Lexus of Cerritos

Everyone was super-friendly. I felt no pressure to purchase an automobile and Elaine Sanchez provided excellent customer service and follow-up. I felt no pressure to purchase an automobile and Elaine Sanchez provided excellent customer service and follow-up. More

The service was exceptional everyone was very friendly. I felt valued as a customer and it looked like the representatives wanted to be there. I felt valued as a customer and it looked like the representatives wanted to be there. More

Excellent service. As a positive feedback it would enhance the rating if customers don’t have to wait too long before the service advisor shows up at the vehicle As a positive feedback it would enhance the rating if customers don’t have to wait too long before the service advisor shows up at the vehicle More

We had the best, most seamless experience purchasing our new car from Marlon Manalo and associates. We were looking for a specific model, package, and color combination, and Marlon let us know that it would new car from Marlon Manalo and associates. We were looking for a specific model, package, and color combination, and Marlon let us know that it would be arriving at their dealership and efficiently went through the documents and process with us. The car ended up arriving earlier than expected, and Marlon was communicative throughout the entire process. We couldn’t be happier with the car, the dealership at Cerritos, and Marlon’s outstanding and kind service. More

I was surprisingly great full at the attention to detail this dealership placed on my vehicle on my service day. this dealership placed on my vehicle on my service day. More

Richard Neilson in service dept was efficient and knowledgeable. He kept me informed of my cars status and was very helpful. Kudos to Richard. knowledgeable. He kept me informed of my cars status and was very helpful. Kudos to Richard. More

Alex Cruz and and Director Jeff Chung took an annoying and unpleasant experience, and got things done. They replaced my missing wheel look, a fault vehicle part and matched tire pricing after another serv and unpleasant experience, and got things done. They replaced my missing wheel look, a fault vehicle part and matched tire pricing after another service advisor dropped the ball on a couple of those things. I have leased several vehicles from other dealers and always get them serviced at this dealer because I've found the customer service to be great. More

Christine was great in helping in getting my car issues addressed. She always kept me updated on the progress of the car, great service Betty addressed. She always kept me updated on the progress of the car, great service Betty More

My service advisor Dorothy was informative and took care of me. I did not have an appointment and drove in on a whim. I did not have any issues getting assistance from Dorothy or the valet. of me. I did not have an appointment and drove in on a whim. I did not have any issues getting assistance from Dorothy or the valet. More

I purchased several Lexus and by far Lexus of Cerritos is one of the best dealers out there. Excellent customer service!!! Dorothy you are the best at customer service one of the best dealers out there. Excellent customer service!!! Dorothy you are the best at customer service More