Lexus of Cherry Hill

Excellent service on my 2013 Lexus E350 from this dealership and service writer John Joseph. dealership and service writer John Joseph. More

From entering the door; receptionist very nice and various personnel encountered were very nice. Our salesman Mike Thiel was very professional And also nice which contributed to us buying a new Lex various personnel encountered were very nice. Our salesman Mike Thiel was very professional And also nice which contributed to us buying a new Lexus ! More

They are excellent in the very way. The service representatives communication and listening skills are exemplary. The service representatives communication and listening skills are exemplary. More

Great service from John Joseph & John in service dept. ! Nice to have a liner vehicle. ! Nice to have a liner vehicle. More

Service Director Wayne Gross gave $200 cost of repair. When car picked up, bill was double! Insisted that $200 quote be honored. Very reluctantly he changed bill to $200, then stated “I don’t want you to When car picked up, bill was double! Insisted that $200 quote be honored. Very reluctantly he changed bill to $200, then stated “I don’t want you to come back here again”. Who does this for asking that the price quoted be honored? Asked to talk to the owner(s) who never even returned my call…guess this level of customer disrespect and disregard trickles down from the top at Lexus of Cherry Hill now. Unacceptable! Avoid this place, they prey on you, lots of other dealers vying for your business… More

Johnathan at ch Lexus took care of my extra key and my remote start from my phone. Very good service remote start from my phone. Very good service More

Working with Cherry Hill Lexus has been an absolute nightmare. To be honest with you I would not wish this upon an enemy. This is not what I expected from a luxury car dealership. I realize that this nightmare. To be honest with you I would not wish this upon an enemy. This is not what I expected from a luxury car dealership. I realize that this dealership does not represent this brand well and actually does the brand a significant disservice. Please let me explain the nightmare. This whole nightmare started when I was looking for a premium model 2024TX that could safely and easily accommodate my three kids wife And I. I shopped around and approached three different dealerships for the best deal. I wanted a deal because just like you I work hard for my money. When Damien of Cherry Hill Lexus responded with text message that he could sell me a premium model for 62K I thought I struck gold and had found a wonderful deal. In fact, he even drove to my house so I could sign the papers quickly. While he was there, I told him about how nice it was going to be to have heated and cooled seats along with a sunroof and power third row. At this point I should have known something was up because he seemed rather nervous and anxious. He kept moving around and seemed to shake. I wanted to lock the deal up so when I got back from my trip I would have the ability to safely drive myself and my three kids around. He wanted to lock the deal up because it was the end of the month and he had a quota to hit. Unfortunately for me I was not a customer and simply a means to his end. I eagerly took an Uber the 1 hr to to the dealership from Philly. Upon arrival there I discovered that they had actually sold me a base model with no sunroof, no cooled seats, and no power third row either. I quickly messaged Damien and asked to speak with him and his general manager. I showed him the text messages we had exchanged which clearly described all of my wants and his agreement to these. I found it strange that he would simply give me the general managers number. He knew that the bait and switch hadn’t worked. When I texted the General manager Tony he had no idea who I was. So I quickly put Damien, myself and Tony in a three way conversation. The call with the general manager Tony was even stranger. I told Tony about the situation and that Lexus needed to fix this. He exclaimed that I “had him over a barrel” and was rude to me. I calmly reminded him that he and his teammate were the ones that sold me,the car that was incorrect and that I was actually the customer. I explain to him that he was the one putting me “over a barrel “ as he liked to say. He called me back a few days later with a much different tone. Explaining that he was a father of five and understood they made a mistake. He said that I would have to spend an additional $5,000 and that they would buy back my car. This did not sit well with me. Why should I have to spend more of my hard earner monies to correct a mistake that they made and admitted to? Now each time I get in this car I am angered and reminded at the lack of morales that this dealership has. I am reminded that even a brand like Lexus has bottom feeders. Please for the sake of you and your family go somewhere else. Please dont put yourself in the same nightmare that I have experienced. More

Received excellent customer service from Ginger when I took my Lexus in for mileage service. took my Lexus in for mileage service. More

They did routine maintenance on time and got rid of the scratches on the back Lexus emblem scratches on the back Lexus emblem More

A very clean dealership . The staff was very professional. I especially liked working with Mitch . The staff was very professional. I especially liked working with Mitch . More