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Lexus of Chattanooga - Service Center

Chattanooga, TN

4.4
162 Reviews

162 Reviews of Lexus of Chattanooga - Service Center

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June 18, 2021

Andrea has been my service advisor since day one and I wouldn't have it any other way. She always has a smile on her face and is so helpful with everything. She always explains everything that needs to be More

by Debra L.
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Andrea Mashburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2021 -

Lexus of Chattanooga responded

Thank you for taking the time to share your comments and feelings about Andrea. She is a valuable team member that goes above and beyond to meet our client’s needs, and we are so pleased that was your experience.

June 07, 2021

Exceptional Service Nothing else to say. 'Xxxxxxx 'xxx Exceptional Service Nothing else to say. 'Xxxxxxx 'xxx xxxx xxxxxxx xxxxxx 'Xxxx xxxxx xxxxx xxxx xxxxxx xxxx xxx xxxx xxx xxxxx. Xxxx xxxx x More

by Otaylor78
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Robinson
Jun 10, 2021 -

Lexus of Chattanooga responded

Thank you Otaylor78 so much for taking the time to leave us a 5-star rating - it's much appreciated!

June 04, 2021

Just have to say that’s what I call a service department!!! Eric Robinson went way beyond the professional level to take care of my vehicle and getting me taken care of!!! More

by lamariceman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Robinson
Jun 10, 2021 -

Lexus of Chattanooga responded

Eric always goes above and beyond to meet our client’s needs, and we are so pleased that was your experience. Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

June 03, 2021

We have been working with Andrea for a number of years. She always takes good care of us and our Lexus. She is the best! More

by Njhora
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrea Mashburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2021 -

Lexus of Chattanooga responded

Andrea always goes above and beyond to meet our client’s needs, and we are so pleased that was your experience. Thank you very much for your feedback!

June 03, 2021

Every time I go to Lexus for service, Andrea goes way beyond the call to make sure the job gets done right and details covered. More

by jd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrea Mashburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2021 -

Lexus of Chattanooga responded

Thank you so much for taking the time to leave us a 5-star rating it's much appreciated! Andrea goes above and beyond to meet our client’s needs, and we are so pleased that was your experience.

May 27, 2021

Service personnel are polite and knowledgeable. I am met at the prescribed time for maintenance and the loaner vehicle is ready. I have had only good experiences with the dealership. More

by Howard.elderhoward
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Kennedy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2021 -

Lexus of Chattanooga responded

It’s great to hear that your visit with us earned a 5-star rating! It’s also great to know that it’s an experience you’d recommend to friends. We couldn’t ask for more admirable feedback, and thank you for taking the time to share it!

May 26, 2021

Andrea is always helpful, friendly, courteous, and keeps me well informed of the services my vehicle requires. She provides me with the information required to make informed decisions. More

by DawnConover
Customer Service
Recommend Dealer
Yes
Employees Worked With
Andrea Mashburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2021 -

Lexus of Chattanooga responded

Thank you for taking the time to share your comments and feelings about Andrea. She is a valuable team member that goes above and beyond to meet our client’s needs, and we are so pleased that was your experience. It is truly rewarding to see your comments as they reflect a customer who takes the time to focus on the positive. Thank you very much for your feedback!

May 26, 2021

I bought a Lexus in April and this was my first service visit. Aundrea Mashburn is my service rep and she provided excellent service. She explained what needed to be done and approx. how much time would More

by Robyn Mac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrea Mashburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2021 -

Lexus of Chattanooga responded

Congratulations on your new Lexus! We welcome you to the family. We strive for customer experiences like this, and could not be more pleased. We truly appreciate your business and hope to work with you for years to come. I will make sure that Andrea and the Lexus service team know how pleased you are with their service. Once again, welcome to the family and we sincerely hope you enjoy every mile in your new Lexus!

May 21, 2021

I am always happy with Lexus Service. And Ryan Kennedy is always pleasant and helpful. I have bought several cars from Lexus and can’t imagine driving any other. More

by wanda_jones05
Recommend Dealer
Yes
Employees Worked With
Ryan Kennedy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2021 -

Lexus of Chattanooga responded

On behalf of the Lexus of Chattanooga team, we thank you for allowing us to earn your business. We appreciate you sharing your service department experience with us and others. We will be sure to let Ryan know about your kind words.

May 11, 2021

Very helpful and informative. Great service, very friendly. Would recommend and have always been satisfied with the service. We will definitely be back to see them again More

by Mary Ann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Cate
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2021 -

Lexus of Chattanooga responded

We would like to thank you for your recommendations and this fantastic review. Our team of professionals is dedicated to providing you and everyone else who visits Lexus of Chattanooga with only the best there is to offer.

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