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Lexus of Cerritos

Cerritos, CA

Overview
Reviews
Vehicles
4.8
1,819 Reviews
Lexus of Cerritos is the best place for new Lexus vehicles and pre-owned cars in Orange County. Our expansive showroom features one of the largest inventories of new Lexus vehicles around, as well as having a large selection of pre-owned cars, trucks, and SUVs for sale. And if you can't find that perfect new or pre-owned Lexus, we'll buy your car, no purchase necessary! Check out our website today, then visit our showroom in Cerritos, just across from the Los Cerritos Center.
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18800 Studebaker Rd

Cerritos, CA

90703

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Showing 1,819 reviews

June 21, 2023

My service representative was Richard Neilson, who answered many questions with patience, professionalism, and verifications. He was the only service rep. who I felt was very transparent, honest and More

by Marion LS
Recommend Dealer
Yes
Employees Worked With
Richard Nielson
Report | Print
Jun 26, 2023 -

Lexus of Cerritos responded

Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

June 20, 2023

All persons treated well and prompt in their job, completing their worldly on time. I’d recommend to all. More

by Thomas H Lee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clameron Moffat
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Jun 23, 2023 -

Lexus of Cerritos responded

Hi Thomas, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

June 20, 2023

The service rep professional staff Pete Phavannak was just that - very professional, courteous, knowledgeable, and up front in helping me with servicing my vehicle. More

by Liem Whatley
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Pete Phavannak
Report | Print
Jun 23, 2023 -

Lexus of Cerritos responded

We are pleased to hear you had such a positive experience with us, Liem! Feel free to stop by if you ever need any more help.

June 19, 2023

Rosel Leo Samala Service Advisor went above and beyond. I was nervous because I did not know what was wrong. He made sure I was comfortable and explained everything with great knowledge. More

by mmacdoug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Linda and Rosel Leo Samala
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Jun 22, 2023 -

Lexus of Cerritos responded

Hi, we're so glad that we were able to go above and beyond your expectations! Drive safe, and we'll see you on the road.

June 19, 2023

Brought my car in for my maintenance asked for an item never received it. They never took care of my recall. I have been calling and asking to speak to a manager for over a week and no one has returned my More

by Kvitale1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Amanda
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Jun 22, 2023 -

Lexus of Cerritos responded

Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

June 17, 2023

Unfortunately, the experience was not what I expected. David Macias was not being honest with me, and that was a deal breaker for me. I left, and I was sadly disappointed by his conduct. I reached back ou More

by Shilethia VanHook
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
David Macias
Report | Print
Jun 20, 2023 -

Lexus of Cerritos responded

Hi Shilethia, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (562) 263-7857. We hope to hear from you.

June 17, 2023

I was very pleased from the first minute I stepped on the dealership lot to when I drove away with my new car. Everyone was professional, friendly and knowledgeable. More

by Olgah17
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Yesenia Rodríguez’s
Report | Print
Jun 20, 2023 -

Lexus of Cerritos responded

Hello, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!

June 16, 2023

I had an excellent experience, it was actually my first time taking my car to service there. I usually feel confused but the guys that were there answered my questions and made me feel comfortable. More

by Brenda Arias
Recommend Dealer
Yes
Employees Worked With
Rosel Leo Samala
Report | Print
Jun 20, 2023 -

Lexus of Cerritos responded

Hi Brenda, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

June 16, 2023

Good service, great communication, Financial good. Seller is friendly. I like coffee and chip:) I will recommend my friend More

by Phi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hùng Tr?n
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Jun 20, 2023 -

Lexus of Cerritos responded

Hi, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of Lexus of Cerritos and we hope to be of service again in the future.

June 15, 2023

Great service our advisor explained all our ex need it at this time. Was nice answering all my questions More

by Jose B.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christine Romero
Report | Print
Jun 19, 2023 -

Lexus of Cerritos responded

Jose, we're happy to hear you had such a positive experience with our team! Thank you, and have a fantastic day!

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