needed, we are put on hold until reviewed for approval. We cannot proceed with any repairs until the claim is reviewed. The contract that you purchased from us is through a third party company that covers paint-less dent removal, as one of the five items that are included in the contract. It is also outlined in the contract that a dent larger than two inches is not covered for paint-less dent removal. We did try to have this claim approved for you by submitting, but unfortunately, the dent is too large to be covered under your contract. We recommend that you contact your insurance company to proceed with the damage on your vehicle. Thank you, Jamie Pratt - Service Manager 856-727-1111 ext 1215

Sep 18, 2024 -

Spierce responded

This is totally incorrect. As you were not part of the interaction, i dont know how you can speak about it. 1. I bought a ding repair package from your lexus dealership, not an insurance co. If an insurance co was involved, that was never disclosed. 2. I brought the car in on Thursday for another reason. At that time, we discussed the ding. Wayne said to bring it in on Tuesday and they would fix it. He also pointed out a ding on the roof that i could not see and said they would take care of that as well. They took pix on Thursday of the dings. 3. I brought it in on Tuesday and sat in the waiting room for 1 hour and 45 minutes until i had to go back to find the rep to see when the car would be finished. 4.That is when i was informed the claim had been denied from some phantom insurance co at some obscure number that i had no recourse to dispute and no one at this dealership could care less to represent me. 5. If this had to be submitted to some unknown insurance co ( I still dont know their name), why wasnt this explained to me on Thursday. Also, why wasnt it submitted on Thursday before i came in on Tuesday and wasted 2 hours of my time? And before you say the claim had to be submitted on the day i came in, which is the bogus nonsense Wayne tried to feed me, the work could never have been done on Tuesday because they told me on Thursday when i was setting up the Tuesday appointment, that the ding repair guy only works until noon and I was informed at 11:45, when I searched out the repair tech. So next time, you should not speak about events you have no direct knowledge about!

Sep 18, 2024 -

Spierce responded

This is totally incorrect. As you were not part of the interaction, i dont know how you can speak about it. 1. I bought a ding repair package from your lexus dealership, not an insurance co. If an insurance co was involved, that was never disclosed. 2. I brought the car in on Thursday for another reason. At that time, we discussed the ding. Wayne said to bring it in on Tuesday and they would fix it. He also pointed out a ding on the roof that i could not see and said they would take care of that as well. They took pix on Thursday of the dings. 3. I brought it in on Tuesday and sat in the waiting room for 1 hour and 45 minutes until i had to go back to find the rep to see when the car would be finished. 4.That is when i was informed the claim had been denied from some phantom insurance co at some obscure number that i had no recourse to dispute and no one at this dealership could care less to represent me. 5. If this had to be submitted to some unknown insurance co ( I still dont know their name), why wasnt this explained to me on Thursday. Also, why wasnt it submitted on Thursday before i came in on Tuesday and wasted 2 hours of my time? And before you say the claim had to be submitted on the day i came in, which is the bogus nonsense Wayne tried to feed me, the work could never have been done on Tuesday because they told me on Thursday when i was setting up the Tuesday appointment, that the ding repair guy only works until noon and I was informed at 11:45, when I searched out the repair tech. So next time, you should not speak about events you have no direct knowledge about!

September 06, 2024

I was treated with utmost courtesy. Mike developed an immediate rapport with me. He kept me informed when my vehicle was ready. More

by Carl Valorie
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne Gross
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 09, 2024 -

Lexus of Cherry Hill responded

Carl, we're delighted to hear that Mike provided you with courteous and attentive service at Lexus of Cherry Hill. Thanks for sharing your experience!

August 16, 2024

Excellent service, Very acomadating Friendly Repairs on my car where done right and in a timely manor More

by Ksigman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
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Aug 16, 2024 -

Lexus of Cherry Hill responded

Ksigman, we're delighted to hear that you had an excellent experience with our service team at Lexus of Cherry Hill. Thanks for sharing your positive feedback!

August 07, 2024

Another excellent experience at Lexus of Cherry Hill! For the past 20 years I have bought, traded and serviced 4 Lexus automobiles at this dealership. My Service Rep John Joseph always greets me and keep More

by Monet57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Joseph
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Aug 07, 2024 -

Lexus of Cherry Hill responded

Thank you for your loyalty over the past 20 years! We're delighted to hear that John Joseph and our team at Lexus of Cherry Hill continue to provide outstanding service. We look forward to serving you again in the future!

July 27, 2024

Service is always great ,They are always looking out for best interest Car is always detailed after service Great job always More

by sirmbobc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne Gross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 29, 2024 -

Lexus of Cherry Hill responded

Thank you for the fantastic feedback! We're delighted to hear that our team at Lexus of Cherry Hill consistently provides excellent service and takes great care of your car. We appreciate your support!

July 26, 2024

Excellent service as usual all around ! !! Thanks again Fred and service team Cherry hill Lexus More

by EBOOKJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Eller
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Jul 29, 2024 -

Lexus of Cherry Hill responded

Thank you for sharing your five-star experience with the Lexus of Cherry Hill team! We are thrilled that Fred ensured your vehicle was taken care of.

May 21, 2024

Quick, seamless, efficient and cordial experience, I Purchased my car here and intend to have my car serviced here going forward. Hope to purchase another Lexus in the near future and it will be at Lexu More

by danbar_54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Rosenstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 21, 2024 -

Lexus of Cherry Hill responded

We're glad to know your experience at Lexus of Cherry Hill was quick and efficient. We look forward to assisting you with future services and purchases!

May 06, 2024

Great dealer with very professional people. Easy in and out, wait was not long. Very satisfied. More

by mzenquiz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Hicks
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May 06, 2024 -

Lexus of Cherry Hill responded

We are so happy that our Lexus of Cherry Hill team earned your five stars. Thanks for taking the time to leave us a review!

May 06, 2024

Very accommodating and courteous. Feel confident my car is in good working order. Good company to work with my car. More

by Marpeg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronnie Pacifico
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2024 -

Lexus of Cherry Hill responded

We're glad to know you had a positive experience with us at Lexus of Cherry Hill and that you trust our team with your car. We appreciate the kind words, thank you!

May 05, 2024

Great experience. The advisor kept me updated, and we scheduled an additional service I was planning to perform myself. Happy to have Lexus of Cherry Hill take care of More

by Taylor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2024 -

Lexus of Cherry Hill responded

Taylor, we're glad to know you had a great experience with us at Lexus of Cherry Hill. We appreciate your trust in taking care of your RX350L and are here for any of your future needs!

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