Lexus of Chandler

NEVER TAKE YOU CAR FOR SERVICE HERE!! I have been Lexus owner for 14 years and have bought 5 Lexus for business and personal use in these 14 years. Lexus make Great Cars. I have tried usi I have been Lexus owner for 14 years and have bought 5 Lexus for business and personal use in these 14 years. Lexus make Great Cars. I have tried using Lexus of chandler for service form time to time as I live in chandler and I regret it every time. This time take the cake. My 2001 GS300 is not used regularly as it’s my 5th car in a family of 2 drivers but it drains the battery dead within a week of just being parked. So I sent my nephew to 11:00 am appointment to get the Oil changes and find why was the battery going dead. After 30 min he returns with a loaner car and informs me that the service manager wanted authorization for $200 to diagnose the Battery Problem. I called the service adviser to inquire and I got a 15 minute lecture that it was normal for the battery to drain dead in a week and how stupid people going on vacation tell neighbor to start the car every week to keep the battery from discharging which only discharges the battery as the charger dose not start charging until 15 min after start. Impressed with his vast knowledge I wanted him to just find my cars idle current draw and tell me the normal idle draw so I can make me my decision what to do next. He proceeded to give me another 10 min lecture how the tech has to hook up to test equipment and runs complete diagnosis that will cost me $200. At this time I interrupter and asked if he exactly knew how to find the idle current draw and to my surprise at his honest answer ‘NO”. After informing him that it takes only 5 seconds, I wanted him to find the current draw and the Normal Draw and get back to me. Without any response I call him back at 3:30 PM to ask the status he informed me that the current draw on my car was 450 mA compare to normal draw should be 40 mA and proceeded to inform that the technician had to wait for 45 min to find the idle current draw. Upon inquiring my options I was informed that it would cost me $60 for work done $60 to change oil and $200 to find the battery problem. When I informed that I wan not interested in any other service, He promptly informed me that he will not be washing my car and have it ready when I got there. I was at the shop 30 min later; my car or the bill was not ready. I took the time to stop and talk to the service manager and narrated the exact story above and his response was “SO - What did you expect!”. This is not the END. After 30 min of wait the service adviser came to me and told me accusingly that I did not have to pay as the paper work was not ready and it will take him more time. I insisted on paying for the service but it did not even register. After another 10 min or so he comes with my car and informs me that he had to jump start my car and I should not stop the engine as the car will not start and take my car home! Obviously on my way back I stopped at another service shop with ASE certified technician without any appointment. They took 15 min charged $29.00 to informed me the battery terminal was left lose the battery was perfectly working, the fault was in battery changing system that was drawing 410 mA when ideal. I have never written a review before but felt obligated to contribute. I wanted to give you the full story to make your own conclusion and what to expect! Another observation: All the reviews about this dealership without any substance have 5 stars and anyone with actual experience documented has 1 to 2 stars nothing in between. Yet the average rating is above 4.0 shocking… This is true: “Pursuit of Perfection” More

KELLY LISTON Awesome sale person! We went to Lexus of Chandler after my husband & I did some homework on Make & Models of cars he was thinking about buying. Our neighbor & friend of o We went to Lexus of Chandler after my husband & I did some homework on Make & Models of cars he was thinking about buying. Our neighbor & friend of over 20 yrs. owns a Chevy Dealership & with every car we bought from him (3) he always gave us an unbelievable deal. For my husband's retirement he decided he wanted a car! My husband was so impressed with Kelly. The way she approached us & showed us the model we were interested in, my husband decided to PAY IT FORWARD. We knew what we could do with pricing & extras. I could tell how impressed my husband was when he decided to go with the car he was interested without going to another Lexus Dealer. He liked Kelly Liston & that was it! Even after our purchase, any time we went back she looked after us! She went above & beyond to help us. I hope she has a wonderful Christmas! We love our car & look forward to enjoying it! More

Superb Service We've had nothing but excellent service from Danny Morales (& Dax Wood when Danny is absent). The prices are on the high-side, but the service makes We've had nothing but excellent service from Danny Morales (& Dax Wood when Danny is absent). The prices are on the high-side, but the service makes up for it! Our ES-350 is a GREAT automobile! More

