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Lexus of Cerritos

Cerritos, CA

Overview
Reviews
Vehicles
4.8
1,818 Reviews
Lexus of Cerritos is the best place for new Lexus vehicles and pre-owned cars in Orange County. Our expansive showroom features one of the largest inventories of new Lexus vehicles around, as well as having a large selection of pre-owned cars, trucks, and SUVs for sale. And if you can't find that perfect new or pre-owned Lexus, we'll buy your car, no purchase necessary! Check out our website today, then visit our showroom in Cerritos, just across from the Los Cerritos Center.
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18800 Studebaker Rd

Cerritos, CA

90703

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Showing 1,818 reviews

December 13, 2023

I was able to make an appointment by phone. Erik Ucelo has been my tech advisor For over a year. He answers my questions and explains terms and auto procedures with patience, politeness an More

by kamiyarachael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Ucelo and Brian (who is always genial)
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Dec 15, 2023 -

Lexus of Cerritos responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!

December 13, 2023

I purchased my Lexus and also get my services done here. Excellent sales and service staff. Very professional and knowledgeable. Highly recommended. AAA+++ P.S. If you are looking to purchase a vehicle More

by paulkim90
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Kim, Moon Kim
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Dec 15, 2023 -

Lexus of Cerritos responded

Hi, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of Lexus of Cerritos and we hope to be of service again in the future.

December 11, 2023

I felt Sheron was honest in providing quote for my car service. He was very communicative with all aspects. More

by Vega
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sheron
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Dec 13, 2023 -

Lexus of Cerritos responded

Hi, we're happy you found our staff to be so supportive during your experience here at Lexus of Cerritos. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 11, 2023

They were friendly and I could tell they were trying to help me get the job done. However, I felt tired because the financial signing process took so much time. More

by Jae s Hwang
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Linda HJ Jeon
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Dec 13, 2023 -

Lexus of Cerritos responded

Hi, we are delighted to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 11, 2023

Facility is Clean with good car display. Friendly staff and descent looking clothes, not intimating presentation More

by Allandizon
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Chris Hung
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Dec 13, 2023 -

Lexus of Cerritos responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus of Cerritos! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 09, 2023

Rosele and Eduardo were great thank you for your help hard work and dedication I will definitely return. More

by Anaperaza27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosele and Eduardo
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Dec 12, 2023 -

Lexus of Cerritos responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

December 08, 2023

Brought my vehicle to get serviced. Took 4 hours for an oil change. However, job was done. More

by HONEYJACKD6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dorothy Lunney
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Dec 12, 2023 -

Lexus of Cerritos responded

Hi, thank you for taking the time to leave us feedback. If you are willing, please call our General Manager at (562) 263-7857 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.

December 07, 2023

Everyone in the service dept was very professional and timely. Will come for service again for sure. More

by UPENPATEL949
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service mgr
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Dec 09, 2023 -

Lexus of Cerritos responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus of Cerritos! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 06, 2023

I’m very pleased with the way Rosel took care of my car, his professional knowledge about the diagnosis and required treatments that my car needed, and his friendly attitude. And the service was done within More

by Tiffany
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosel Samala
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Dec 08, 2023 -

Lexus of Cerritos responded

Hi Tiffany, we're happy you found our staff to be so supportive during your experience here at Lexus of Cerritos. Thanks for the recommendation, and have an amazing day!

December 04, 2023

The reservation system needs to be updated. Didn’t receive any kind of confirmation of my appointment. There is no way to go back in the system and look for your appointment. More

by Lilikeith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
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Dec 07, 2023 -

Lexus of Cerritos responded

Hi Lilikeith, we appreciate your honest feedback, as we are always looking for ways to improve. Thank you for leaving feedback. Please reach out to us at (562) 263-7857 so we may identify ways to improve your experience.

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