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Lexus of Cerritos - Service Center

Cerritos, CA

4.8
870 Reviews

870 Reviews of Lexus of Cerritos - Service Center

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April 17, 2025

Service person knowledgeable and helpful. I had appointment. Lara was on time. Stayed on top of techs to keep me updated on time More

by Thehappyhills2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lara
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April 17, 2025

This dealership is always excellent. Very friendly staff, organized, and very accommodating. I worked with Sharon at the service center, and he was terrific! Will definitely schedule my More

by ChristinaRN23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sharon Mathew
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April 01, 2025

Help in front office Lara really tried to help me for ordering a side mirror for my car. I am a widow and was at a loss what to do. She tried to get me a better price, expensive as parts and labor are sh More

by lansnes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lara and others in front when you pull up. Several people don't know their names. Having problems also controlling the "pad" remote and actually i despise it but every time i have asked for help over the years someone out in service where you people check
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Apr 05, 2025 -

Lexus of Cerritos responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!

March 10, 2025

They do Great service and very friendly with their customers. They work quick and efficient. More

by timothykniazeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anais Soto
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Mar 14, 2025 -

Lexus of Cerritos responded

Hi, it is great to read such wonderful comments about your recent experience with us! Feel free to stop by if you ever need any more help.

March 09, 2025

Helped right away in and out fast. Car was back to me a day faster then I was told More

by Manu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Maldonado
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Mar 11, 2025 -

Lexus of Cerritos responded

Hello Manu, we appreciate you taking the time to leave us this feedback. If you ever need help, just give us a call. Happy motoring!

February 16, 2025

Richard Garcia was very helpful and good at communicating with me. I highly recommend Richard and Lexus of Cerritos More

by Ad Yi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Garcia
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Feb 18, 2025 -

Lexus of Cerritos responded

Hi, we are pleased to hear you had such a positive experience with us! We appreciate your recommendation of Lexus of Cerritos and we hope to be of service again in the future.

February 16, 2025

My window tint on my brand new IS was taken care of by Anais. She explained everything very well and clarified any confusions I had. More

by Matt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anais
Report | Print
Feb 18, 2025 -

Lexus of Cerritos responded

We are pleased to hear you had such a positive experience with us, Matt! Don't hesitate to call us if you ever need anything. Be safe on the road!

February 11, 2025

Mrs. Peniasian was very helpful and professional during our service visit to Lexus in Cerritos. More

by E.Hammond
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hanna Peniasian
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Feb 14, 2025 -

Lexus of Cerritos responded

Thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.

February 08, 2025

Anais provided me with excellent service, explaining every detail of my car and informing me about the service time, congratulations on your professionalism. More

by alex6v
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anais
Report | Print
Feb 12, 2025 -

Lexus of Cerritos responded

Hi, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

February 06, 2025

Aurora is the best ! She’s very helpful! I would not recommend Tony he is just horrible! He never responds or returns my call! Very frustrating More

by Franky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aurora
Report | Print
Feb 11, 2025 -

Lexus of Cerritos responded

Hi Franky, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

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