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Lexus of Cerritos

Cerritos, CA

Overview
Reviews
Vehicles
4.8
1,820 Reviews
Lexus of Cerritos is the best place for new Lexus vehicles and pre-owned cars in Orange County. Our expansive showroom features one of the largest inventories of new Lexus vehicles around, as well as having a large selection of pre-owned cars, trucks, and SUVs for sale. And if you can't find that perfect new or pre-owned Lexus, we'll buy your car, no purchase necessary! Check out our website today, then visit our showroom in Cerritos, just across from the Los Cerritos Center.
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18800 Studebaker Rd

Cerritos, CA

90703

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Showing 1,820 reviews

May 06, 2023

everyone is friendly and explains with videos which makes easier to understand for service. good and clear words. More

by ydkimmy91
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
forgot the name
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May 09, 2023 -

Lexus of Cerritos responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

May 06, 2023

Great service and attention to detail. She was very helpful and courteous! She called us back asap More

by Yeyagu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda
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May 09, 2023 -

Lexus of Cerritos responded

Hi, we're happy you found our staff to be so supportive during your experience here at Lexus of Cerritos. Thank you so much for your feedback! We hope you have a great day!

May 05, 2023

The personal and general are very professional and helpful by answering any question regarding the car appointment and helping even if I made appointment on short notes, they make happen, for sure I w More

by Lucero7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda
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May 09, 2023 -

Lexus of Cerritos responded

Hi, we appreciate your positive review about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

May 05, 2023

Staff is very friendly and courteous. Explained everything what has to be done and am happy More

by ntlising
Recommend Dealer
Yes
Employees Worked With
Rosel Samala
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May 09, 2023 -

Lexus of Cerritos responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus of Cerritos! Don't hesitate to call us if you ever need anything. Be safe on the road!

May 05, 2023

Every step of the way they show great sense for customer service. From handing off the car to the call advising to come and pick it up. Easy! More

by Martha
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
josh
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May 09, 2023 -

Lexus of Cerritos responded

Hi Martha, we appreciate your positive review about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

May 05, 2023

What was supposed to be 1 day took 8 days. Not happy. I live 45 minutes away. More

by Ericnycreditinc
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Nice guy
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May 05, 2023 -

Ericnycreditinc responded

It was an effort to get a free loaner car especially since I just bought the car from them within the last 30 days and the reason for being there was because there was a problem with something in the trunk and I live 45 minutes away so it is an effort to bring the car in with no car to go home with. By the way, they had my car for free repair for 8 days. Can you imagine the cost of me renting a car. They finally gave me a loaner car.. thank you

May 09, 2023 -

Lexus of Cerritos responded

Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (562) 263-7857 to discuss what we can do to help.

May 04, 2023

Terrible experience! !!. Came in to have my KDSS/sway checked because of grease on the boots, instead my engine oil was changed. I already did my oil changed 4 days ago. A More

by S.T.
Recommend Dealer
No
Employees Worked With
Christine Romero
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May 07, 2023 -

Lexus of Cerritos responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (562) 263-7857. We hope to hear from you.

May 04, 2023

Cameron not only provided excellent service but he also educated me during my car service experience. He was nice, friendly and made sure I was taken care of during my wait. He will now be my #1 service re More

by Keila0088
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron
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May 07, 2023 -

Lexus of Cerritos responded

Hello, we're happy you found our staff to be so supportive during your experience here at Lexus of Cerritos. If you need more help, our team is available to talk -- safe travels!

May 02, 2023

I was so pleased with the service I received from Lexus Cerritos. I came in to trade in my lease and I must say Peter made our experience so easy. More

by BenitezCarina
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peter Yun
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May 05, 2023 -

Lexus of Cerritos responded

We are pleased to hear you had such a positive experience with us! Drive safe, and we'll see you on the road.

May 01, 2023

Everyone was helpful, especially Jordan who went above and beyond to find and give me what I was looking for. I’m very happy with my experience at Lexus of Cerritos. More

by alediaz213
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jordan
Report | Print
May 04, 2023 -

Lexus of Cerritos responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

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