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Lexus of Cherry Hill

Mount Laurel, NJ

Overview
Employees
Reviews
Vehicles
4.8
722 Reviews
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1230 Route 73 South

Mount Laurel, NJ

08054

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Showing 722 reviews

December 01, 2021

My car was in for service 11/30 and 04/14/2021. Both times when I picked my car up there was damage to one of my rims. I have a RC350 sport with low profile tires. Each time Lexus has not taken respon More

by loraine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Fred, Eller
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Dec 02, 2021 -

Lexus of Cherry Hill responded

Loraine, this feedback is extremely concerning to read. We strive to deliver seamless and accommodating service, and I assure you that we would never intentionally damage a customer's property. We do have a system in place that puts 6 cameras on every vehicle that comes in for service. This not only protects the dealership but also protects the customer as far as damage. If the damage was not seen on the camera when you initially brought the vehicle in, we would be accepting responsibility for the damage. However, the rim damage can be seen prior to us servicing the vehicle. If you would like to have the wheel repaired, we would be happy to offer you a discount. Please contact us back if you would like a quote. Thank you, Jamie Pratt - Service Manager - 856-727-1111 ext 1215

Dec 02, 2021 -

loraine responded

You absolutely should be concerned. When your dealership damaged my rims on 04/15/2021 your offer to fix my car at a discounted rate was the same as today: I will bring my car for you to see the damage. The damage that you and your staff is alleging is shadows on my rim or the damage that was placed there before. Your behavior and response is atrocious. You Jamie and Fred should be embarrassed for trying g to weasel out of your responsibility. This is Lexus not a non luxury brand. Let’s see what customer relations have to say! What you Jamie can do is check my insurance package and you will see that I can have my rims repaired for FREE! But I it’s the principal.. own up to your lies!

November 19, 2021

Brought many cars over years and Lexus Mt laurel is one best dealerships I’ve done business with. Just completed service visit; and Fred Eller, Ron pleasure work with , have high integrity level and can b More

by EBOOKJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony LoBello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Eller, Ron service , Jack McCartney, Ed Sunday, Bob Mount, Darryl Newman
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Nov 22, 2021 -

Lexus of Cherry Hill responded

Eric, thank you for this kind review! We're honored that you have such trust in Fred and Ron and that their attentive service made such a difference during your visit. We're happy to hear our valet team and our advisors also took excellent care of you, and we hope this top-tier service will have you relying on Lexus of Cherry Hill again in the future!

November 18, 2021

Outstanding vehicle service, outstanding customer service and I was in and out. Was there for my 15,000 mile maintenance. More

by Spaddy1232
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom
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Nov 19, 2021 -

Lexus of Cherry Hill responded

Thank you for taking the time to share! We appreciate your business and are happy to hear that you had such a successful service experience working with the Lexus of Cherry Hill team. Drive safely, and we hope to see you back!

November 18, 2021

Lexus dealership in Cherry Hill, NJ always goes above and beyond their service. Texting with updates. More

by rlipitz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mitch Shapiro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 19, 2021 -

Lexus of Cherry Hill responded

We appreciate your confidence in our team to get the job done. Drive safely, and we hope to see you back at Lexus of Cherry Hill!

November 16, 2021

Cherry Hill Lexus warrants a five star rating! John Joseph‘s customer service exceed all expectations! More

by Edithtmarshall
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Joseph
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Nov 17, 2021 -

Lexus of Cherry Hill responded

Edith, thank you for the great review! We appreciate your support and are happy to hear that you had such a successful experience working with John and the Lexus of Cherry Hill team. Drive safely, and we hope to see you back again down the road!

Nov 17, 2021 -

Edithtmarshall responded

It’s always a very pleasant experience to visit with John Joseph and the team of the Cherry Hill Lexus dealership! Sincerely, Edith Marshall

November 15, 2021

In for 10k no problem checking in or pickup . Car was washed , windows very clear also More

by John Zee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Joseph
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Nov 16, 2021 -

Lexus of Cherry Hill responded

We are pleased to see we could provide you with five-star service, John! Thanks for stopping in and leaving us with a great review. See you next time! - The Lexus of Cherry Hill Team

November 09, 2021

It's obvious this dealership is well organized and run. It's also kept very clean. More

by DragonBoy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jamie Robinson
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Nov 10, 2021 -

Lexus of Cherry Hill responded

Thank you so much for your kind words! It was so nice of you to take time to write a review. The Lexus of Cherry Hill team appreciates it.

November 08, 2021

avoid this dealership at all costs. the worst sales experience of mylife. the least professional dealership More

by lexuscust
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marc Rosenstein
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2021 -

Lexus of Cherry Hill responded

While we don't have a record of you being in our dealership, it's still disheartening to receive this feedback. Providing our guests with professional care and exceptional customer service is always a goal, and I apologize that your experience didn't better reflect that. It would mean a great deal if we could speak about what transpired so I would have the chance to properly address your concerns. Without your name, I won't be able to contact you, so I encourage you to reach out to me when you're able. Thank you, Tony LoBello - General Sales Manager - 856-727-1111 ext 1103

November 02, 2021

Easy purchase. Quick paperwork. Adding more words so that it will let me submit this review. More

by Esyarr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kurt, Damion Pugh
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Nov 02, 2021 -

Lexus of Cherry Hill responded

Thanks for taking the time to leave us this feedback! We're pleased that your purchase was simple and timely. Enjoy your vehicle! --The Lexus of Cherry Hill team

November 01, 2021

My car is always completed on time. The dealership makes you feel safe even in this time of viruses. My car was so clean when I picked it up. Thanks for always getting it fixed properly the first time. More

by Gman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred Eller
Report | Print
Nov 01, 2021 -

Lexus of Cherry Hill responded

Thank you for taking the time to review us! Customer safety is our top priority, and it is great to hear that you felt comfortable during your time working with us. Drive safely, and we hope to earn your business again at Lexus of Cherry Hill!

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