Lexus of Cerritos

good service but had to wait quite long. Hope the waiting time gets reduced in the future Hope the waiting time gets reduced in the future More

Every body are so nice and friendly, after I picked up my car it was nice and clean. I love it. Thank you so much. car it was nice and clean. I love it. Thank you so much. More

I called and ask the salesman to tell which of two used LX570’s was cleaner. He never called me back. LX570’s was cleaner. He never called me back. More

Was at lobby for 5 hours for a simple oil change nothing else. .won't ever be back here . else. .won't ever be back here . More

Service adviser was great in helping me with my car issue Great service dealer found issue fast very helpful Great service dealer found issue fast very helpful More

I made an appointment at 9:15 a. m on 4/16/22 to have my tires check at Cerritos Lexus. I was told the guy that would be helping me was named Daniel. I explained to Daniel I had just m on 4/16/22 to have my tires check at Cerritos Lexus. I was told the guy that would be helping me was named Daniel. I explained to Daniel I had just purchased the tires a couple of months ago and I thought I had a warranty. Daniel took a few minutes looking at the tires and found nails in two of them. He then tells me they are not covered under the warranty and that I “must have drove through a construction site”. He said it would be about $600 to replace the two tires. I told Daniel I would shop around for tires and he said I should check back with them because they price match. I spent the next two hours driving around to get the tire replaced only to have to return to the dealer because I did not have the tire lock. I decide to question Daniel about his suggestion of replacing the tires, since the other tire shop said I could patch the tires. The service area workers knew immediately I was returning from earlier in the morning and told me to see the same adviser. When Daniel notice I returned he immediately left for lunch, so I spoke with the service manager. Sonia, the service manager reviewed my account and told me my tires are under warranty. She immediately took my car in for repair. I appreciate how she handle the situation but I still have an issue. I’m a single woman that brings my car to Lexus because I trusted I would get honest advice on maintaining my car. I no longer feel like Lexus of Cerritos can be trusted. If it wasn’t for my need to return for a tire lock, I would have paid another shop to repair the tires or paid Lexus for new tires that was covered by warranty. I feel like Daniel tried to take advantage of me. He was more than willing to charge me for new tires. More

Had an 815 am oil change appointment, 3. 5 hours later I’m still here? Should have just clocked in , to get paid since I’m here for an extended amount of time. Wake up Cerritos LEXUS you are 5 hours later I’m still here? Should have just clocked in , to get paid since I’m here for an extended amount of time. Wake up Cerritos LEXUS you are losing customers out the back door. There is no since of urgency with such a simple routine. More

I tried buying a new car from them, using their Internet sales, but they never provided any invoice. They said the prices are subjective. Went to another Lexus dealer and purchased my IS. Currently looking sales, but they never provided any invoice. They said the prices are subjective. Went to another Lexus dealer and purchased my IS. Currently looking for another Lexus and again they don't want to provide any invoice. I would shop at the dealership with the see through class in their service center. More

Poor customer service. They had us waiting for much longer than indicated. When we brought it to their attention, they dismissed our concerns and blamed us for choosing to They had us waiting for much longer than indicated. When we brought it to their attention, they dismissed our concerns and blamed us for choosing to bring the car on a Monday when they are most busy. The manager also did no validate our concerns. They have very poor communication skills, they acted indifferent and when we got there early before the appointment time, they did not even acknowledge us and instead made us wait in the car and didn’t come out to get us until 40 minutes later. More

From start to finish, this dealer makes service SO easy, no matter what your car's issue is. no matter what your car's issue is. More