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Lexus of Chattanooga - Service Center

Chattanooga, TN

4.4
162 Reviews

162 Reviews of Lexus of Chattanooga - Service Center

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May 07, 2021

Ryan is so helpful and courteous. We have just moved to the area and he made the transition to this new dealership (service) very easy. Will look forward to having our cars serviced here! More

by rtcheath
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Kennedy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2021 -

Lexus of Chattanooga responded

It’s great to hear that your visit with us earned a 5-star rating! We will be sure to let Ryan know about your kind words.

May 06, 2021

Andrea and Randy were very professional and personable to deal with. The dealership was gracious in the handling of my service request, and every touch point was a pleasant experience. 10/10 More

by hallatham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Hatfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrea Mashburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2021 -

Lexus of Chattanooga responded

Thank you so much for your thoughtful review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s vital for our customers to hear firsthand from other customers about their positive experiences. We are striving to ensure that everyone who visits us will recommend us to their friends and family, and we’re happy to hear that you agree! On behalf of your friends here at Lexus of Chattanooga, enjoy that ride!

May 06, 2021

From my first phone call to schedule appointment for issue with my vehicle, Maria was kind, personable and very professional. She treated me as if I was family. Great service and follow up! More

by Happy Lexus lady
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maria Gains
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2021 -

Lexus of Chattanooga responded

Thank you for taking the time to share your comments about Maria. She is a valuable team member that goes above and beyond to meet our client’s needs, and we are so pleased that was your experience. Thank you very much for your feedback!

April 30, 2021

Andrea is great as always. She goes that extra mile to accommodate our service needs for our Lexus. Very helpful and professional helping us to keep our car in top shape. More

by ART
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrea Mashburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2021 -

Lexus of Chattanooga responded

We couldn’t be happier that Andrea provided you with a great car buying experience. She is a real asset, and we are lucky to have her on the Lexus of Chattanooga team. Please come back to visit anytime!

April 13, 2021

Andrea was great and the facility was clean, but most of the sales staff were not wearing masks even though there is a mask mandate. More

by wrc80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrea Mashburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2021 -

Lexus of Chattanooga responded

Andrea is a real asset and always goes above and beyond for our clients. We will make sure we have an internal meeting to reinforce our policy for face coverings. Thank you and we appreciate your business.

April 06, 2021

Lexus of Chattanooga people are all the best, John Cate being better than the best. He looks out for us. That is worth the drive. More

by jhwehw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Cate
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2021 -

Lexus of Chattanooga responded

John is a valuable team member that goes above and beyond to meet our client’s needs, and we are so pleased that was your experience. It is truly rewarding to see your comments as they reflect a customer who takes the time to focus on the positive. Thanks again for your business.

April 04, 2021

Thank you Mr. John Cate for always providing me with "Special Loyal Customer" service; always courteous, patient, understanding and prompt. Mr. Cate is an asset to the company. More

by jacquelynhawkins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Cate
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2021 -

Lexus of Chattanooga responded

John is a valuable team member that goes above and beyond to meet our client’s needs, and we are so pleased that was your experience. It is truly rewarding to see your comments as they reflect a customer who takes the time to focus on the positive. Thanks again for your business.

March 31, 2021

Andrea makes my service appointments so easy and accommodating. She makes sure what I need and that it is taken care of and always positive! More

by Ajculton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrea Mashburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2021 -

Lexus of Chattanooga responded

Thank you for taking the time to share your comments and feelings about Andrea. She is a valuable team member that goes above and beyond to meet our client’s needs, and we are so pleased that was your experience. It is truly rewarding to see your comments as they reflect a customer who takes the time to focus on the positive. Thank you very much for your feedback!

March 23, 2021

Andrea does a wonderful job. She goes above and beyond. If you own a business you would want an employee like Andrea. She is very professional and actually returns your calls. More

by Gevans
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrea Mashburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2021 -

Lexus of Chattanooga responded

Andrea is a valuable team member that goes above and beyond to meet our client’s needs, and we are so pleased that was your experience. Thank you from all of us at Lexus of Chattanooga

March 13, 2021

Very professional take care of client down to the smallest deal.Gives good advice on mechanical advice. Good family man all around. Always a pleasure doing business with John. More

by LS 460
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Cate
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrea Mashburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2021 -

Lexus of Chattanooga responded

John goes the extra mile with his clients and has earned their trust. Thank you for the great review and we look forward to seeing you soon.

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