A good afternoon Originally went in to look at 2010 IS C 250, but also wanted to look at the CT 200 Hybrid. Robert was great to work with. We drove the convertible, Originally went in to look at 2010 IS C 250, but also wanted to look at the CT 200 Hybrid. Robert was great to work with. We drove the convertible, both top up and down. Then we drove a new CT200. Ran numbers on both, and there was no pressure on me, I just needed to decide which car I wanted. I went with a new CT200 F-Sport and I am very happy. More

Everyone we dealt with was very helpful! This dealership provides A+ service, I'd highly recommend them if purchasing or leasing a new vehicle. All the Staff especially our Sales Rep Brian M This dealership provides A+ service, I'd highly recommend them if purchasing or leasing a new vehicle. All the Staff especially our Sales Rep Brian Mahony were very helpful. They presented multiple options and were not at all pushy, we're very happy with our decision. Brian made sure we were attended to throughout the entire transaction including follow up. They even followed me home in my old car so that I didn't have to worry about getting it home later. Never have I felt better about buying a vehicle, thank you to Lexus of Chandler for coming through big! More

Great experience My wife and I stopped to review our first ever Lexus. Robert spent over 2 hours answering every question even though he knew we were from out of town. My wife and I stopped to review our first ever Lexus. Robert spent over 2 hours answering every question even though he knew we were from out of town. There was no pressure whatsoever. He provided the kind of experience everyone should have when buying a car. This exceeded our expectations, and has convinced us we want to be a Lexus owner. If our home Lexus dealer is not as friendly, I will be talking to Robert again. Thank you for a GREAT experience. More

Worst treatment I have ever had Coming in to the dealership my advisor was out sick. No big deal, so Brett helped me. Here are the things i remember about the appointment. 1.) I aske Coming in to the dealership my advisor was out sick. No big deal, so Brett helped me. Here are the things i remember about the appointment. 1.) I asked if the annoying seat-belt indicator could be turned off or down in volume as it annoys the heck out of me. The service advisor proceeded to show me how my seat-belt worked as if I truly didn't know how my seat belt worked. Basically he took my question and used it as a reason to treat me like I was a moron. 2.) I asked about updating the mapping software in my Lexus RX and the advisor told me that they only do this once per year in November and its 189 dollars. Then he lifts up his cell phone, shakes it at me and says "this works just as good". So do you think I didn't know that before I dropped 4k on a navigation system. I was totally insulted, He basically implied I was stupid for buying a navigation system with my Lexus. Then when I asked him how long the appointment would take he said about 1.5 hours. I responded with "oh, i wasn't anticipating that as the lady on the phone last night said about 30 minutes." and he responded with "Nothing gets done in 30 minutes." As if I am supposed to know how long it takes to rotate tires. Lastly to top it all off, as I, my 8yr old son and wife walked out to the loaner car the kid pulling my vehicle around backed into my wife. The other kid who was doing the walk around stopped him and said "dude you need to be more careful", the kid driving the car said "dude the back up sensor didn't go off". I don't know about you but it scares me when the employees of a car dealership don't know how to operate cars. I did speak to the service manager at the dealership when I went to pick up my car and he offered my a free oil change. I think they must have thought I was poor and really didn't want my business. More

