Lexus of Chattanooga - Service Center

This was my first time dealing with Lexus of Chattanooga. I was fortunate to get Nate in the service department on the phone. I live in the Atlanta area. My daughters car was in Summerville , G Chattanooga. I was fortunate to get Nate in the service department on the phone. I live in the Atlanta area. My daughters car was in Summerville , Georgia. with a missing key. Nate listened to my dilemma and said he would do all he could to help. I had the car towed to him to program the valet key. He kept me and my daughter informed on the process and cost involved. I received a call from Nate after the weekend and he called and asked me if he could search the car just in case it was in there somewhere. I gave him that permission.he took it upon himself to go search the car for the key instead of asking a tech or valet. He found it under the drivers seat by the console and called me and my daughter with the news. we were thankful and relieved. I asked him the cost to still program the valet key , he advised me and said it would be done that day. Nate went beyond the call of duty and proved there are still good and honest people in the automotive service business. I would and will recommend your dealer for sales or service and tell them to ask for Nate for service . More

Andrea took care of everything we needed and she is always a pleasure to deal with. My car had a recall that we hadn’t been notified of, she hustled around and had it taken care of during the schedule always a pleasure to deal with. My car had a recall that we hadn’t been notified of, she hustled around and had it taken care of during the scheduled service. More

Andrea Mashburn is LITERALLY the best! I need service done on my car and she ensured my car was taken care of promptly and communicated every day that it was in the shop what was happening with my vehicl done on my car and she ensured my car was taken care of promptly and communicated every day that it was in the shop what was happening with my vehicle and it was done quicker than I expected. She mentioned that the technician that worked on my vehicle shared my name Matt, and did an EXCEPTIONAL job fixing my vehicle quickly, cleanly and correctly. I will certainly be bringing all of my vehicles in for service at Lexus of Chattanooga. More

Andrea was very professional in my dealings with her. Had an appt for a recall on my SC430. Will be calling her for future service an appt for a recall on my SC430. Will be calling her for future service More

Brought our vehicle in for a service recall appointment. The staff was very courteous and attentive. We especially appreciated Andrea Mashburn!! Tom met us at drop off and was very friendly. We enjoyed ou The staff was very courteous and attentive. We especially appreciated Andrea Mashburn!! Tom met us at drop off and was very friendly. We enjoyed our visit today. More

Picked up and returned my vehicle in just a few hours. Thank you Andrea! Chris, picked up my car was courteous and kind, have a good day Chris. Thank you Andrea! Chris, picked up my car was courteous and kind, have a good day Chris. More

I needed a new windshield and was getting quite the run around from the company my insurance company has a contract with. I called Ralph Paty and he made things happen— correctly and quickly. He put me around from the company my insurance company has a contract with. I called Ralph Paty and he made things happen— correctly and quickly. He put me in contact with Andrea who got things rolling and took care of all the headache paperwork. And they washed my car when all was done. They are the best dealership hands down. More

Ryan Kennedy is the best! I just bought my third Lexus. I stay with Lexus of Chattanooga because of the excellent service department Ryan always takes great care of me. stay with Lexus of Chattanooga because of the excellent service department Ryan always takes great care of me. More

Andrea provides excellent service! From checking in to completion, she makes sure you are comfortable!! A great asset to Lexus of Chattanooga!!! I’ll always request Andrea!!!! completion, she makes sure you are comfortable!! A great asset to Lexus of Chattanooga!!! I’ll always request Andrea!!!! More

EXCELLENT SERVICE. Friendly, with excellent service.Loaner car available. Knowledgable about her work. Timely appointment, it was raining outside and she retrieved car i Friendly, with excellent service.Loaner car available. Knowledgable about her work. Timely appointment, it was raining outside and she retrieved car in the rain. I felt she went beyond the call of duty. This all added to a pleasurable experience at Lexus of Chattanooga. I highly recommend this dealership. More