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Lexus of Chattanooga - Service Center

Chattanooga, TN

4.4
162 Reviews

162 Reviews of Lexus of Chattanooga - Service Center

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November 26, 2019

John is absolutely amazing! He takes care of my whole family as well as our neighbors and we all rave about him! He is kind and professional - thank you John for all you do! More

by sherrymsn81
Recommend Dealer
Yes
Employees Worked With
John Cate
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2019 -

Lexus of Chattanooga responded

Thank you for the great review! We're happy to hear that John made your recent service appointment so enjoyable! Please come back and see us if you need anything else.

November 24, 2019

FRED FORTSON HE WAS REALLY HELPFUL TO MY FRIEND SHE BROUGHT A CAR FROM HIM AT LEXUS IN SHE STILL TALK ABOUT HOW GOOD HE IS More

by tanishabutchee
Recommend Dealer
Yes
Employees Worked With
Nov 26, 2019 -

Lexus of Chattanooga responded

That's great to hear, Tanisha! Thank you for taking the time to let us know how much your friend enjoyed working with Fred during her visit. We hope she is enjoying her new car!

November 23, 2019

Always great service! My wife and I have been Lexus of Chattanooga customers for the past 18 years. John Cate has been our service representative for most of those years. D More

by twholloway
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Cate
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2019 -

Lexus of Chattanooga responded

Thank you for the glowing review! John is a great representative of our fantastic service team and we are so happy to hear how much you have enjoyed working with him during your time as Lexus of Chattanooga customers. It's an honor to be your dealership of choice when you need quality service for your vehicle. We appreciate your business and continued loyalty and look forward to working with you again soon!

October 31, 2019

More than buying a car; like having an extended family The personnel at Lexus of Chattanooga really treat us like extended family. Our salesman, Ralph Paty, is a true professional who routinely follows up More

by William Todd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Paty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Emerson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cameron Stooksbury
Nov 04, 2019 -

Lexus of Chattanooga responded

We appreciate this feedback for our entire Lexus of Chattanooga team, William! It's truly awesome to hear that each and every individual you've worked with has been able to go the extra mile to best address all of your automotive needs. Thank you for your business and we look forward to continuing to work with you!

October 25, 2019

Great Service Dependable and knowledgeable. I went in for air pressure in tires and Cameron informed me that I had a recall on my SUV that I was not aware of. I w More

by JJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cameron Stooksbury
Oct 28, 2019 -

Lexus of Chattanooga responded

We appreciate your review, JJ! We're glad our team was able to help with your tire concerns, while also resolving the recall issue that needed addressed. Thank you!

October 25, 2019

very good when i come she very good service when i come ! thanks but i like ket and i want next time i see her agian thank you very much she di a good job ! Thanks agi More

by TonyVuongHoang
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry Holder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Gains
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2019 -

Lexus of Chattanooga responded

Thank you for the awesome review, Tony! It's great to hear our team was able to provide you with a 5-star caliber experience. Please let us know if you need any additional assistance!

October 24, 2019

Always great service! When you have your car serviced you expect honest, dependable, knowledgeable service and Ryan has exceeded my expectations each time! Thank you for do More

by Sheena
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Kennedy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2019 -

Lexus of Chattanooga responded

Thank you for sharing feedback from your service experiences with Ryan, Sheena! We're glad to hear you not only enjoy working with him, but that he's able to exceed your expectations each and every time you work him. He will definitely appreciate your awesome comments. We look forward to working with you again!

October 04, 2019

Andrea was wonderful to work with, scheduled my service, very convenient drop off, loaner vehicle, called when ready. vehicle washed. Wheels look great. Thanks for your help!! More

by Doug J
Recommend Dealer
Yes
Employees Worked With
Oct 07, 2019 -

Lexus of Chattanooga responded

Thank you for the review for Andrea, Doug. It's great to hear that she and our team were able to provide you with a quality, convenient service experience. We look forward to helping with any of your future automotive needs.

September 16, 2019

Wonderful to work with! Andrea worked with us with an issue over a 2 week period and was very sympathetic and worked tirelessly until the issue was resolved. She was extremel More

by Tman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Cate
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrea Mashburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2019 -

Lexus of Chattanooga responded

Thank you for sharing feedback from your experiences with Andrea and John. They will both enjoy hearing that they were pleasant to work with, and ultimately, were able to provide you with a 5-star worthy experience. We look forward to your next visit!

September 05, 2019

Love Andrea Great service! Andrea is always so pleasant to deal with and makes my service appointments as pain free as possible! See you soon. Thanks! Mel More

by Melissa
Recommend Dealer
Yes
Employees Worked With
Andrea Mashburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2019 -

Lexus of Chattanooga responded

Thanks for the review for Andrea, Melissa! We're glad to hear she's been able to provide you quality customer service that creates an overall pain-free service experience. We look forward to your next visit!

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