Lexus of Cerritos - Service Center

Patrick Terharr, general manager may be a new GM to this dealership but not new to this business. He exemplifies excellent customer service. My feedback is important to him. He is genuine and sincere. He tr dealership but not new to this business. He exemplifies excellent customer service. My feedback is important to him. He is genuine and sincere. He truly wants to give you a positive experience when visiting for service or sales. I also heard many wonderful comments from his staff that he is a great boss. This is why Mr Terharr deserves to be recognized today. Thanks to Lexus of Cerritos for taking care of me and my family everytime we bring our cars in and for giving us personalized care all the time. More

Dorothy is wonderful! She makes sure that I am completely satisfied everytime I come. Her customer service skills are superb and I never feel like I was shortchanged in any way when I leave. She goes above a satisfied everytime I come. Her customer service skills are superb and I never feel like I was shortchanged in any way when I leave. She goes above and beyond to make sure I keep a smile on my face and she is one of the reasons why I am loyal to Lexus of Cerritos! More

Lexus of cerritos has always provided excellent service and the one thing I love most about this dealership is its fairness and honesty. Jamie was especially helpful in my last visit providing great custo and the one thing I love most about this dealership is its fairness and honesty. Jamie was especially helpful in my last visit providing great customer service. More

Dorothy is an amazing part of your team.. She made my first service Experiance pleasant and easy! I couldn't be happier to own a Lexus because of people like Dorothy ... Thank you! first service Experiance pleasant and easy! I couldn't be happier to own a Lexus because of people like Dorothy ... Thank you! More

More than I could have asked for. No high pressure More than I could have asked for. No high pressure sales, performed the work needed. Took very good care of my car. Dorthy was exceptional. More than I could have asked for. No high pressure sales, performed the work needed. Took very good care of my car. Dorthy was exceptional. More

Dorothy Lunney has provided me with the best service that ever experienced with a car dealership service department. She is professional,knowledgeable, patient, and kind. ever experienced with a car dealership service department. She is professional,knowledgeable, patient, and kind. More

Dorothy always has a way to give you a warm welcome! She will go out of her way to make you feel comfortable and give you a good experience. I have recommended this place to others since I always receive go will go out of her way to make you feel comfortable and give you a good experience. I have recommended this place to others since I always receive good service. I only go to Dorothy because she takes care of my baby for me! Go Dorothy! More

The service today was great!!! They completed the recall work, shuttled me to the store, washed my car, and filled the car with gas!!! Everyone was helpful and kind!! One cannot ask for anymore than that! work, shuttled me to the store, washed my car, and filled the car with gas!!! Everyone was helpful and kind!! One cannot ask for anymore than that! I love my Lexus!!! More

Debbie Cambonga went above and beyond the call of duty to assist me. Upon discovery that the navaigation system in my 2007 IS 250 went bad and I was just out of warranty (and after providing a solid alterna assist me. Upon discovery that the navaigation system in my 2007 IS 250 went bad and I was just out of warranty (and after providing a solid alternative for a possible fix that she graciously shared and wasn't under obligation to attempt, which ended up not working), she contacted corporate to garner approval for Lexus to absorb the cost of parts if I paid for labor. This literally took a $2,700 repair to $250. She also assisted me with multiple other minor repair issues (and facilitaed the process in the MOST cost-effective fashion possible). Thank you Debbie for providing outstanding customer service and support. Thank you Lexus for retaining a great employee who clearly works hard to represent your brand well! More

Every time I come in I feel like family. The Lexus family is so tight net and close. Thanx to Dorothy and the Cerritos team for always taking care of the "Family" there isn't a better dealership to go to. Lo is so tight net and close. Thanx to Dorothy and the Cerritos team for always taking care of the "Family" there isn't a better dealership to go to. Love this place! More