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Lexus of Cerritos

Cerritos, CA

Overview
Reviews
Vehicles
4.8
1,820 Reviews
Lexus of Cerritos is the best place for new Lexus vehicles and pre-owned cars in Orange County. Our expansive showroom features one of the largest inventories of new Lexus vehicles around, as well as having a large selection of pre-owned cars, trucks, and SUVs for sale. And if you can't find that perfect new or pre-owned Lexus, we'll buy your car, no purchase necessary! Check out our website today, then visit our showroom in Cerritos, just across from the Los Cerritos Center.
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18800 Studebaker Rd

Cerritos, CA

90703

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Showing 1,820 reviews

May 01, 2023

I was disappointed with my first car maintenance service (5k miles) It took 3 hours to wait and I was promised a car wash, but was delivered unwashed. More

by Stacy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Linda and Pete
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May 04, 2023 -

Lexus of Cerritos responded

Hi, thank you, Stacy, for reaching out to us. Your opinion plays an integral part in our customer service. Please call our General Manager at (562) 263-7857 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

May 01, 2023

Everyone was extremely helpful and kind. I enjoyed working with the team and finding what I was searching for. More

by William Chen
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jimmy, Janet
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May 05, 2023 -

Lexus of Cerritos responded

We are pleased to hear you had such a positive experience with us, William! Don't hesitate to call us if you ever need anything. Be safe on the road!

April 30, 2023

Absolutely enjoyed my shopping experience at Lexus of Cerritos. The purchasing process was quick and painless. They weren’t pushy, no hidden fees the price on the vehicle is the price I paid + taxes obvi More

by Favian
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christopher Hung
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May 04, 2023 -

Lexus of Cerritos responded

Hi Favian, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of Lexus of Cerritos and we hope to be of service again in the future.

April 30, 2023

I have been using Lexus of Cerritos for many years. The service is always good and the facility is clean and a pleasant place to wait. Alex Cruz was my advisor this time and he was great! More

by jsbhitek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Cruz
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May 04, 2023 -

Lexus of Cerritos responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

April 29, 2023

Still waiting for response on replacement wipers as they were shredded at time of purchase of used Acura and I got caught in a heavy rainstorm on way home. The assistant promised they would be ordered, and More

by Cherie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Pulido and his assistant Andrea
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May 03, 2023 -

Lexus of Cerritos responded

Hi Cherie, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

April 29, 2023

The staff is very knowledgeable ,the process was smooth and straight to the point. No headaches!! More

by Mer2345
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrea Morales
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May 03, 2023 -

Lexus of Cerritos responded

Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!

April 28, 2023

Professional saleman very helpful Answer questions from customers Thanks to Sonny for helping to pick up the right car for my family More

by tony_tran1962
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Sonny
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May 01, 2023 -

Lexus of Cerritos responded

Hi. We're so happy we were able to help you out! We always strive to provide personable and excellent customer service. Thank you again for the review!

May 01, 2023 -

tony_tran1962 responded

Thank you again for for professional work

April 28, 2023

Excellent service, friendly, professional and competent staff. Definitely have my car serviced here if and when needed. More

by m.gen11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard and Sonia
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May 01, 2023 -

Lexus of Cerritos responded

Hello, We appreciate your positive review of your recent experience with us. If you need more help, our team is available to talk -- safe travels!

April 27, 2023

The customer service was excellent, This dealership is well organized and they deliver good service At Lexus of Cerritos, The service personal also does a terrific job helping a person with there needs. More

by Anthony
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amanda Maldonado
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May 01, 2023 -

Lexus of Cerritos responded

Hello, We are pleased to hear you had such a positive experience with us, Anthony! If you ever need help, just give us a call. Happy motoring!

April 26, 2023

Great service cerritos lexus always go above and beyond. Great costumer service. Thanks Cerritos Lexus More

by Mach1672
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cruz
Report | Print
May 01, 2023 -

Lexus of Cerritos responded

Hi, we're so glad that we were able to go above and beyond your expectations! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

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