Lexus of Chattanooga - Service Center

Lexus of Chattanooga responded

Thank you for your wonderful feedback, Pennina! We're thrilled to hear that Alex provided you with exceptional service and went above and beyond to prepare your GX for your upcoming trip. Your recommendation means a lot to us! If you ever need assistance in the future, please don’t hesitate to reach out. Thank you for choosing Lexus of Chattanooga! Safe travels!

Lexus of Chattanooga responded

Thank you so much for sharing your wonderful experience with us! We’re delighted to hear how much you appreciated our pickup and return service—especially since we know how important convenience is for our valued customers like yourself. It’s fantastic that the Fall Road Trip Special and headlight cleaning exceeded your expectations, and we’re glad Josh and our team made the whole process seamless and friendly. Your kind words mean the world to us, and we’re honored to have earned your trust. If you ever need anything in the future, please don’t hesitate to reach out!

Lexus of Chattanooga responded

Thank you so much for your kind words! We’re thrilled to hear that Ryan Kennedy has consistently provided exceptional service for your 2005 and 2016 Lexus RX 350. It’s wonderful to know that both he and our Service Department staff have made your experience a pleasure. We truly appreciate your loyalty as a Lexus owner since 1997 and are grateful for your continued trust in us. If you ever need anything, we’re always here to help. Thank you for being a valued part of the Lexus of Chattanooga family!

Lexus of Chattanooga responded

Thank you for your incredible feedback! We’re thrilled to hear that you’ve had the best customer service experience in your 74 years. It’s wonderful to know that Ryan Kennedy and our entire service department were able to provide such courteous and efficient care for your 10-year-old Lexus Hybrid SUV. We appreciate your kind words and look forward to continuing to serve you with the same level of attention and care.

Lexus of Chattanooga responded

Thank you for your wonderful review! We’re thrilled to hear that Andrea has provided you with exceptional service and consistency over the years. Building a long-term relationship with a knowledgeable and friendly advisor is so important, and we’re glad Andrea has been that reliable partner for you. Your recommendation means a lot to us, and we appreciate your continued trust in Andrea and Lexus of Chattanooga. If you need anything else, we’re here to help!

Lexus of Chattanooga responded

Thank you for sharing your feedback about your recent visit to our service department. We apologize for the inconvenience you experienced due to the noise and layout of our new service area. With the growing number of customers needing vehicle service, we had to expand the space for our team to work more efficiently and accommodate everyone. Building a brand new Lexus store was a significant and expensive endeavor, aimed at providing better service and convenience for our valued customers. We're glad to know that your service advisor provided excellent assistance despite the challenges. Please know that we take your comments seriously and will consider them as we look for ways to improve our service environment. We appreciate your input and hope to provide you with a better experience in the future. If there's anything more we can do to address your concerns, please don't hesitate to reach out to us directly.

Lexus of Chattanooga responded

Thank you so much for your glowing review! We're thrilled to hear that your first visit to our service department was such a success. It's wonderful that Cody provided pleasant and informative service, and we're glad your car repairs and new tires were handled seamlessly. Your recommendation means a lot to us, and we truly appreciate your trust in us for your Lexus service needs. If there's anything more we can assist you with or if you have any further feedback, please don't hesitate to reach out. We look forward to welcoming you back!

Lexus of Chattanooga responded

Thank you for sharing your experience with us! At Lexus of Chattanooga, we take great pride in providing excellent service and ensuring the highest quality standards are met. We're thrilled to hear that our body shop team went above and beyond to ensure your satisfaction by reworking a portion of the repairs until they achieved perfection. Your vehicle looking brand new is our ultimate goal, and we're delighted to have exceeded your expectations. If there's anything else we can assist you with or if you have any questions, please don't hesitate to reach out. Thank you for choosing Lexus of Chattanooga!

Lexus of Chattanooga responded

Thank you for your glowing review! We're thrilled to hear that you had an excellent experience with Andrea at Lexus of Chattanooga. Providing knowledgeable and personable service is what we strive for, and we're delighted that Andrea met and exceeded your expectations. Your recommendation means the world to us, and we appreciate your trust in both Andrea and our dealership. If you ever need anything else or have any questions, please don't hesitate to reach out. We look forward to serving you again in the future!

Lexus of Chattanooga responded

Thank you for your continued trust in Andrea and our team at Lexus of Chattanooga! Providing excellent service is our top priority, and we're thrilled to hear that Andrea consistently meets your expectations. Your satisfaction is what drives us, and we can't wait to welcome you back for another outstanding experience in the future.