Lexus of Cerritos | Page 184

After the sale, Service is the most important part of a dealership. This dealership has Dorothy Lunny at the helm as a Service Advisor helping make this dealerships service department second to none in so dealership. This dealership has Dorothy Lunny at the helm as a Service Advisor helping make this dealerships service department second to none in southern California. Dorothy is a friendly very competent service advisor that greets her customers "guests" as friends helping them along the path to having whatever needs to be done in the shortest amount of time while keeping one informed when road blocks occur. Having purchased three Lexus vehicles at Lexus of Cerritos, I have used other service advisors but no one stands out more than Dorothy. Dorothy is my service advisor of choice. More

Service adviser, Jaime Lee was helpful and knowledgeable in the GS350 Lexus. He addressed all my concerns at drop off and upon returning to pick up my car. The service at this dealership is extraordinary, f in the GS350 Lexus. He addressed all my concerns at drop off and upon returning to pick up my car. The service at this dealership is extraordinary, from the porters to the service advisers. The wait time for service is on point, if they tell you your car will be ready at a certain time, its ready, washed and all. Honestly, I have a Lexus Dealership 5 minutes from my house, but because of the service and care, I drive the extra 20 minutes to Lexus Cerritos to have my car serviced by courteous professionals. I highly recommend this Dealership. More

Although my experience with Mr. Williams was positive, I felt my interaction with the finance department could have been a bit more friendly and courteous. Additionally, I received a user manual, which incl felt my interaction with the finance department could have been a bit more friendly and courteous. Additionally, I received a user manual, which included a navigation system DVD from 2005. Although the vehicle is a 2007, the updated DVD should have been provided instead one from 2005! Lexus refused to replace the old for a more current DVD. My experience with Cleo was quite positive. This was by far the fastest I have ever purchased a car at a dealership. More

Unbelievably great service from Jaime Lee. He makes you feel like part of his family... I brought my car in the AM and he called me during the day with Updates?! Had a shuttle pick me up. And the repairs w feel like part of his family... I brought my car in the AM and he called me during the day with Updates?! Had a shuttle pick me up. And the repairs were completed right as Jaime promised! This is unheard of at the "other" Lexus dealerships I've been to. Highly recommend Jaime Lee for your next service appointment! Jaime Lee, you my friend are a true asset to Lexus of Cerritos! Cheers More

Jamie Lee is a tremendous service ambassador for Lexus of Cerritos. He and his staff greeted me by name and were completely prepared for my scheduled appointment. He had answers to my questions, helped me Cerritos. He and his staff greeted me by name and were completely prepared for my scheduled appointment. He had answers to my questions, helped me with an inquiry with the parts department, and told me would call me when the service work was completed. The job got done well before I anticipated and Jamie called me - just like he promised. He is definitely one of the key reasons why I keep coming back to Lexus of Cerritos. More

Mr. Cleo Williams, answer all of our questions, was very deligent and professional, overall he provided excellent customer service.!! Finance Dept. was also good. Overall the experience was great. deligent and professional, overall he provided excellent customer service.!! Finance Dept. was also good. Overall the experience was great. More

I have purchased several cars and this was the best experience I have had. Everyone was very friendly, helpful and was concerned that we understood everything. So when we drove off in our new car we experience I have had. Everyone was very friendly, helpful and was concerned that we understood everything. So when we drove off in our new car we were very satisfied. More

Everyone was very friendly and I walked away with a great car. Patty had to go home so we had Al finish the deal with us. I was happy that they had a used version of the hs250 that I wanted, because it wor car. Patty had to go home so we had Al finish the deal with us. I was happy that they had a used version of the hs250 that I wanted, because it worked better with my price range, and it only had 18k miles! More

Excellent service! Mr. Lee was friendly and courteous throughout the service that was provided to me and kept me posted on the status of the repair. It was a great experience and I would go back to the s throughout the service that was provided to me and kept me posted on the status of the repair. It was a great experience and I would go back to the same dealership if needed! More

This was my 20th car purchase, and it was the nicest experience by far. I started my search for a Lexus CT200H in March in my home state of Florida. Using the Internet and working with multiple dealers experience by far. I started my search for a Lexus CT200H in March in my home state of Florida. Using the Internet and working with multiple dealers I was unable to find the vehicle in the color and options I wanted. I expanded my search nationwide. The local dealers were helpful, but were trying hard to get me to accept vehicles with fewer options and different colors. This I was unwilling to do. I finally contacted Auto Nation in Southern California and they put me on touch with Aymy. From our first emails and layer phone calls the experience was totally different than with previous sales persons. Aymy made it clear that she was going to find the car that I wanted and would not stop until she found it. She was very enthusiastic and extremely polite. She communicated on a daily basis and when she located the car exactly as I wanted it she immediately contacted me. She made it very clear what we would have to do to purchase the car over a great distance. We were able to handle all the paperwork and financial arrangements so that when I flew into Los Angeles, all was ready for my signature and a vehicle check out. There were no surprises. Aymy presented options that were available to me on warranties, lost vehicle programs, interior and exterior preservation options and several others. She did so in a very forthright and detailed manner and I never felt that she was really trying to sell me something that I might not have wanted. Her knowledge of the car was most impressive. Sheafs sure everything was set for us before we left. The vehicle is much smarter than I am and Aymy patiently answered all of my questions. When we left the dealer we were extremely happy. This was the most impressive car buying experience I have ever had. For the next two days we were always callin Aymy for help in understanding our new car. She was on top of every question I had. I would recommend Aymy to any one interested in a smooth, fast and hassle free buying experience. When the update to the Lexus 200H is available, I will be contacting Aymy. I fully expect that she will contact me first!! She is the best!!! More