Lexus of Cerritos

Paolo was very nice and helpful as well as the young lady who did the business with me. who did the business with me. More

Had a great experience, they were able to meet our bugdet, and we got a beautiful new car! bugdet, and we got a beautiful new car! More

Excellent services. Especially Mr. Regie Daez spent more than 45 minutes to helpe us to solve very complicate camera installation problem. Regie treated my wife and I a Especially Mr. Regie Daez spent more than 45 minutes to helpe us to solve very complicate camera installation problem. Regie treated my wife and I as his very closed friends. I am impressed with Regie's service and dedication. Regie deserves a big reward.. More

I had an excellent experience working with Jersey Garcia and Daniela Arellano during my vehicle lease process. Jersey's professionalism and attentive sales approach made the entire process smooth and strai and Daniela Arellano during my vehicle lease process. Jersey's professionalism and attentive sales approach made the entire process smooth and straightforward. Daniela, as the finance manager, was equally impressive-her expertise and clear communication helped me understand all the financial details without any stress. Their combined customer service skills truly stood out, making me feel valued and supported every step of the way. I look forward to working with both of them on my next deal! More

Pual KIm and other staff had been amazing. Getting my car was fast and efficient. It was also a very straight forward process. Getting my car was fast and efficient. It was also a very straight forward process. More

I had such a a WONDERFUL experience at this dealership with salesman Majid. He put me in a car that was a perfect match for me. I've purchased new cars in the past and I must say this one was the best exp with salesman Majid. He put me in a car that was a perfect match for me. I've purchased new cars in the past and I must say this one was the best experience by far. The entire process was seamless. I was very excited drive my new car off the lot. I can honestly say Majid was just as excited and happy for me as I was for myself. Thank you again Majid and Lexus of Cerritos! More

I had the BEST experience ever at this dealership with Majid. I am 50+ years old and have bought many cars in my lifetime. This was by far the best experience I've ever had. Majid put me in a car that su Majid. I am 50+ years old and have bought many cars in my lifetime. This was by far the best experience I've ever had. Majid put me in a car that suited my needs. He was with me every step of the way. He was genuine and was as happy to see my drive off in my new car as I was. More

I had a very disappointing experience shopping at Lexus of Cerritos, and I want to share it here to raise awareness for others and to give this honest feedback to both the dealership and the Lexus brand fo of Cerritos, and I want to share it here to raise awareness for others and to give this honest feedback to both the dealership and the Lexus brand for improvement Early this year I finally decided to go with Lexus TX after reading numerous YouTube reviews and testing drive a bunch of other brands. This was my first time buying a Lexus, and I was shocked by the unprofessionalism I encountered at this dealership. 1. Got different Car than what we reserved - Back in this March, I reserved a Lexus TX350 that was still in transit, after getting an attractive quote from the salesman. A couple of weeks later, I was told that the vehicle had arrived. However, when reviewing the contract, I noticed that the VIN was different from the ones I originally reserved. The salesman never informed me of this change or explained why the original car wasn’t available. I let it slide at the time since the trims were similar, but it was a red flag when I looked back 2. Unauthorized Hard Credit Pull - We intended to purchase the vehicle with all cash, so we didn’t expect a credit check. Out of trust, We provided our SSNs when asked, but surprisingly the dealership ran a hard pull without notifying us. When I raised the issue, the salesman simply said it was Toyota’s requirement and told us we could dispute it if we wanted. It was shameful that how Lexus treated our privacy and credit history so carelessly. 3. Surface Protection Not Applied - We paid one thousand buck for a surface protection package in our TX. However, when the vehicle arrived, no protection appeared to be applied. I had to pay out of pocket to get the car ceramic coated elsewhere. It was definitely one of the most horrible shopping experience. I have never seen such unprofessionalism and didn't expect that to happen in a Lexus dealership. While I’m happy with the vehicle itself, I felt disrespected throughout the entire process. I hope this review helps others. If you’re considering buying from Lexus of Cerritos, make sure to 1/ Confirm you're getting the exact vehicle you reserved, 2/ Ask clearly before providing your SSN, 3/ Double-check that any add-ons, such as surface protection, are actually provided More

Lexus of Cerritos is one the best auto dealers I have experienced purchasing my car. My sales representative Brandon Sanchez was extremely helpful and knowledgeable and very patient. Buying a car is us experienced purchasing my car. My sales representative Brandon Sanchez was extremely helpful and knowledgeable and very patient. Buying a car is usually quite challenging, but he made it easy for me by explaining things in simple terms. He is a gifted person who can work with me anytime, so I intend to visit him for my next purchase of Lexus. More

Excelente servicio Bryan Blackwood me atendió en mi idioma muy amable y muy atento durante la entrevista idioma muy amable y muy atento durante la entrevista More