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Lexus of Cerritos - Service Center

Cerritos, CA

4.8
885 Reviews

885 Reviews of Lexus of Cerritos - Service Center

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May 30, 2025

Amanda is super helpful all the time. I only go to her. If she is not there I drive away and come back until she is! More

by Amanda Maldonado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda
Report | Print
May 26, 2025

Kaycee is very professional and made the process easy will definitely request her on my next service visit. More

by Pioneer_15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaycee
Report | Print
May 27, 2025 -

Lexus of Cerritos responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 24, 2025

Great customer service Amanda made sure all the services that my car needed was well explained More

by Jocelynpilona
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda
Report | Print
May 27, 2025 -

Lexus of Cerritos responded

Hi, we are very happy to have provided you with such a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!

May 24, 2025

Elias had stellar customer service, a great attitude, very informative. Clean environment, overall satisfied with the service More

by Lydia562
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elias
Report | Print
May 27, 2025 -

Lexus of Cerritos responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

May 22, 2025

ALL THE PEOPLE IN SERVICE DEPTS. GREAT. ONLY ONE THING. NO ONE KNOW WHEN I WILL NEW UPDAT PROGRAM I BEEN WAITING FOR 2 TO 3 MONTH STILL NOTHING.... More

by steveyihvac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I DO NOT REMEMBER
Report | Print
May 24, 2025 -

Lexus of Cerritos responded

Hello, thank you for taking the time to leave us feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (562) 263-7857 when you have a chance. Thank you, and we look forward to hearing from you.

May 09, 2025

Excelente servicio Bryan Blackwood me atendió en mi idioma muy amable y muy atento durante la entrevista More

by cedeza48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Blackwood
Report | Print
May 12, 2025 -

Lexus of Cerritos responded

Gracias por tomarse el tiempo para compartir sus comentarios con nosotros. No dude en llamarnos si necesita algo. ¡Cuide su seguridad al volante!

May 08, 2025

I have always received wonderful customer service in all departments. I will continue to use this dealership for all my auto needs. More

by virgmom34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eli Sanchez
Report | Print
May 10, 2025 -

Lexus of Cerritos responded

Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

May 05, 2025

Anais is the best. She gets me in and out quickly and it's always a pleasant experience. Her customer service is top-tier. More

by ycoria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anais Soto
Report | Print
May 09, 2025 -

Lexus of Cerritos responded

Hello, we're happy you found our staff to be so supportive during your experience here at Lexus of Cerritos. Don't hesitate to call us if you ever need anything. Be safe on the road!

May 03, 2025

The service was really great and the people were very welcoming. My vehicle came back in great shape. More

by Yahira
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anais
Report | Print
May 06, 2025 -

Lexus of Cerritos responded

Hello Yahira, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

May 02, 2025

Came in for routine maintenance. Staff was unwelcoming when I arrived, and when I finally left, I felt the same negative energy. When my car was ready I was made to wait an addition More

by Phoenix
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ernesto Turcios
Report | Print
May 05, 2025 -

Lexus of Cerritos responded

Hi Phoenix, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (562) 263-7857 to discuss what we can do to help.

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