Lexus of Cherry Hill - Service Center

John Joseph is a professional and efficient service manager. He was helpful in getting what I needed for service of my Lexus vehicle. Called me when my car was ready. manager. He was helpful in getting what I needed for service of my Lexus vehicle. Called me when my car was ready. More

Tom always works with me and is considerate and informative with my vehicle needs yet I never feel that he’s put financial interests over my own. informative with my vehicle needs yet I never feel that he’s put financial interests over my own. More

The Service Dept at Lexus of Cherry Hill is always exceptional. Fast, courteous, and competent. Thank you to John for helping with my appointment today. exceptional. Fast, courteous, and competent. Thank you to John for helping with my appointment today. More

Great service. Service appointment was scheduled within 24 hrs. Reception was quick and easy. Recall work along with oil change and tire rotation was completed same day. 24 hrs. Reception was quick and easy. Recall work along with oil change and tire rotation was completed same day. More

Shannon Hicks is knowledgeable, courteous and such a professional. I am confident in his guidance and trust his judgement. I come in from DC because I appreciate his work. professional. I am confident in his guidance and trust his judgement. I come in from DC because I appreciate his work. More

I have been using Cherry Hill Lexus Service Department since 1999. John Joseph has been my Service Representative for many of those years. It is a pleasure dealing with him. John is a pleasant and very kn since 1999. John Joseph has been my Service Representative for many of those years. It is a pleasure dealing with him. John is a pleasant and very knowledgeable individual. I usually bring our cars in for service. My understanding of the interworking of a car is very limited. If an unexpected repair needs to be done on my car, John always takes the time to explain to me what and why it needs to be done. He brings it down to my level. I have been very satisfied with Cherry Hill Lexus Service Department and very thankful that John Joseph is my Service Rep. Diane T More

Jamie R. is an excellent service advisor and an honest,knowlegeable Lexus of cherryhill employee. Ms. R. cares about quality of the work performed in service. Customer service is tops at this dea honest,knowlegeable Lexus of cherryhill employee. Ms. R. cares about quality of the work performed in service. Customer service is tops at this dealership. Thanks Jamie. Lexus of Cherryhill has taken care of our 2012 IS-250 awd for 8 years. Fred More

Jamie Robinson { Best Service Advisor } Every dealership has that one special person that goes that extra mile Right? Well, at this dealership Jamie Robinson is that one who cares about ev Every dealership has that one special person that goes that extra mile Right? Well, at this dealership Jamie Robinson is that one who cares about every last detail ! From the moment you meet her you know, she's got you covered. She knows her Lexuses, and how to treat customers with courtesy. Our 2001 IS 300 needed a few things taken care of. Jamie followed it through even checking as it was being worked on. I would recommend her to anyone. More

Made an appointment online for an oil change and a loaner car. When I got there I was told that loaner cars were not available for an oil change but if I changed it to full service I would get a loaner. This car. When I got there I was told that loaner cars were not available for an oil change but if I changed it to full service I would get a loaner. This is the fourth Lexus I have leased from Cherry Hill Lexus. This is a terrible business decision to risk losing my future business for a loaner that sits on the lot all day and doesn't cost them anything to loan it out. Can't wait until my salesman calls me when my lease is up. More

My mixed feelings I purcahased a used 2015 rx 350 several weeks ago. I made an appt for a minor problem which the service dept addressed quickly and were so friendly. I I purcahased a used 2015 rx 350 several weeks ago. I made an appt for a minor problem which the service dept addressed quickly and were so friendly. I have an issue contacting my phone text to the car and they referred me to the tech dept and said the service dept they could me now. I walked in and told the receptionist I was sent over my the service dept. She was so terse and said they were in a meeting till 9:00 am (it was 8:59) and i said i would wait. She said they would only talk or help me unless I had an appt and basically sho ed me away. I sent the manager an email who apologized but it felt like a standard sorry whatever . I rode an hour to the dealership to purchase my car because i was told they were the best. It may sound petty but I’m not driving there again. My tech problem still has not been addressed despite calling (called several times before and asked for a call back ) and attempted to see their techs. Hope you have better luck More