Lexus of Cerritos

I got the best service representative, very professional and helpful. My car fixed with the day they promised and helpful. My car fixed with the day they promised More

Since 2017, which I bought my beautiful car, I have been super happy and satisfied. super happy and satisfied. More

I contacted them regarding the 2011 Lotus Evora and they never even bothered to respond to my inquiry. If I could have given them zero stars I would. never even bothered to respond to my inquiry. If I could have given them zero stars I would. More

Adviser Rosel Samala was very accommodating and helpful when I came in without an appointment. He was very understanding of my situation. He explained everything thar had to done. Upon picking up the car h when I came in without an appointment. He was very understanding of my situation. He explained everything thar had to done. Upon picking up the car he gave me some recommendations on what needs to be done with the car. He was not pushy at all More

Went in 10/17/21 at 2:30pm for taking a look at 22 GX460. No adjustments on pricing, totally understand given current market. However, when I told sales that I’m doing our own financing through my bank, the No adjustments on pricing, totally understand given current market. However, when I told sales that I’m doing our own financing through my bank, they said they still need to run my credit. Does not make any sense. Why would they need to run my credit when I’m bringing a certified check from my bank? I called Lexus Financial Services at the dealership and confirmed I would not need to complete a Lexus financial credit app. When I refused to comply with providing a credit app, The sales associate called over sales manager Walid Sarsak. I asked him which forms of payment do you accept? He answered “Cash or cashiers check.” I informed him that im doing my own financing with my bank, so if my bank issues a cashiers check, is that fine? He says no because it’s an option contract. He kept on playing game of circles that made the conversation go nowhere. Normally, dealers don’t need to run credit when a buyer has its own certified check from their own bank. He explained that credit check is needed when receiving a certified check because dealer needs to release title when my loan is paid off. Not true, the lender is the title holder until loan is paid off, not the dealer. I left after that I could not hold a conversation with him, and ruined this entire Lexus purchasing experience. This was by far the worst Lexus Dealership experience I ever had after my 3rd Lexus purchase. I will never come back to this dealership again and will certainly not recommend anyone. I informed Mr. Sarsak that I called HQ and shared horrible experience Lexus of Cerritos provided to its customers. More

A manager there was extremely rude Only two good people Johnny and Luis in sales Johnny and Luis in sales More

Thankful personnel (Luis) took the time in showing and having patience with myself when it was understood I was merely looking. I actually bought that day due to the courtesy of all employees. I did NOT g having patience with myself when it was understood I was merely looking. I actually bought that day due to the courtesy of all employees. I did NOT get my Veteran’s Discount however it was worked out that I was giving about $600.00 through pleading and showing I am a Vietnam combat veteran disabled. It was because I could not be financed, therefore paided in CASH due to not qualifying. I was told I must finance to receive Veteran’s discount in which I couldn’t qualify. I left you my DD-214 anyway! I would not mind if you gave me the full Veteran’s discount in appreciation. Sincerely, Ernest Low U.S. Navy 1966-1974 More

Michael Chang Wu was exceptional and handled our service professionally. He went above and beyond. He made sure we knew what was happening and we weren’t there long. professionally. He went above and beyond. He made sure we knew what was happening and we weren’t there long. More

I have been coming here for the last 15 years. They are a polite patient and I trust him with my car. polite patient and I trust him with my car. More