Lexus of Cerritos - Service Center

Jamie Lee has always provided excellent professional service to me when I needed his advice and recommendations. He was always prompt, as in this case, in completing the forms necessary for the service service to me when I needed his advice and recommendations. He was always prompt, as in this case, in completing the forms necessary for the service. He has a very friendly disposition and always greets me with a smile. The service was done as charted in very reasonable time. More

Dorothy went out of her way to solve my service issues and to make sure that I had an excellent customer service expierience at Lexus of Cerritos. and to make sure that I had an excellent customer service expierience at Lexus of Cerritos. More

I would first like to start by saying that Mr Lee is an excellent service advisor, who went beyond his role on my last vist. I came into the dealer to have a headlight bulb replaced on my LS460 as it was b excellent service advisor, who went beyond his role on my last vist. I came into the dealer to have a headlight bulb replaced on my LS460 as it was burned out. I was going to pay for this work. Mr Lee took the time to research my car's history and informed me that the light was under warranty and would cost nothing to replace. Prior to coming to the dealer, I had spoken to another serivce tech who told me the cost of the repair without looking up my cars history. Mr Lee's attention to help me did not stop when my car was returned to me. He was instrumental in assisting me with the return of a headlight bulb, back to your parts department that I had purchase to be used in the repair of my car. I would sincerly like to thank Mr Lee for his excellent service and attention to detail, as he is the very reason I would return for future service to your dealership. I would not hesitate on recommending your dealer to others for service, if all your advisors were as thorough as him. Sincerly Mr Porfy Navarro More

Dorothy has always shown professionalism in her dealing with me as a customer. I am always happy to come to Lexus of Cerritos for servicing. Dorothy always greets me with a smile and always listens to with me as a customer. I am always happy to come to Lexus of Cerritos for servicing. Dorothy always greets me with a smile and always listens to my needs and is very helpful. I am very happy to be part of the Lexus family! More

She is a great customer service representative. Always friendly and prompt to assist you. She is Great. I am recommend her as the best customer service representative. Thank you Dorothy. friendly and prompt to assist you. She is Great. I am recommend her as the best customer service representative. Thank you Dorothy. More

I love, love Dorothy she is the best . I couldn't ask for a better representative than Dorothy .... she is a very nice, I would recommend anyone to work with Dorothy a better representative than Dorothy .... she is a very nice, I would recommend anyone to work with Dorothy More

Dorothy went above and beyond with excellent service when my car had a flat on the fwy by making sure I had a loaner car and that all service on my vehicle was above standard conditions . I was well accommod my car had a flat on the fwy by making sure I had a loaner car and that all service on my vehicle was above standard conditions . I was well accommodated for and not inconvenienced at all while my car was being serviced Thank you so much for the excellent service More

Always friendly, courteous and accomadating. Comfotable environment and provides refreshments for the customers. Fast and efficient service is always provided and special attention always given. environment and provides refreshments for the customers. Fast and efficient service is always provided and special attention always given. More

Jamie is an outstanding consultant. Jamie made sure all bases was covered. He took great care of me. I would recommend Lexus of Cerritos to all. bases was covered. He took great care of me. I would recommend Lexus of Cerritos to all. More

Dorothy Lunney is the best representative i ever known. She is always caring , friendly and make me feel so comfortable with every advise and service for my is 250 lexus. I am so lucky to have Dorothy Lu She is always caring , friendly and make me feel so comfortable with every advise and service for my is 250 lexus. I am so lucky to have Dorothy Lunney as my consultant. More