Lexus of Cherry Hill

I wish I could say I was surprised by these reviews, but I had a very similar experience to many. Ed Sunday, the General Manager and his sales team are liars. DO NOT even consider stepping foot into this b I had a very similar experience to many. Ed Sunday, the General Manager and his sales team are liars. DO NOT even consider stepping foot into this building. I went to the dealership to buy a new car and worked with Darryll. After he started working with another client while I was still working with him, I left the dealership. He called me the next day and began insulting me. My finance called and worked with Ron. We agreed to purchase the car. Ron was texting me for days about the car. Pictures of the car, the credit application, and the vin number so I could get insurance. 2 days before I was picking up the car, Ron said he could no longer honor the price. I tried to get in touch with the General Mangar but he never responded to my email or multiple phone calls. I had to call corporate in order for him to call me back. A week later, he finally returned my call and was rude and arrogant. He started shouting and hung up on me. I have been dealing with Scott from corporate who informed me and is refusing to speak to me. The issue it now being escalated within corporate because of his actions. They manipulate and lie. More

Does not honor agreements When I went to pickup my new Lexus RX the management would not honor the price I was given by the salesman 3 days earlier. They said they would loose When I went to pickup my new Lexus RX the management would not honor the price I was given by the salesman 3 days earlier. They said they would loose money after keeping me waiting 2 hours to get to the finance guy. I left there and bought the same car for less at Haldeman. Buyers beware check your paperwork. More

Jamie Robinson { Best Service Advisor } Every dealership has that one special person that goes that extra mile Right? Well, at this dealership Jamie Robinson is that one who cares about ev Every dealership has that one special person that goes that extra mile Right? Well, at this dealership Jamie Robinson is that one who cares about every last detail ! From the moment you meet her you know, she's got you covered. She knows her Lexuses, and how to treat customers with courtesy. Our 2001 IS 300 needed a few things taken care of. Jamie followed it through even checking as it was being worked on. I would recommend her to anyone. More

Amazing Service @ Lexus of Cherry Hill On March 15, 2020, I visited the Lexus Dealership in Cherry Hill, to take a look at the SUV's. From the moment I walked in till the moment I left my e On March 15, 2020, I visited the Lexus Dealership in Cherry Hill, to take a look at the SUV's. From the moment I walked in till the moment I left my experience at the dealership was exceptional. There is an amazing team of people there! I worked with Darryl, what an amazing human being. Never felt pushed or rushed, he took the time to understand what I was looking for... he listened and most of all I never once felt pressured. After spending several hours there, I walked out with my first Lexus RX 350 sports edition. I have been an Audi customer for as long as I can remember and never thought I would buy another car that wasn't an Audi. I love love the RX 350 SUV. Thanks to Darryl and the team that stayed late to make this all possible. If you are looking for professionalism, exceptional customer service, and an amazing group of people that make you feel as if you have known them forever, then all I can say is go check them out you won't regret it @ Lexus Cherry Hill. More

Made an appointment online for an oil change and a loaner car. When I got there I was told that loaner cars were not available for an oil change but if I changed it to full service I would get a loaner. This car. When I got there I was told that loaner cars were not available for an oil change but if I changed it to full service I would get a loaner. This is the fourth Lexus I have leased from Cherry Hill Lexus. This is a terrible business decision to risk losing my future business for a loaner that sits on the lot all day and doesn't cost them anything to loan it out. Can't wait until my salesman calls me when my lease is up. More

Always a great experience My mom got her Lexus ES from here a few years ago and had a great experience... so of course, I knew this was the dealership I wanted to go to for my My mom got her Lexus ES from here a few years ago and had a great experience... so of course, I knew this was the dealership I wanted to go to for my car. Darryl and the team were very helpful and I was able to leave with my dream Lexus NX 300! More

Uncivilized sales person and unresponsive manager Sales person threw paper where my wife was sitting upon requesting $500 reduction. We decided to forgive him. Emboldened by this, after a month a ca Sales person threw paper where my wife was sitting upon requesting $500 reduction. We decided to forgive him. Emboldened by this, after a month a call to him to help with service he blew up again. Complained to his sales manager, the way talked was trying to cover up his sales person, wanted to cut short the conversation. Very bad work culture, very uncivilized. Interested in money grabbing, just do not go here. Was a big mistake forgave the uncivilized sales person the first time. After the complaint the only good response received from Chuck Kaplan who sorted out my servicing and tech related issues. I understand the place is owned by a veteran so you expect some discipline and courtesy but non exists. Five stars for Chuck Kaplan, zero for other two More

I purchased and NX200T on December 9th 2019 Darryl Newman was my sales man, he really did an awesome job again thanks so much Darryl👏😊💯! was my sales man, he really did an awesome job again thanks so much Darryl👏😊💯! More

First class experience My experience here was great. They will provide you with the best rate on the market and work with you also. My sale guy was super awesome. Made me fe My experience here was great. They will provide you with the best rate on the market and work with you also. My sale guy was super awesome. Made me feel at home, crack some jokes, I got zero complaints. More

Flew from Charleston SC to pick up my car !!! Could not have been a better experience. I flew from Charleston SC (the price was so good) to pick up my 18 LX. I love my car and everyone I worked wi Could not have been a better experience. I flew from Charleston SC (the price was so good) to pick up my 18 LX. I love my car and everyone I worked with was wonderful! Susan my salesperson, Kurt in finance, the GM , and the whole Cherry Hill team really did such a good job. No hidden fees , car was as described, gas tank filled up ,great communication leading up to the sale, etc etc. Do not hesitate to buy a car from them ! I am in sales and have purchased a lot of cars from out of state .... I am now a customer for life! More