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Lexus of Cerritos
Cerritos, CA
1,898 Reviews
Lexus of Cerritos is the best place for new Lexus vehicles and pre-owned cars in Orange County. Our expansive showroom features one of the largest inventories of new Lexus vehicles around, as well as having a large selection of pre-owned cars, trucks, and SUVs for sale. And if you can't find that perfect new or pre-owned Lexus, we'll buy your car, no purchase necessary! Check out our website today, then visit our showroom in Cerritos, just across from the Los Cerritos Center.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,898 reviews
February 22, 2022
As a serious buyer, I was prepared to purchase a cpo lexus. Now when spending 40-50k on a vehicle, I would expect the courtesy of being able to drive the vehicle longer than 10 minutes for the initial t lexus. Now when spending 40-50k on a vehicle, I would expect the courtesy of being able to drive the vehicle longer than 10 minutes for the initial test drive. The response for having a longer test drive was met by detailing the return policy which I found bizarre. I would rather drive the vehicle for another 15-20 minutes instead of going through the hassle of a "return". Not like buying a pair of sneakers. I asked the salesperson to speak with her manager to extend this "courtesy", which was declined. I have taken my search to other local Lexus dealers. It's a shame since I live nearby and would have used them for my service needs for quite some time. I have never been in a position when purchasing a vehicle where I was not able to have an adequate amount of time behind the when before proceeding with the purchase. Zero stars. More
by tf
Employees Worked With
Hannah F.
January 26, 2022
This is in reference to AutoNation Lexus of Cerritos, CA. I have been trying to CASH purchase a used vehicle since 12-14-21. The dealership has lost TWO different $20,000 checks sent thru FedEx. I found this I have been trying to CASH purchase a used vehicle since 12-14-21. The dealership has lost TWO different $20,000 checks sent thru FedEx. I found this out yesterday that they have ALL of their FedEx deliveries including financials received by a PARTS MANAGER, then distributed to the proper person. They don't see any possible problems with having ALL deliveries received by a PARTS MANAGER!!! I have been dealing with Gen Mgr Brian Walker who was supposed to watch for the second check's delivery so that it would NOT get lost and the check still got lost again. I can see why this company is NOT BBB accredited! Now, I've been handed off to a Jason Hiraiwa in the Finance Dept. I've left voice messages for Jason twice with NO response from him. This dealership has some serious problems and it proves that even MORONS can find jobs! I'm NOT leaving any star rating because they deserve less than one star!!! More
by Smileycfm1
Employees Worked With
Damian Lopez, Brian Walker
January 07, 2022
Yessinia (spell.?) was very helpful and professional. Joan Varvara was dry and kind of rude. He could be a little more nicer and a little smile would be good for him and for the buyer. Joan Varvara was dry and kind of rude. He could be a little more nicer and a little smile would be good for him and for the buyer. More
by MA
Employees Worked With
Yesenia Rodriguez
January 07, 2022
They care about their customers and once we got connected with service writer Dorothy Looney we were treated like family and kept in touch with what was happening with service writer Dorothy Looney we were treated like family and kept in touch with what was happening More
by genealogygail
Employees Worked With
Dorothy Looney
December 27, 2021
took my Lexus Rx350 in for first service maintenance. Waited in the lobby for it to be finished. Cindy Noun was the Service Advisor. So far, the maintenance was done well and my car came back washed & Waited in the lobby for it to be finished. Cindy Noun was the Service Advisor. So far, the maintenance was done well and my car came back washed & ready for the road. The only thing that bothered me is my settings for lights was turned off &I did not realize it until I was driving in the dark with no lights. My dash board had no lights as well and settings were changed. I had to park to fix everything before I could get back on the road. More
by suzannehaas
Employees Worked With
Cindy Noun
