Lexus of Cerritos

My experience with Cleo has been excellent. I am grateful that he has assisted me with such professionalism and care from our initial conversation up until as recently as yesterday. He answered my grateful that he has assisted me with such professionalism and care from our initial conversation up until as recently as yesterday. He answered my questions thoroughly and honestly. He told me what he was going to do in terms of research and he did it promptly. In fact, he got back to me with relevant information much sooner than I thought he would be able to. Simply stated, all along this process, Cleo has exceeded expectations. I get the sense that Cleo takes his profession very seriously. Unfortunately, car sales reps are often characterized as pushy and selfish. Cleo's actions clearly could not be characterized as such. Yes, he wanted to help me get the car that was right for me and perform his professional obligation which is to sell cars, but it never seemed like he was willing to say anything or do anything just to "close the deal". He acted with integrity throughout the process. For that and so much more I am grateful. I am thankful for Cleo’s professionalism, his warm and engaging personality, his attention to detail, his follow through, his accessibility and commitment to excellent customer service. Job well done! More

Attempted to deal with internet sales. Would not provide any help on sales continually demanded that I come down in person? Kind of defeats the concept behind internet sales department! Made me look at a any help on sales continually demanded that I come down in person? Kind of defeats the concept behind internet sales department! Made me look at a different dealers and manufacturers completly. Way to go internet department. More

Shopping for a car can be very stressful, but my salesperson made it very easy for me. I knew what color I wanted, which was Frost Glacier Mica, which is a hard color to find. Most dealership said salesperson made it very easy for me. I knew what color I wanted, which was Frost Glacier Mica, which is a hard color to find. Most dealership said they cannot get this color. One person from another dealership even said they do not have this color anymore for 2011.. which was a lie! Kevin Cao the Sales expert made it easy by finding the best price for me. I got my car the very next day! He was great and friendly, he seems to love his job and selling being very enthusiastic and professional at the same time. My mom got along really well with him also. If you have a Lexus car in mind.. come to cerritos! Go to my sales representation Kevin Cao, you will not regret it! More

The service was great everything went extremely well. Cleo was superb, he explained everything to me about my new car. He walked me through every step and answered all my questions with confidence. I wi Cleo was superb, he explained everything to me about my new car. He walked me through every step and answered all my questions with confidence. I will definitely return to this dealership in the future and refer my friends and family. I left completely satisfied with my purchased, thanks Cleo for everything. More

I went to the dealership to purchase a used lexus. I ended up getting a deal on another model car. There was a few things that needed to be fixed on the car. They took the car for a few days and gave me ended up getting a deal on another model car. There was a few things that needed to be fixed on the car. They took the car for a few days and gave me a loaner car. Everything that was promised was taken care of as promised. Cleo the saleperson was very nice and professional. I really enjoyed my experience with him. I will look for him next time I am lookimg to buy. The finance person was very efficient. I was not in finance for hours like most dealership. Overall, I would had a good experience. More

Salesperson Cleo Williams was excellent - answered all questions, gave me all the time I needed and flexible on price. He even called after I had the car a few days to ensure that I had no questions about questions, gave me all the time I needed and flexible on price. He even called after I had the car a few days to ensure that I had no questions about my new hybrid vehicle and gave me his cell phone number to call him in case I had questions in the future. Entire experience would have been perfect except that once I decided to finance the purchase, I was turned over to the finance person and subjected to high pressure tactics and repeated efforts to get me to purchase additional options like extended maintenance and paint protection. Although I said no several times, he persisted and wasted a lot of my time and almost turned a good car buying experience into an unpleasant one. However, I still rate the overall car buying experience as " good" despite this issue and so far I am very happy with my purchase. More

sonny nguyen gave me a truly outstanding service. he spent alot of time with me and gave me a very good price on my lexus rx350 , and he save us alot of time .this is my first lexus and im satify. spent alot of time with me and gave me a very good price on my lexus rx350 , and he save us alot of time .this is my first lexus and im satify. More

My name is Quoc Tran, I bought a Lexus RX350 at Cerritos. I worked with Sonny Nguyen. Sonny Nguyen was outstanding saleman. He accomodated all my requests plus the process was so fast that my time at the I worked with Sonny Nguyen. Sonny Nguyen was outstanding saleman. He accomodated all my requests plus the process was so fast that my time at the dealer less than 2 hours. I would recommend to all my family members to Sonny Nguyen. More

We came in not sure whether to purchase a new or certified pre-owned Lexus, but Alex Shin showed us a pre-owned 2010 ES350 that was exactly what we were looking for. We played tough during negotiat certified pre-owned Lexus, but Alex Shin showed us a pre-owned 2010 ES350 that was exactly what we were looking for. We played tough during negotiations, but Alex showed us patience, courtesy, and a willingness to compromise - all very impressive and important traits in any dealer. Out of all the dealers and salespeople we dealt with, I would have to say that the ones at Lexus of Cerritos were the most professional. We left the dealership thinking we got a great deal on an amazing car. In addition to English, Alex is also a Korean speaker so it was perfect for me and my mom! More

I am Jannie Nguyen, I am highly recommend to ask for Mr. Sonny Nguyen to buy your next Lexus here at Lexus of Cerritos. Sonny had help me to buy a great new 2011 Lexus RX350 in May with a great price that I Sonny Nguyen to buy your next Lexus here at Lexus of Cerritos. Sonny had help me to buy a great new 2011 Lexus RX350 in May with a great price that I could afford, and I am loving it. Sonny was an excellent, truly outstanding salesman. Sonny was excellent with every details of the buying process, he saved us lots of time and lots of money. Sonny was very friendly and knowledgeable about cars, and he would make sure you will not be oversold. More