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Lexus of Cherry Hill - Service Center

Mount Laurel, NJ

4.9
197 Reviews

197 Reviews of Lexus of Cherry Hill - Service Center

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October 06, 2022

Jamie, was very professional, great communication regarding my car. Thanks again for helping me and great service More

by HollyMolly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jamie
Oct 06, 2022 -

Lexus of Cherry Hill responded

We're elated that Jamie offered communicative assistance that shaped a positive experience. Many safe and happy miles from everyone at Lexus of Cherry Hill!

September 29, 2022

Outstanding repair of a curb rash on my new Lexus wheel. Absolute perfection. My kudos to the technician that repaired the wheel and a HUGE THANK YOU yet again to Jamie Robinson who set everything up for th More

by Marco
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jamie Robinson
Sep 30, 2022 -

Lexus of Cherry Hill responded

Thanks for the great review, Marco! We're glad that Jamie and the team took care of your wheel's curb rash in a timely way. We love happy customers like you here at Lexus of Cherry Hill!

September 21, 2022

Jamie Robinson provided excellent professional advice and service. She was prompt, knowledgeable client oriented and most importantly was willing to answer questions relating to the scheduled service. More

by Hrairzak
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Parts dept
Sep 21, 2022 -

Lexus of Cherry Hill responded

We're delighted to hear that Jamie delivered the kind of service and care we're proud of! Thank you for the wonderful review and for trusting Lexus of Cherry Hill with your business - we're at your disposal for any future automotive needs that arise! Take care.

September 14, 2022

All the service reps always treat me in a professional manner. They always communicate the issues until they are resolved. More

by nmaliha
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph
Sep 14, 2022 -

Lexus of Cherry Hill responded

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with the Lexus of Cherry Hill team. Drive safely, and we hope to see you back!

July 05, 2022

Great service consultant ! Never any problem. Always takes good care of me ! Reasonable wait time . First class service! More

by richlang41
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Mount
Jul 06, 2022 -

Lexus of Cherry Hill responded

We really appreciate your continued business and your confidence in our team! Thank you for choosing Lexus of Cherry Hill, we look forward to the next opportunity to assist you.

May 31, 2022

I always bring my car to cherry hills to do maintenance with John Josheps !He’s the best guys I can recommend! More

by Huong
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Wong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John joshep
Jun 01, 2022 -

Lexus of Cherry Hill responded

Huong, thank you for the great review! We are so glad to hear that you had a successful service experience working with John and the Lexus of Cherry Hill team. Drive safely, and we hope to see you back!

May 23, 2022

Very well organized and professional service from scheduling the appointment, arrival at the dealership, pick up of the demo, to close out at the end of the day. More

by Saman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom MacElrath
May 23, 2022 -

Lexus of Cherry Hill responded

Thank you for the review of Lexus of Cherry Hill! We're glad that the team was helpful and nice to work with. See you again next time you need our help!

May 10, 2022

Went in for a scheduled oil change. They tried to charge me $350. When I said $350 for an oil change customer rep Fred said it also includes tire rotation and wipers. I said my car is 7 More

by mnagy3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Alex Wong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred I would give no stars if possible. , Darryl Newman
May 11, 2022 -

Lexus of Cherry Hill responded

I want to apologize for your disappointing experience. We don't run our business to mislead guests and it sounds like there might have been a misunderstanding on our end. I will look into the details of your visit to ensure a situation like this one doesn't happen in the future. If there is anything further that I can do to assist you, please give me a call. Thank you, Jamie Pratt - Service Manager - 856-727-1111 ext 1215

April 12, 2022

Appreciate the service but it took all day I assume they do the cars of those that wait. First More

by Jbgoldy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred Eller
Apr 13, 2022 -

Lexus of Cherry Hill responded

I'm so sorry that your visit took longer than expected. We strive to provide timely service and I appreciate you bringing this to my attention. I hope you consider coming back in the future, and please let me know if there is anything else that I can do to assist you. Thank you, Jamie Pratt - Service Manager - 856-727-1111 ext 1215

April 06, 2022

Jamie R. In your service department is an asset to your dealership. Always has a beautiful smile.She is always very respectful. Also your technicians always g More

by GPG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jack McCartney
Apr 07, 2022 -

Lexus of Cherry Hill responded

Thank you for the great review! We are so glad to hear that you are so confident in Jamie and the team to get the job done. We appreciate your business over the years and hope to see you back again at Lexus of Cherry Hill!

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