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Lexus of Cherry Hill - Service Center

Mount Laurel, NJ

4.9
197 Reviews

197 Reviews of Lexus of Cherry Hill - Service Center

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February 05, 2022

Excellent in every aspect. Efficient, courteous, personable staff. Service was quick and complete. Loaner vehicle was exquisite. Work report was comprehensive and easy to understand. Highly reco More

by 2X Lexus Owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred E.
Feb 07, 2022 -

Lexus of Cherry Hill responded

Thank you for taking the time to share! We are thrilled to hear that you had such a seamless and enjoyable service experience. Drive safely, and we hope to see you back again at Lexus of Cherry Hill!

February 04, 2022

My service rep iJohn Joseph is the best, cordial, knowledgeable, and never pushy.I recommend. More

by chuckwedra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne Gross
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kurt Johnson
Feb 04, 2022 -

Lexus of Cherry Hill responded

Thanks for taking the time to leave Lexus of Cherry Hill a five-star review! John will be delighted to see you trust and recommend his services. Have a great day!

January 31, 2022

Lexus of Cherry Hill service is always excellent and professional you feel like a client not a customer the GM knows your last name More

by Greenlawrin42
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shannon Hicks service department , Ron Pacifico, Ed Sunday
Feb 01, 2022 -

Lexus of Cherry Hill responded

Thank you for the great review! We are so glad to hear that you had such a successful service experience working with the Lexus of Cherry Hill team. Drive safely, and we hope to see you back again down the road!

January 24, 2022

Everyone is always courteous and attentive to your needs from the customer rep to the showroom floor. More

by Brand X
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred Ellet
Jan 25, 2022 -

Lexus of Cherry Hill responded

Thank you for the great review! We are so glad to hear that you had such a successful service experience working with the Lexus of Cherry Hill team. Drive safely, and we hope to see you back again down the road!

January 18, 2022

Had vehicle service was waited on right away at appointed time. While waiting was asked if there were any questions. Service just over an hour car was cleaned and vacuumed. Service personnel were friendly a More

by Jack.grant71
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jack McCartney
Jan 19, 2022 -

Lexus of Cherry Hill responded

Jack, thank you for taking the time to review us! We are so glad to hear that you found the right vehicle working with the Lexus of Cherry Hill team. Drive safely, and we hope to see you back again down the road!

December 28, 2021

Very courteous and efficient service got my car back the next day and it was perfect More

by Jspigel530
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Devlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Sacco
Dec 29, 2021 -

Lexus of Cherry Hill responded

Thank you for the great review! We appreciate your support and are happy to hear that you had a successful service experience working with the Lexus of Cherry Hill team. Drive safely, and we hope to see you back again down the road!

Dec 29, 2021 -

Jspigel530 responded

Thank you for the great service. I'll definatly be back

December 01, 2021

My car was in for service 11/30 and 04/14/2021. Both times when I picked my car up there was damage to one of my rims. I have a RC350 sport with low profile tires. Each time Lexus has not taken respon More

by loraine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Fred, Eller
Dec 02, 2021 -

Lexus of Cherry Hill responded

Loraine, this feedback is extremely concerning to read. We strive to deliver seamless and accommodating service, and I assure you that we would never intentionally damage a customer's property. We do have a system in place that puts 6 cameras on every vehicle that comes in for service. This not only protects the dealership but also protects the customer as far as damage. If the damage was not seen on the camera when you initially brought the vehicle in, we would be accepting responsibility for the damage. However, the rim damage can be seen prior to us servicing the vehicle. If you would like to have the wheel repaired, we would be happy to offer you a discount. Please contact us back if you would like a quote. Thank you, Jamie Pratt - Service Manager - 856-727-1111 ext 1215

Dec 02, 2021 -

loraine responded

You absolutely should be concerned. When your dealership damaged my rims on 04/15/2021 your offer to fix my car at a discounted rate was the same as today: I will bring my car for you to see the damage. The damage that you and your staff is alleging is shadows on my rim or the damage that was placed there before. Your behavior and response is atrocious. You Jamie and Fred should be embarrassed for trying g to weasel out of your responsibility. This is Lexus not a non luxury brand. Let’s see what customer relations have to say! What you Jamie can do is check my insurance package and you will see that I can have my rims repaired for FREE! But I it’s the principal.. own up to your lies!

November 19, 2021

Brought many cars over years and Lexus Mt laurel is one best dealerships I’ve done business with. Just completed service visit; and Fred Eller, Ron pleasure work with , have high integrity level and can b More

by EBOOKJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony LoBello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Eller, Ron service , Jack McCartney, Ed Sunday, Bob Mount, Darryl Newman
Nov 22, 2021 -

Lexus of Cherry Hill responded

Eric, thank you for this kind review! We're honored that you have such trust in Fred and Ron and that their attentive service made such a difference during your visit. We're happy to hear our valet team and our advisors also took excellent care of you, and we hope this top-tier service will have you relying on Lexus of Cherry Hill again in the future!

November 18, 2021

Lexus dealership in Cherry Hill, NJ always goes above and beyond their service. Texting with updates. More

by rlipitz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mitch Shapiro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2021 -

Lexus of Cherry Hill responded

We appreciate your confidence in our team to get the job done. Drive safely, and we hope to see you back at Lexus of Cherry Hill!

November 18, 2021

Outstanding vehicle service, outstanding customer service and I was in and out. Was there for my 15,000 mile maintenance. More

by Spaddy1232
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom
Nov 19, 2021 -

Lexus of Cherry Hill responded

Thank you for taking the time to share! We appreciate your business and are happy to hear that you had such a successful service experience working with the Lexus of Cherry Hill team. Drive safely, and we hope to see you back!

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