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Lexus of Cherry Hill - Service Center

Mount Laurel, NJ

4.9
197 Reviews

197 Reviews of Lexus of Cherry Hill - Service Center

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July 02, 2021

Bad customer service very unprofessional; Angry problems . I get there to get service and ask fir a loaner and Both Jamie’s denied and when I ask for a sheet with prices and job in from of new customer she More

by M52505
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ron Pacifico
Jul 02, 2021 -

Lexus of Cherry Hill responded

This is concerning to read. We would never want our customers to be treated in the manner you've described here. I think it might be best if we spoke directly so that I can make sure these issues are properly addressed. Our team will look for your contact information, but also feel free to give me a call at your earliest convenience. Thank you, Jamie Pratt - Service Manager - 856-727-1111 ext 1215

June 23, 2021

Very courteous and attentive to customer needs. Great service experience. More

by Rcl859
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred Eller
Jun 24, 2021 -

Lexus of Cherry Hill responded

Thank you so much for the excellent feedback about our service! We are lucky to have you as a Lexus of Cherry Hill customer. Safe and happy driving!

June 18, 2021

Great experience. Easy to drop off and pick up. Car returned with a very good job Exterior and interior. When purchased Ron and Tony made leasing my Lexus very easy More

by John Z
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony LoBello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ginger and Jamie in service , Ron Pacifico, Jack McCartney
Jun 20, 2021 -

Lexus of Cherry Hill responded

Thank you for the positive review, John! We're glad to hear that the Lexus of Cherry Hill team could make your recent service visit a breeze, and we appreciate your continued business. Drive safe, and we'll see you again next time!

May 28, 2021

My experience was excellent even gave me a loaner car to My experience was excellent even gave me a loaner car to use while mine was being repaired for the day . Great Service.thank you again. More

by Michaeljcastellucci
Customer Service
Recommend Dealer
Yes
Employees Worked With
Fred
May 28, 2021 -

Lexus of Cherry Hill responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Lexus of Cherry Hill, and if you ever need anything else, don't hesitate to come back and see us again!

April 29, 2021

I had my car serviced at Cherry Hill Lexus today and worked with a service advisor name Thomas who was extremely professional, Knowledgeable and friendly. They took me exactly on time and finished my wo More

by Theresa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas
Apr 29, 2021 -

Lexus of Cherry Hill responded

Hi Theresa - Thank you for choosing Lexus of Cherry Hill for your service needs. We are happy to hear that you were so well taken care of by Thomas and the team. See you next time!

April 18, 2021

Took care of my needs promptly and correctly and kept me informed on the progress of the repair work I was having done on my vehicle More

by G76ersfan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael in service and victor in the parts department
Apr 19, 2021 -

Lexus of Cherry Hill responded

Thank you for your kind review! We are thrilled that you were so well taken care of by our team and we hope to see you again. Drive safely!

April 05, 2021

Positive experience today. John was efficient getting mr vehicle registered and providing a loaner. When my car was ready he let me know immediately. Yay More

by Fernanda Smith
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Joseph
Apr 06, 2021 -

Lexus of Cherry Hill responded

Thank you for taking the time to review us! We appreciate your business and are thrilled to hear that John got your vehicle taken care of efficiently. Drive safely, and we hope to see you again at Lexus of Cherry Hill!

March 31, 2021

We will only bring our car to Cherry Hill Lexus. We have been a customer there since 2000. They do a wonderful job and we feel so comfortable there. Now that we are so much older, we only ask for Jamie R. More

by philnlinda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jamie Robinson, Bob Mount
Apr 01, 2021 -

Lexus of Cherry Hill responded

Your loyal business means the world to us! Thank you for your confidence in Jamie and the team. See you next time at Lexus of Cherry Hill!

March 31, 2021

I have always received excellent treatment and service when I bring my vehicle in for service at Lexus of Cherry Hill. I have been dealing with Jamie as my service writer for a while now and have always f More

by F Lomis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jamie, service department
Apr 01, 2021 -

Lexus of Cherry Hill responded

It makes us smile to hear that you've received consistently excellent service from our Lexus of Cherry Hill team. Thank you so much for giving a shout-out to Jamie! We are grateful to have you as a customer and look forward to our continued relationship.

March 25, 2021

Great service, Jamie was very professional and made sure I was updated on the status of my vehicle. She made sure I was aware of the other issues I had with my car. Awesome visit. More

by ab.stevenson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jamie
Mar 25, 2021 -

Lexus of Cherry Hill responded

Thank you for taking the time to review us, and shout out Jamie! We appreciate your business and will be sure to pass on the kind words. Safe travels! - The Lexus of Cherry Hill team

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