Lexus of Cerritos

I had great help from Fabian through the while processes and Brian was a huge help in the parts department super nice and friendly. I recommend this location. and Brian was a huge help in the parts department super nice and friendly. I recommend this location. More

Paul Kim (sales) and Daniela (finance) were extremely professional. Paul was such a down to earth person and easy to talk to. Daniela had a lot of charisma. Both, Paul and Daniela, were so prompt and ef professional. Paul was such a down to earth person and easy to talk to. Daniela had a lot of charisma. Both, Paul and Daniela, were so prompt and efficient. I loved how stressfree everything was. Highly recommend Paul when you're buying your next car. More

Terrible terrible dealership. Dishonest, damaged my brand new GX550 and have ghosted me. Do not do business with these people. AVOID at ALL COSTS!. I’m just fed up with this d Dishonest, damaged my brand new GX550 and have ghosted me. Do not do business with these people. AVOID at ALL COSTS!. I’m just fed up with this dealership. 1) Whole buying experience with sales team for my GX 550 was unprofessional and sleazy. Forced add ons that were well above market value. They even pulled a sleazy sales tactic during negotiations by telling me there was another bidder for the car I wanted and to choke up $8k over if I still want it. I called their bluff and they made up a dumb excuse. Do not work with Siddartha or Elaine. Strike 1. 2) When my car was delivered I asked them to not drill any holes on the bumper for license plate. They assured me brackets would be installed on the grill. I asked at least 5 times prior to pickup (10 days to prep car). When I get the car they obliterated the bumper with 4 holes drilled. I did not find out until a month out while installing new plates. They lied to me and have nothing to rectify the situation or compensate for damaging my vehicle when I explicitly told them not to. No sense of accountability or professionalism from the top down. Strike 2. 3) Day of pickup, the entire sales team was bantering about partying the night before and throwing out F bombs with no regard for the customer. They can do whatever they want on their own time but I expect much more class from a Lexus dealership. Communication throughout was more or less the same. Very sleazy, nonchalant, unprofessional. Strike 3 4) Day of pickup, they didn’t complete putting on the door protection film I paid $1200 for. Of course the market price is $100 but this is part of the sleaziness. The problem is it wasn’t installed the day I picked it up, so I asked to reduce the car price by $1200 since I don’t want it anyway. They insisted it was required and I had to come back on my own time to get it installed. I live 40 miles away! Why should I have to pay with my time to come and do something that they didn’t deliver. Any other retailer would refund but they would not. At this point I was tired of fighting. Again, sleazy and unprofessional and just out right bad customer service. strike 4. The only bright side is Marlon from finance and the service department. Good experience with them. sales is the problem and GM hasn’t responded to my email. I will have to report to corporate. This is not what anyone should expect from any dealership, let alone a Lexus dealership. Keep in mind, I’m no spring chicken. This is the 7th car I’ve brought or leased, 2 others being from Toyota/Lexus and this is BY FAR the worst experience I’ve encountered. Bring your business elsewhere! More

Paul Kim was Amazing! ! I will always be working with him!! Thank Lexus of Cerritos ! I will always be working with him!! Thank Lexus of Cerritos More

I was really impressed with my recent buying experience at Lexus of Cerritos. In general, most people consider the car buying experience to be quite intimidating and a hassle (myself included), but from th at Lexus of Cerritos. In general, most people consider the car buying experience to be quite intimidating and a hassle (myself included), but from the moment I reached out to inquire about a 2025 NX 450h+, Elaine Sanchez and Eddie Chun were quick to respond, and were willing to accommodate my requests via email. I really appreciated Elaine’s no-nonsense approach, and her willingness to get the deal done. I can honestly say this was one of the quickest car buying experiences I’ve been through. Once the deal was made and we came in to pick up the NX 450h+, Eddie Chun was there to continue with this next level customer experience. He and Elaine welcomed us and that’s when Eddie took us to see our new car. He was so friendly and sincere, it really shows how much he enjoys his career. He was excited to show us the car and he gladly went over all the features before, during and after the test drive. He was able to answer all our questions, and then some; all with a smile. He also gave helpful tips, which I appreciated. He finalized our paperwork quickly and was able to keep us informed on what to expect next, which I also appreciated. Eddie then introduced us to Austin Grande, and he handled the final steps with financing. He too was welcoming and was able to streamline the process, out of respect for our time and his. I can go on and on, but just to conclude, we had a wonderful experience at Lexus of Cerritos, and because of Elaine, Eddie and Austin, we will refer friends and family, so they can also experience what we did, next time they purchase a new car. Thanks again to everyone at Lexus of Cerritos!! More

Fast customer service and very cooperative! Kept clean and nice. Made me feel so welcomed. Kept clean and nice. Made me feel so welcomed. More

Everyone was very helpful during my visit. I worked with Hanna in Service who was very nice & personable. I worked with Hanna in Service who was very nice & personable. More

Brian Castolo in the parts department was especially friendly and helpful. He correctly identified which part we needed and had it available. We appreciated your help and friendliness. Lexus of Cerritos friendly and helpful. He correctly identified which part we needed and had it available. We appreciated your help and friendliness. Lexus of Cerritos is very fortunate to have you as an employee! More

Thank you Lexus for taking care of your customers. My service advisor Lara Nielson always provides great customer service. My service advisor Lara Nielson always provides great customer service. More

Aurora was very kind, and patient! Extremely knowledgeable and a joy to work with! Definitely recommend Extremely knowledgeable and a joy to work with! Definitely recommend More