Lexus of Cerritos

I recently purchased a new Lexus RX 350 from Cerritos Lexus. When I walked through the front doors, I was greeted by one of the sales associates, Zack Heilani, who became my sales consultant. He was very Lexus. When I walked through the front doors, I was greeted by one of the sales associates, Zack Heilani, who became my sales consultant. He was very professional and attentive to the type of car I wanted to purchase. I did not feel pressured from Zack into buying a new car that I would normally get from other sales people from other car dealerships. I give Zack A+ for the excellent customer service I received when I purchase my Lexus. After purchasing my car, Zack extended his customer service by taking the time to instruct me on my new car's features. I'm completely satisfied with my new car purchase. More

Patty was a true professional, assertive but not aggressive. This is the 4th Lexus that I have purchased but never from this dealership (a conscious decision based on the previous contacts). This aggressive. This is the 4th Lexus that I have purchased but never from this dealership (a conscious decision based on the previous contacts). This time I left feeling that I had made a fair deal. More

The first time I visited Lexus of Cerritos was in January 2011. My intentions was on purchasing a new car. Patty helped us diligently. Although, we changed our mind and opted to wait for a new 2012 car. 2011. My intentions was on purchasing a new car. Patty helped us diligently. Although, we changed our mind and opted to wait for a new 2012 car. Patty remained friendly, professional and attentive. She kept in touch with us until the car arrived in October. When we arrived to the dealership to purchase the 2012 car, both Patty and Cleo helped us and negotiated a fair deal. I am very pleased with their customer service and very happy about my purchase. More

Lexus of cerritos was great. From the first moment I drove in sales men Zack knew what I was looking for guiding me to my new LEXUS Is250 drove in sales men Zack knew what I was looking for guiding me to my new LEXUS Is250 More

On the 13th of October I went to explore buying a new Lexus CT Hybrid at Lexus of Cerritos where I was fortunate enough to make the acquaintance of sales rep Cleo Williams. In my estimation there could n Lexus CT Hybrid at Lexus of Cerritos where I was fortunate enough to make the acquaintance of sales rep Cleo Williams. In my estimation there could not be a finer or more professional person to deal with in the minefields of automobile purchasing... One usually braces oneself for a grueling gauntlet of tug-o-war and finally feeling beaten down by the experience. At Cerritos Lexus I found exactly the opposite experience - Cleo and the whole team at the dealership could not have been nicer to deal with. In fact, we were done in record time to my complete satisfaction! If it were possible to give above a '5' on your survey I would have taken it several digits higher! Fred Peters More

The service provided at Cerritos Lexus was excellent! I contacted Desmond Thompson before I went to the dealership. He was friendly and informative. We setup a time for me and my husband to come in. Afterw contacted Desmond Thompson before I went to the dealership. He was friendly and informative. We setup a time for me and my husband to come in. Afterwards, Desmond’s assistant Aymy contacted me to confirm. Once we arrived at the dealership, they were ready for us, extremely helpful and courteous. The transaction was handled with professionalism and to my surprise went quickly. After the purchase, Aymy took her time to show us all the features of the car and was very helpful. I would recommend Cerritos Lexus to all my family and friends. More

Thanks for the Excellent Customer Service. You honesty, customer service, and customer care is one of the reasons I continue to come back to Lexus of Cerritos. Thanks for the Outstanding work you do. You customer service, and customer care is one of the reasons I continue to come back to Lexus of Cerritos. Thanks for the Outstanding work you do. You are a great example of what all Leaders and Business Women should be. I proud to be your customer and to say that I have enjoyed doing continued business with you. More

My experience at Cerritos was outstanding. I was My experience at Cerritos was outstanding. I was assisted in my purchase of an LS that I had been searching for, for weeks. Other dealers had offe My experience at Cerritos was outstanding. I was assisted in my purchase of an LS that I had been searching for, for weeks. Other dealers had offered to get the model I wanted and one even had me visit them when in fact they did not have the car, causing me to drive over two hours round trip for nothing. I finally made contact with Ms. Richardson at Cerritos. She e-mailed me complete information regarding the exact model I was looking for from their inventory. I made a quick appointment for that day and was able to complete the purchase in relative short order - getting nearly the exact trade-in I wanted. Ms. Richardson was very patient and informative but never pushy. She made me aware of whatever options or services that were available and allowed me to decide which, if any, I wanted. She also - and I know its normally done (but the hour was late and she had been at work past her quitting time)- to sit with me in the car and instruct me in the essential operation (other sales folks were curt with me after the sale). Always pleasant I call her an exemplary representative of Cerritos Lexus. She made my purchase the very best buying experience of my "young" buying life. ps: I am over sixty-five years young and this purchase represents my sixth Lexus and the first at Cerritos. More

Dorothy Lunney is just the "best" that there is when you take your car in for service at Lexus of Cerritos. Each customer is "special" and Dorothy lets you know it. There is no "no" in her vocabul when you take your car in for service at Lexus of Cerritos. Each customer is "special" and Dorothy lets you know it. There is no "no" in her vocabulary and she takes care of all your needs. This lady is truly outstanding. She remembers everything that you need done to your car and gets it done and always goes that extra mile. I have never been treated like this at a car dealer before. I have been going to Lexus of Cerritos ever since I bought my car 5-1/2 years ago. The whole experience at Lexus of Cerritos is great! More

Overall very fair. No haggle or hussle. Al was great at getting us the deal we asked for at a minimal time. Very personable! Al is very friendly and extremely knowledgable and true to his word. Already ex getting us the deal we asked for at a minimal time. Very personable! Al is very friendly and extremely knowledgable and true to his word. Already experienced good hospitality when returning to dealership. Would highly recommend friends and family to Al and Cerritos Lexus. More