Lexus of Cerritos - Service Center

AMAZING CUSTOMER SERVICE at the service department. AMAZING CUSTOMER SERVICE at the service department. Sarah is a wonderful service advisor, and I am so fortunate every single time that I am assigned AMAZING CUSTOMER SERVICE at the service department. Sarah is a wonderful service advisor, and I am so fortunate every single time that I am assigned to her. Highly efficient and always places customers first. This service center is living proof! More

We've dealt with Dorothy Lunney for the past 6 years, bought two Lexus' from Cerritos because of the excellent service and quality. Now we are waiting for the new 2012-2013 ES's and plan the buy one w bought two Lexus' from Cerritos because of the excellent service and quality. Now we are waiting for the new 2012-2013 ES's and plan the buy one when they come out. If it wasn't for such excellent service and care, we would probably buy a different car as our lease will be up very very soon. So please thank Dorothy for the last 6 years of quality service. Mike & Gayle Garrity More

Thanks for the Excellent Customer Service. You honesty, customer service, and customer care is one of the reasons I continue to come back to Lexus of Cerritos. Thanks for the Outstanding work you do. You customer service, and customer care is one of the reasons I continue to come back to Lexus of Cerritos. Thanks for the Outstanding work you do. You are a great example of what all Leaders and Business Women should be. I proud to be your customer and to say that I have enjoyed doing continued business with you. More

Dorothy Lunney is just the "best" that there is when you take your car in for service at Lexus of Cerritos. Each customer is "special" and Dorothy lets you know it. There is no "no" in her vocabul when you take your car in for service at Lexus of Cerritos. Each customer is "special" and Dorothy lets you know it. There is no "no" in her vocabulary and she takes care of all your needs. This lady is truly outstanding. She remembers everything that you need done to your car and gets it done and always goes that extra mile. I have never been treated like this at a car dealer before. I have been going to Lexus of Cerritos ever since I bought my car 5-1/2 years ago. The whole experience at Lexus of Cerritos is great! More

Every time I take my car in to be serviced I am always very satisfied with the work done. Jaime Lee is a pleasure to work with and always gives good advice. I wouldn't take my car anywhere else to be serv very satisfied with the work done. Jaime Lee is a pleasure to work with and always gives good advice. I wouldn't take my car anywhere else to be serviced. More

Dorothy Lunney is simply the Best Customer Service Rep I have ever experienced in my my auto dealer relationships over many decades! It's not the norm that you would think of Service/Customer experience at have ever experienced in my my auto dealer relationships over many decades! It's not the norm that you would think of Service/Customer experience at a primary driver of the dealer you do business with, well in this case Dorothy is and has been that vital to my long term relationship with Lexus of Cerritos! She and Desmond Thompson and the Class of my Lexus World and Experience!!! I picked my car up today and had another excellent service experience! Joseph D. Johnson More

After the sale, Service is the most important part of a dealership. This dealership has Dorothy Lunny at the helm as a Service Advisor helping make this dealerships service department second to none in so dealership. This dealership has Dorothy Lunny at the helm as a Service Advisor helping make this dealerships service department second to none in southern California. Dorothy is a friendly very competent service advisor that greets her customers "guests" as friends helping them along the path to having whatever needs to be done in the shortest amount of time while keeping one informed when road blocks occur. Having purchased three Lexus vehicles at Lexus of Cerritos, I have used other service advisors but no one stands out more than Dorothy. Dorothy is my service advisor of choice. More

Service adviser, Jaime Lee was helpful and knowledgeable in the GS350 Lexus. He addressed all my concerns at drop off and upon returning to pick up my car. The service at this dealership is extraordinary, f in the GS350 Lexus. He addressed all my concerns at drop off and upon returning to pick up my car. The service at this dealership is extraordinary, from the porters to the service advisers. The wait time for service is on point, if they tell you your car will be ready at a certain time, its ready, washed and all. Honestly, I have a Lexus Dealership 5 minutes from my house, but because of the service and care, I drive the extra 20 minutes to Lexus Cerritos to have my car serviced by courteous professionals. I highly recommend this Dealership. More

Unbelievably great service from Jaime Lee. He makes you feel like part of his family... I brought my car in the AM and he called me during the day with Updates?! Had a shuttle pick me up. And the repairs w feel like part of his family... I brought my car in the AM and he called me during the day with Updates?! Had a shuttle pick me up. And the repairs were completed right as Jaime promised! This is unheard of at the "other" Lexus dealerships I've been to. Highly recommend Jaime Lee for your next service appointment! Jaime Lee, you my friend are a true asset to Lexus of Cerritos! Cheers More

Jamie Lee is a tremendous service ambassador for Lexus of Cerritos. He and his staff greeted me by name and were completely prepared for my scheduled appointment. He had answers to my questions, helped me Cerritos. He and his staff greeted me by name and were completely prepared for my scheduled appointment. He had answers to my questions, helped me with an inquiry with the parts department, and told me would call me when the service work was completed. The job got done well before I anticipated and Jamie called me - just like he promised. He is definitely one of the key reasons why I keep coming back to Lexus of Cerritos. More