Lexus of Cherry Hill

Working with Cherry Hill Lexus has been an absolute nightmare. To be honest with you I would not wish this upon an enemy. This is not what I expected from a luxury car dealership. I realize that this nightmare. To be honest with you I would not wish this upon an enemy. This is not what I expected from a luxury car dealership. I realize that this dealership does not represent this brand well and actually does the brand a significant disservice. Please let me explain the nightmare. This whole nightmare started when I was looking for a premium model 2024TX that could safely and easily accommodate my three kids wife And I. I shopped around and approached three different dealerships for the best deal. I wanted a deal because just like you I work hard for my money. When Damien of Cherry Hill Lexus responded with text message that he could sell me a premium model for 62K I thought I struck gold and had found a wonderful deal. In fact, he even drove to my house so I could sign the papers quickly. While he was there, I told him about how nice it was going to be to have heated and cooled seats along with a sunroof and power third row. At this point I should have known something was up because he seemed rather nervous and anxious. He kept moving around and seemed to shake. I wanted to lock the deal up so when I got back from my trip I would have the ability to safely drive myself and my three kids around. He wanted to lock the deal up because it was the end of the month and he had a quota to hit. Unfortunately for me I was not a customer and simply a means to his end. I eagerly took an Uber the 1 hr to to the dealership from Philly. Upon arrival there I discovered that they had actually sold me a base model with no sunroof, no cooled seats, and no power third row either. I quickly messaged Damien and asked to speak with him and his general manager. I showed him the text messages we had exchanged which clearly described all of my wants and his agreement to these. I found it strange that he would simply give me the general managers number. He knew that the bait and switch hadn’t worked. When I texted the General manager Tony he had no idea who I was. So I quickly put Damien, myself and Tony in a three way conversation. The call with the general manager Tony was even stranger. I told Tony about the situation and that Lexus needed to fix this. He exclaimed that I “had him over a barrel” and was rude to me. I calmly reminded him that he and his teammate were the ones that sold me,the car that was incorrect and that I was actually the customer. I explain to him that he was the one putting me “over a barrel “ as he liked to say. He called me back a few days later with a much different tone. Explaining that he was a father of five and understood they made a mistake. He said that I would have to spend an additional $5,000 and that they would buy back my car. This did not sit well with me. Why should I have to spend more of my hard earner monies to correct a mistake that they made and admitted to? Now each time I get in this car I am angered and reminded at the lack of morales that this dealership has. I am reminded that even a brand like Lexus has bottom feeders. Please for the sake of you and your family go somewhere else. Please dont put yourself in the same nightmare that I have experienced. More

Received excellent customer service from Ginger when I took my Lexus in for mileage service. took my Lexus in for mileage service. More

They did routine maintenance on time and got rid of the scratches on the back Lexus emblem scratches on the back Lexus emblem More

A very clean dealership . The staff was very professional. I especially liked working with Mitch . The staff was very professional. I especially liked working with Mitch . More

Alex Wong was very helpful. He answered all the questions that I have and make the process goes quick and smoothly. I’m so happy with my new Lexus 600. Great experience, love to He answered all the questions that I have and make the process goes quick and smoothly. I’m so happy with my new Lexus 600. Great experience, love to recommend this dealer to the buyer More

Jamie is simply outstanding and took care of my Lexus, as always ! She’s the very reason why i bring my Lexus for service at the Cherry Hill Lexus dealership! always ! She’s the very reason why i bring my Lexus for service at the Cherry Hill Lexus dealership! More

Michael Thiel was the consummate sales rep. Extremely personable, knowledgable and well-groomed. He explained everything to us clearly and answered all of our questions. Spent plenty of time Extremely personable, knowledgable and well-groomed. He explained everything to us clearly and answered all of our questions. Spent plenty of time showing us all the features of the car and made it clear that he will be available to answer any questions that may arise regarding its operation. More

Great service; attentive, responsive and professional. The complimentary car wash at conclusion of service is great. Jonathan was an excellent service advisor The complimentary car wash at conclusion of service is great. Jonathan was an excellent service advisor More

Excellent service, reasonable priced and Fred was very knowledgeable overall a good experience.thank you knowledgeable overall a good experience.thank you More

Prompt and courteous service, proper explanation of services needed Would not go anywhere else for the car services needed Would not go anywhere else for the car More