Lexus of Chandler

Recent service visit Dear Jim: I must say I was extremely disappointed with my recent service call at the Lexus of Chandler dealership. I assumed a dealership would op Dear Jim: I must say I was extremely disappointed with my recent service call at the Lexus of Chandler dealership. I assumed a dealership would operate with the highest standards of integrity and professionalism, however, I left feeling cheated and definitely not satisfied with the service. I brought my 2012 Lexus ES350 in to check on 2 potentially major issues and 1 relatively minor concern. I was hearing a noise coming from the wheel area of the vehicle, there was vapor coming out of my air conditioning vents periodically and the oil maintenance light had come on just a couple of days after an oil change. I was asked to accompany the shop foreman on a ride to identify the potential problems, which I did. The shop foreman told me the problem with the wheel noise could potentially be my tires. A very small amount of vapor came out of the air conditioning vent during the ride which I pointed out to the shop foreman. He said that was caused by the humidity in the air. That did not really sit well with me since I have owned a 2000 Lexus ES300 for 5 years now and vapor has never come out of the vents. The oil light was reset and that was it. When I looked at the summary I received it was stated "unable to duplicate concern at this time. Concern may be normal depending on weather condition. Recommend duplicating condition for shop foreman." However, anything coming out of my a/c vents other than cool, clear air is not normal nor acceptable. Now that the vehicle has been returned the vapor is now more frequent and much thicker which is quite alarming. I have an extended warranty which will expire soon and I would like to get this problem taken care of before it expires. I got the distinct impression the dealership did not want to perform any repair work under the extended warranty which is extremely disappointing to say the least. I was charged the $140 diagnostic fee and I still have the problem that I originally came in with. This is a very unprofessional business practice and totally unacceptable. I now have to go to a different dealership, possibly pay another diagnostic fee and get the problem resolved. I will never take my vehicle to your dealership again and will recommend other Lexus owners do the same. Guy Muhammad Sent from my iPad More

LEXUS OF CHANDLER I have just purchase a 2017 Rx350 FSPORT from Lexus Of Chandler. I didn't need to shop around, I service 2 Rx350's there. The service manger Jim Deboy I have just purchase a 2017 Rx350 FSPORT from Lexus Of Chandler. I didn't need to shop around, I service 2 Rx350's there. The service manger Jim Deboy is the main reason for the first time in my life I didn't shop around before I bought. The buyer experience was a pleasure and even the haggling was a give and take. Everyone through the whole process was a pleasure to work with. Beautiful human beings top to bottom at the dealership. You want excellent service. The main man, service manager Jim Deboy you won't find a better manager or human being in Arizona or from NY where we moved from. For 46 yrs I have been buying new cars and truthfully this was a long experience for the day and the most pleasurable of all my buying experiences. I said it before I bought I don't need nor want to go anywhere else because of Jim Deboy and I'll say it after the experience. No better place in Arizona and NY, no better people or service. When a problem pops up which is part of owning a car. Jim always handles it and resolves it in the end and that's the 100% truth. More

HORRIBLE Experience With Dealer Traded in a 2017 Kia for a leased 2017 RX 350. There was an issue with money (dealer owed me) and it took forever to obtain the money. Called the Ma Traded in a 2017 Kia for a leased 2017 RX 350. There was an issue with money (dealer owed me) and it took forever to obtain the money. Called the Manager of the dealership and he never returned my call. Waited 9 days to receive my money. No apologies offered for the delay which was promised. This is NOT the way to treat a customer. If you want to purchase/lease a Lexus, do NOT go to this dealership. More

Awesome experience I have been looking for NX200t for the longest time with some features that I don't need and I found it in this dealership on the time that my old car I have been looking for NX200t for the longest time with some features that I don't need and I found it in this dealership on the time that my old car started to show age. It was Saturday when we went to this place, was met by Nina DiCarlo and she was very respectful & helpful, she answered all my questions! I thought to myself that if this car is still here when I come back, it's mine. We went back Tuesday, they were almost close but Nina was very patient. We went home late maybe 1030 that night & drove my dream car. It was too late to show me all features. We decided that I come back for detailing & tinting and then agreed on "in service" me on the many features of the car by Nina. I dropped the car Thursday night after work, there was a guy with white shirt (I can't remember his name), he was very helpful. I appreciate Nina for being patient with me and the service department, Miguel. More

We needed help with learning our Navigation system. We are senior citizens and we have had our Lexus for about a year. It has a navigation system which we had never used. We made an appointment at th We are senior citizens and we have had our Lexus for about a year. It has a navigation system which we had never used. We made an appointment at the dealership to give us a basic understanding of the Navigation system. Gene Penna could not of been nicer in explaining things and was really patient with us. He is a great teacher and we learned so much from just that one meeting. We really do appreciate the time that was given to us old folk! More

Hi people don't ever buy car from this dealer So far i buy a rx450 h use from this dealer the car have replace the front bumper and they never telling me all history from this car into i show my c So far i buy a rx450 h use from this dealer the car have replace the front bumper and they never telling me all history from this car into i show my car to all my friend and all telling me this car have been accident now i call them asking about that and they telling me they didn't khow how do they didn't know is there car right. Again don't ever buy car from this dealer they are scams customer i'm I'll going sue them i know it have a law to protect customer i have to find a way to sue them More

a good day in for a regular service + a 'hold' recall - Misty was friendly and efficient, and we were on our way in the time frame we were told to expect. all in for a regular service + a 'hold' recall - Misty was friendly and efficient, and we were on our way in the time frame we were told to expect. all the staff we talked to were friendly & welcoming. 2 thumbs up. More

Very pleased with the service. Took the car in for recall work on air bag module and cracked dash issue. Fast and friendly service from Misty Miller. Far better experience than th Took the car in for recall work on air bag module and cracked dash issue. Fast and friendly service from Misty Miller. Far better experience than the original Lexus dealership in Palm Beach. More

It's all good until Service staff is wonderful, kind, and helpful UNTIL I dared to question their analysis of my cars issue. They stated that the fix would be $2,900. M Service staff is wonderful, kind, and helpful UNTIL I dared to question their analysis of my cars issue. They stated that the fix would be $2,900. My mechanic fixed the problem for $240. Service staff cops an attitude when I dared to ask questions. It's my second horrible experience with this dealership. Customer service SHOULD include the right to ask questions, and differ in opinion. Staff turned icy and rude when I did so. More

Part of the work was done plus an extra service performed. One of the requests was to remove a CD stuck in the player. When we first bought this car new, a CD got stuck and the dealer in Chandler told us that One of the requests was to remove a CD stuck in the player. When we first bought this car new, a CD got stuck and the dealer in Chandler told us that we should never use a copy of a CD. Well, we never did but somehow a new one got stuck and was part of the request for service on this trip to remove the CD. We were told that it would entail removal of the entire front unit at a cost of around $800. I came home and used a nail file and it popped out on its own. Shame on the dealership telling a tale like that when they could have easily prodded the thing and have it taken out. I bought my last Lexus at Superstition Springs because of this kind of lack of service. Sorry to say, they are not much better so perhaps when our second Lexus needs replacing, we will look at another manufacturer. More