Lexus of Cherry Hill - Service Center

Brought my Lexus in for service for the first time, I was greeted by the Manager Jason with a welcoming smile. He explained step by step what my vehicle needed. I was offered a shuttle or a loaner vehicle fo greeted by the Manager Jason with a welcoming smile. He explained step by step what my vehicle needed. I was offered a shuttle or a loaner vehicle for the day. The loaner was clean and ready for me by the time I was done with my paperwork. While my car was there it needed a few minor things in which Jason explained to me in a language that I understood and felt comfortable with. A few hours later Jason called and let me know my vehicle was done. When I pulled into the service dept, Jason was there once again to greet me, opened my car door and walked me to the cashier. He explained the bill in detail so I understood everything that was done to my car. When I finished paying my bill I was walked to my vehicle which was washed and vacuumed. Once again Jason opened the door and thanked me for my business. It's not everyday you find genuine caring people, that treat you this way. I have told all my friends about my experience and I will return. Thank you!!! More

I took in my 2012 RX 350 for service. Brian and Jason did everything they could to make sure everything was completed to my satisfaction. I am a repeat customer and will continue to buy my cars at Cherry Hil everything they could to make sure everything was completed to my satisfaction. I am a repeat customer and will continue to buy my cars at Cherry Hill Lexus. More

I came in for my 10,000 mile service. Unfortunately, prior to coming in I scratched my back door in the garage. Ron was very supportive and offered to have his guys buff out the scratch. Whenever I co prior to coming in I scratched my back door in the garage. Ron was very supportive and offered to have his guys buff out the scratch. Whenever I come into the dealer, he always greets me warmly. He is a wonderful salesperson who has a lot of information at his finger tips. If I lease another car at the dealer, I would definitely buy from Ron. He is an outstanding member of the Lexus dealership. More

The service and personal attention to our needs has been and continues to be superior. Recently had an issue that was road related not maintenance or age related and their attention and service was perfect. and continues to be superior. Recently had an issue that was road related not maintenance or age related and their attention and service was perfect. And as usuall the loaner was great. Highly recommend this dealer. More

Service department is extremely unfriendly. Scheduled an appointment for 9:00 AM, though they didn't take the vehicle until after noon. The vehicle is a Certified Pre-Owned Lexus and the service writer did appointment for 9:00 AM, though they didn't take the vehicle until after noon. The vehicle is a Certified Pre-Owned Lexus and the service writer did not know what a Certified Pre-Owned vehicle was. My RX330 was even purchased from the same dealership. The service writer was extremely rude and insisted that I agree to pay an hourly fee for evaluation and that they would later determine if my problem was covered under any warranty, even though Lexus CPO vehicles are basically covered from bumper-to-bumper. The rattle was eventually fixed at no charge, though it took 6 hours for a very minor problem. At their suggestion, I requested my vechicle to be washed, even though they charged a fee for this. They did not do that and when I later asked they said they did not have time. I gave them six hours, but they were too busy. I will be too busy to ever go back to Lexus of Cherry Hill. More