Back

Lexus of Cherry Hill - Service Center

Mount Laurel, NJ

4.9
182 Reviews

182 Reviews of Lexus of Cherry Hill - Service Center

Sort by
May 31, 2022

I always bring my car to cherry hills to do maintenance with John Josheps !He’s the best guys I can recommend! More

by Huong
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Wong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John joshep
Jun 01, 2022 -

Lexus of Cherry Hill responded

Huong, thank you for the great review! We are so glad to hear that you had a successful service experience working with John and the Lexus of Cherry Hill team. Drive safely, and we hope to see you back!

May 23, 2022

Very well organized and professional service from scheduling the appointment, arrival at the dealership, pick up of the demo, to close out at the end of the day. More

by Saman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom MacElrath
May 23, 2022 -

Lexus of Cherry Hill responded

Thank you for the review of Lexus of Cherry Hill! We're glad that the team was helpful and nice to work with. See you again next time you need our help!

May 10, 2022

Went in for a scheduled oil change. They tried to charge me $350. When I said $350 for an oil change customer rep Fred said it also includes tire rotation and wipers. I said my car is 7 More

by mnagy3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Alex Wong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred I would give no stars if possible. , Darryl Newman
May 11, 2022 -

Lexus of Cherry Hill responded

I want to apologize for your disappointing experience. We don't run our business to mislead guests and it sounds like there might have been a misunderstanding on our end. I will look into the details of your visit to ensure a situation like this one doesn't happen in the future. If there is anything further that I can do to assist you, please give me a call. Thank you, Jamie Pratt - Service Manager - 856-727-1111 ext 1215

April 12, 2022

Appreciate the service but it took all day I assume they do the cars of those that wait. First More

by Jbgoldy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred Eller
Apr 13, 2022 -

Lexus of Cherry Hill responded

I'm so sorry that your visit took longer than expected. We strive to provide timely service and I appreciate you bringing this to my attention. I hope you consider coming back in the future, and please let me know if there is anything else that I can do to assist you. Thank you, Jamie Pratt - Service Manager - 856-727-1111 ext 1215

April 06, 2022

Jamie R. In your service department is an asset to your dealership. Always has a beautiful smile.She is always very respectful. Also your technicians always g More

by GPG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jack McCartney
Apr 07, 2022 -

Lexus of Cherry Hill responded

Thank you for the great review! We are so glad to hear that you are so confident in Jamie and the team to get the job done. We appreciate your business over the years and hope to see you back again at Lexus of Cherry Hill!

March 22, 2022

Lexus scheduled my service appointment sooner than anticipated and they provided exceptional services. Very pleased. More

by T. Jefferson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Salbo
Mar 22, 2022 -

Lexus of Cherry Hill responded

Customer satisfaction is our priority so we are thrilled to see this feedback. Thank you for taking time to post a review about your service experience at Lexus of Cherry Hill! We wish you safe driving.

March 21, 2022

Jamie in the Service Department is simply outstanding. Dealership should acknowledge her for her professionalism and courtesy. More

by Marco
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jamie Robinson
Mar 21, 2022 -

Lexus of Cherry Hill responded

Hi Marco - We love to see kind words about our wonderful team members and appreciate you posting a review about Jamie. Thank you so much! All of us at Lexus of Cherry Hill wish you safe driving.

Mar 21, 2022 -

Marco responded

Keep up the good service and you’re very welcome.

March 06, 2022

Thorough inspection on routine maintenance. Justifies all recommendations for repairs. Efficient and excellent work and finished by promised time. More

by Bill H
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Joseph
Mar 07, 2022 -

Lexus of Cherry Hill responded

Thanks so much for the kudos! We love hearing from our happy customers. Have a great day! - Lexus of Cherry Hill

March 04, 2022

We have been going to Cherry Hill Lexus since 2003 when we purchased our first GX. This visit was for repair service and an oil change. We were placed in the capable hands of John Joseph, who we are always More

by Deb Ilkowski
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Joseph
Mar 07, 2022 -

Lexus of Cherry Hill responded

Your continued confidence in Lexus of Cherry Hill means so much to us! Thank you for taking a moment to give us a great review. We will certainly let John and the rest of the staff know their commitment to great service stands out to you. Safe travels!

March 03, 2022

I am satisfied with the maintenance service but was disappointed they did not vacuum my trunk though they did vacuum the floor mats inside my car. I also wish they have a facility closer to my home in More

by nggeo01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Silva
Mar 04, 2022 -

Lexus of Cherry Hill responded

We are sorry that your expectations were not met or exceeded, and we will take the blame for not sharing with you that after service we only do a quick car wash on every vehicle. This is not a full detail, which we charge customers for when they inquire about it. Please know in the future that this extra service is free of charge, but it is only a quick car wash. Thank you for your patronage and we look forward to being of service to you in the future.

...
11
...