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Lexus of Chattanooga - Service Center
Chattanooga, TN
162 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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162 Reviews of Lexus of Chattanooga - Service Center
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March 29, 2024
I’m assuming you are asking me to rate Capital Collision. I wasn’t happy with the customer service at all. It appears that the body work that was done is very good but the person who gave me update was very I wasn’t happy with the customer service at all. It appears that the body work that was done is very good but the person who gave me update was very rude at times and he didn’t give updates when he said he would. If I called him, which was only twice in over 6 weeks that they had my car, he was short and acted as if I were wasting his time. I won’t recommend them and I won’t return unless I find something wrong with what they did this time. More
by ccoxwell
Employees Worked With
Body shop
March 22, 2024
John Cate has been our service rep for over 12 years and he has always been absolutely great. He is always helpful and recommends the best action to resolve our issue. We have had a 2005 and 2012 Lexus and he has always been absolutely great. He is always helpful and recommends the best action to resolve our issue. We have had a 2005 and 2012 Lexus and they both have been great vehicles. We visited the new location today and we were disappointed. We had absolutely no privacy when speaking with John. It was noisy and we could hear what others were saying and they could hear what we were saying. The service reps need privacy when speaking with customers. More
by agordon
Employees Worked With
January 26, 2024
Maria arranged to have my remote app fixed as well as inspecting my car for a recent customer support program. She also provided a loaner car . inspecting my car for a recent customer support program. She also provided a loaner car . More
by Paul
Employees Worked With
December 13, 2023
Cody Skipper is the most caring with how he handles my concerns about the service of my Lexus. He prompted returning his calls and explains you what’s going on with your car. He updates you in a timely fa concerns about the service of my Lexus. He prompted returning his calls and explains you what’s going on with your car. He updates you in a timely fashion. More
by graceworks63
November 09, 2023
Update: The Service Manager has been working with me to get a list of what was worked on, they call it a MPI. He has also been responsive to my emails. I am still waiting on the My Lexus service record to get a list of what was worked on, they call it a MPI. He has also been responsive to my emails. I am still waiting on the My Lexus service record to have the mileage adjusted to the correct mileage. Called in for a multi-point inspection on a recently purchased higher miles GX 460. I wanted to know and get fixed all that it needed. I knew several things were needed like a small coolant leak and leaking struts. I wanted to make sure the vehicle was looked over well so I placed small pieces of tape on the Lexus engine bay fasteners and on other areas. I don't just trust peoples word, but hoped bringing it to the Lexus dealership would be a better experience. While at the dealership I decided to go with a full 150K mile service as it just made sense to. Their were a few items I requested not to have done such as the oil change (just did my own a week prior). When I got home, I checked under the hood and was very disappointed to see my taped areas undisturbed. The service receipt only listed 1. brake fluid, 2. fuel and oil additives, 3. a "complementary" car wash, and 4. a "complementary" multi-point inspection. It also said 150k service at the top. I called my service rep, Cody, to talk about my concern that my vehicle was not serviced. He talked about how I was only charged for what was on the receipt. That would mean I paid $330 for a brake bleed and the engine additives (like $10 each at Autozone). Worse I found my brake reservoir still taped... I was told they fill the brakes through a different way. This could be true from what I have read, but my trust in the service still is not high. I then found my mileage was listed as 192K miles. All this has made me very skeptical that anything was actually done on my vehicle. When I asked about the inspection I was told that everything looks good (remember that I know I have a coolant leak somewhere, and leaky struts). Cody the service rep told me he would send me over the notes from the tech. It never came and I called back for 5 day and he sent me to voicemail without reaching back out to me. After another week I called Lexus of America. After a month from all this I got an email from the service manager. He said he was asked to send me over something. That something was a list of what is included in the 150K mile service. I told him I was not looking for what the recommended service items were but the notes from my original service and getting my concerns fixed. I don't know if I can trust the service center to make this right, but the service manager did ask if I wanted to go back over anything I felt they didn't do. I really hope this can be rectified. I am going to need to buy parts and have repairs done. I don't want to have to drive down to Atlanta because I can't trust this operation. I did not feel the "Lexus" experience but I sure did have a "unforgettable experience". More
by matt
October 12, 2023
Andrea is the nicest person you'll ever meet. I have an Infiniti and the service at their dealership left me dissatisfied. I was excited to find out from Andrea that Lexus of Chattanooga would I have an Infiniti and the service at their dealership left me dissatisfied. I was excited to find out from Andrea that Lexus of Chattanooga would be happy to service my Infiniti so I am bringing my car to her from now on. Andrea will not dissappoint! More
by w8ontheL
Employees Worked With
October 02, 2023
Quality work done on time as promised. Additional a loaner car makes this a great customer experience. Additional a loaner car makes this a great customer experience. More
by Chuck Corey
Employees Worked With
June 06, 2023
I have dealt with Lexus of Chattanooga for many years buying & servicing 4-5 Lexus's & recently selling them a car. In each interaction the staff has been courteous & professional. Their customer servi buying & servicing 4-5 Lexus's & recently selling them a car. In each interaction the staff has been courteous & professional. Their customer service is excellent & positively reflects the culture inspired by management. I highly recommend this organization. Don Hoffmeyer More
by donhoffmeyer
Employees Worked With
Allie McKey
March 28, 2023
Who knew coming into Lexus for service would result in eventually buying a 2023 NX? I sure didn’t, but glad it did! Alisha is very personable and down to earth. She took great care of me in getting myself eventually buying a 2023 NX? I sure didn’t, but glad it did! Alisha is very personable and down to earth. She took great care of me in getting myself to a salesmen. Great follow up and concern over my needs! More
by Nitabloodworth
February 21, 2023
They were very good at negotiating and staying in touch with me. Very nice people with me. Very nice people More
by kathylangford15