I was in the market for a good used vehicle with low miles. I had my eyes set on a couple 2013 pre-owned Chevy Impala's that Lexus of Chandler had on their lot, visiting this dealer was a direct effect miles. I had my eyes set on a couple 2013 pre-owned Chevy Impala's that Lexus of Chandler had on their lot, visiting this dealer was a direct effect of shopping around online. I booked a appointment from Shannon to try out a couple of the Impalas and test drive. Upon entering the dealership I was greeted by Shannon and then referred to my salesman, Robert James, upon being greeted they were extremely friendly. We went out to the lot and briefly scanned over a list of the pre owned cars. We found the Impalas I was looking at online, I decided to test drive the black Impala with LTZ trim. Unfortunately, I cannot afford a lexus, so the chevy workhorse will have to do :) The ride was smooth and strong, I like large sedans with a good engine, my previous car with a 2006 Nissan Altima with the V6 engine and leather trim, I'm spoiled by V6 power, I cannot drive a 4-banger! We went into his office to run some numbers, the initial price they were offering was AMAZING! I'm very knowledgeable when it comes to buying cars, the pricing was extremely consistent with the Kelly Bluebook and Truecar.com. I've never been to a dealership that offered straight up, no BS no haggle pricing! I slapped down my generous down payment and Mr. James immediately went to work and ran some numbers for me that was awesome. I bought the car there on the spot! The only part that took a long time was picking a bank to lend to me, I had a big down payment, not a big credit score, eventually they found a bank to step up for me. Again I was buying a chevy impala, not a lexus, my loan is probably 1/4 as much as a lexus loan. :) Not the dealers fault, no worries! Signed the paperwork, drove the car home that night. I realize a Impala isn't the most glamorous car, but wow, a lot of car for the money. V6 engine with 300 horsepower on tap, leather, bose sound system, all for under 20 grand (this is including tax, title, fees) 2013 model, low miles! Mr. James put me in a good reliable workhorse to haul me to and from work with a extremely affordable monthly payment. In a country dominated by foreign cars and reliable rides like Honda and Toyota, I would gladly trade out some fuel economy for a big powerful American car with some horsepower and attitude. I'm still averaging close to 30 MPG. Not bad at all! Thank you Lexus of Chandler for providing me with the best car purchasing experience I ever had, you are all amazing, maybe after a couple promotions at the job I'll come in and buy one of your Lexus's. :) More

Let the buyer beware! Nice dealership, nice people, GREAT ACTING! Bought a used vehicle from salesman Bill, he was an ok salesman but was not very knowledgeable or forthcoming about the vehicle being GREAT ACTING! Bought a used vehicle from salesman Bill, he was an ok salesman but was not very knowledgeable or forthcoming about the vehicle being considered. He was masterful at skirting issues and giving assurances, one of which were necessarily accurate. When discussing the warranty on the vehicle he was very none committal finally relenting that it had a implied warranty. And it was said that the vehicle was in proper working order and had passed a many point safety inspection. In the short test drive the vehicles faults could not be discovered. It was understood that the vehicle had a 15 day, 500 mile return policy according to Arizona Law. When I returned the vehicle because it was making unusual sounds in the front end I was told that the shocks and struts were bad and they were not covered under this law. They said they would repair the vehicle for a little under $1000. I explained that I would not pay that price and in fact under Arizona Law I should not have to pay more than $25. After speaking with the sales manager Bernie Wahl a few times he told me it was not covered under the warranty but he would check into it. Later he called me and offered to fix the vehicle for $450. I than explained to him that I would rather take my chances with the Attorney Generals Office and he said that was fine. A little while later he called and we had further discussions and we settled on $200 for the repairs and I agreed because I am not capable of arguments and disagreements like this. I am a Senior Citizen, Veteran, and Disabled. I cannot believe they were more concerned with a few dollars than they should be with someone's safety. In conclusion, before you buy any used vehicle from them have it thoroughly checked out by another party as they have proven they cannot be trustworthy in the safety inspections or words. More

I went into the dealership to look at a pre-owned Kia Sorento. I called to make an appointment and upon arrival, I was greeted by the person that I had talked to. However, I was handed off to a differe Sorento. I called to make an appointment and upon arrival, I was greeted by the person that I had talked to. However, I was handed off to a different salesperson (Brian) which I thought was strange. After Brian and I returned from the test drive, my trade was evaluated. Brian went to great lengths to demonstrate how aggressively his car was priced and how the dealership didn't use KBB or any other pricing methods to price their cars. Brian showed me a list of comparable cars available in the area to show how their car had the best price. After Brian presented me with the proposed deal, I informed him that I was looking a car that was not on his list of comparable cars in the area that had fewer miles, similar equipment and a lower price. I also informed Brian that the dealership offering that car offered me $4500 more for my trade. Brian went to the office and returned with a KBB assessment (?) of my trade and an increased offer on my trade which was still $1500 less than what was offered by other dealership. Not wanting to take less than I had been offered for my trade elsewhere, I left the dealership and purchased the other car. While wrapping up the deal at the other dealership, Brian called to say that Lexus of Chandler would match the offer on my trade made by the competing dealership. By then it was a little late. I honestly feel that Lexus of Chandler was not as objective as they could have been regarding my situation. With all of the car buying aids that are present on the internet, it should have been assumed that I knew the value of my trade. I actually preferred their car over the one that I bought, but I wasn't going to give up $1500 to get it. More