Lexus of Chandler

Very pleased with the service. Took the car in for recall work on air bag module and cracked dash issue. Fast and friendly service from Misty Miller. Far better experience than th Took the car in for recall work on air bag module and cracked dash issue. Fast and friendly service from Misty Miller. Far better experience than the original Lexus dealership in Palm Beach. More

It's all good until Service staff is wonderful, kind, and helpful UNTIL I dared to question their analysis of my cars issue. They stated that the fix would be $2,900. M Service staff is wonderful, kind, and helpful UNTIL I dared to question their analysis of my cars issue. They stated that the fix would be $2,900. My mechanic fixed the problem for $240. Service staff cops an attitude when I dared to ask questions. It's my second horrible experience with this dealership. Customer service SHOULD include the right to ask questions, and differ in opinion. Staff turned icy and rude when I did so. More

Part of the work was done plus an extra service performed. One of the requests was to remove a CD stuck in the player. When we first bought this car new, a CD got stuck and the dealer in Chandler told us that One of the requests was to remove a CD stuck in the player. When we first bought this car new, a CD got stuck and the dealer in Chandler told us that we should never use a copy of a CD. Well, we never did but somehow a new one got stuck and was part of the request for service on this trip to remove the CD. We were told that it would entail removal of the entire front unit at a cost of around $800. I came home and used a nail file and it popped out on its own. Shame on the dealership telling a tale like that when they could have easily prodded the thing and have it taken out. I bought my last Lexus at Superstition Springs because of this kind of lack of service. Sorry to say, they are not much better so perhaps when our second Lexus needs replacing, we will look at another manufacturer. More

Best sales experience ever Robert James followed up immediately after my first unannounced visit on an afternoon that exceeded 110 degrees. He treated me with respect and endur Robert James followed up immediately after my first unannounced visit on an afternoon that exceeded 110 degrees. He treated me with respect and endured the heat to show me some interiors and answer questions. I told him I would be ready in about two months. Six weeks later, I was on the way to initiate conversion of some cash and to visit dealerships closer to that location. As I headed for the door, Robert called. I bypassed the other dealerships to reach Lexus of Chandler that afternoon. Robert showed me everything he could; I drove several models, including a competing brand, did more research, and returned to buy a new 2016 Lexus RX 250 instead of a used one to replace my beloved 10-year old BMW X5. Near the end of the production year, only a few choices were left and Robert delivered the best options for the best price. There were no games played, no preventing me from taking the time I needed to decide. I trusted Robert's word and he was very helpful. My only caution is not to finalize your decision on a Saturday afternoon when one of the finance agents is on vacation and there is no plan B. It isn't fair to the sales person or to his customer. I am pleased with my purchase, still learning how to operate all the systems and goodies and have driven it nearly 2,000 miles. It is an elegant car. More

First impression really counts! Just had my car serviced. As a first time customer in Chandler, the only complaint I have is that my car was not treated with pride. Yes, service Just had my car serviced. As a first time customer in Chandler, the only complaint I have is that my car was not treated with pride. Yes, service was good but the inside of my vehicle had so much shoe scuff marks inside. At the drivers seat. Also when the vehicle was returned, the used plastic on the drivers seat and number placard was left behind. And the interior of my car was not vacuumed and wiped down. Maybe I have high expectations since my car was always given interior care from my former dealer in CO. More

Redo/repair window tint KYLE, was awesome. Got my work done quickly and on time. Answered all my questions regarding features on my RX350. Car was washed to my satisfaction. KYLE, was awesome. Got my work done quickly and on time. Answered all my questions regarding features on my RX350. Car was washed to my satisfaction. 1st time I've been to your dealership, this being my 3rd RX. Bought at Lexus of Chandler. Great experience during negotiations. Tristan spent at least 1 hour reviewing all the features and benefits, felt good about what my vehicle had to offer. More

Certified Pre-Owned Purchase Like a lot of customers, went in for an oil change and left with a different car. Toddy Levy was our Sales Consultant and did an outstanding job prese Like a lot of customers, went in for an oil change and left with a different car. Toddy Levy was our Sales Consultant and did an outstanding job presenting the Lexus product to my wife and I. Would encourage potential clients to ask for him. We also want to recognize Leon Rios our Financial Services Manager. He presented all the available products professionally and made the paperwork process easy! Thanks again to Toddy and Leon.... The Gunderson's More

Second Lexus, but first time buyer at Lexus of Chandler Previously had a Lexus RX350 and loved the car. Looked at making a change, but was still drawn back to Lexus, but went with the new NX. Worked with Previously had a Lexus RX350 and loved the car. Looked at making a change, but was still drawn back to Lexus, but went with the new NX. Worked with Kelly Liston, who was wonderful. Very upfront, informative and a pleasure to work with. She made the entire process easy and stress free. Thank you Kelly!!! More

Lexus of Chandlers were able to solve the noise problem! After 3 failed attempts at another valley Lexus dealer we finally drove over to Lexus of Chandler to see if they could find out what the noise problem After 3 failed attempts at another valley Lexus dealer we finally drove over to Lexus of Chandler to see if they could find out what the noise problem was in the rear of our RX 350. After a test drive we were offered a loaner vehicle and sent on our way. The following day our vehicle was ready and the problem had been found and FIXED! A completely different experience than the other Lexus dealership and convinced us that all of our dealings with Lexus whether buying a new vehicle or service will only be at Lexus of Chandler. Special thanks to the service manager, Jim Deboy and the service consultant, Misty Miller. More

Worth the drive to Chandler! I worked directly with Tom Watson to purchase my new Lexus RC 350. Tom was extremely patient, answering all of my questions and helping me to get the I worked directly with Tom Watson to purchase my new Lexus RC 350. Tom was extremely patient, answering all of my questions and helping me to get the best deals possible on my new car and my trade. There was very little haggling, and the deal came together quickly--thanks to Tom's help and advocacy! It was truly a no-pressure experience. I had a great experience at Lexus of Chandler working with Tom. He and Gene Penna (whom I was initially referred to at the dealership but who was not working on the day I visited) have been terrific in contacting me after my purchase to make sure that I'm satisfied. Based on my experience, I would strongly recommend that anyone considering a Lexus visit Lexus of Chandler! More