Lexus of Cerritos

Both Alex & David were very friendly and informative. Alex was the sales person and David handled the paperwork on the lease financing. Without being pushy, Alex detailed all the features of the vehicl Alex was the sales person and David handled the paperwork on the lease financing. Without being pushy, Alex detailed all the features of the vehicle and walked me through how to operate them to my satisfaction. Both of them helped me understand the benefits of leasing vs. buying the vehicle, and made me feel completely comfortable with the entire transaction. More

if you are going to buy car see al alcantara,he was very professional and nice person,we told him exactly what we wanted,what color and he was able to deliver(show us in less than 10 min.)this is the best d professional and nice person,we told him exactly what we wanted,what color and he was able to deliver(show us in less than 10 min.)this is the best dealership Ive experienced in many years driving.I know I made the right choice,Our families enjoying my ride. More

Al truly made our experience at Cerritos of Lexus a good one. He treated us like family and was incredibly helpful. He bent over backwards to make sure that we got the dream car we were looking for. He w one. He treated us like family and was incredibly helpful. He bent over backwards to make sure that we got the dream car we were looking for. He was very knowledgeable about the inventory and was very upfront about pricing. More

I took my Lexus 350 RX to the service department because about every 4-6 times I started it, it wouldn't start and I would have to start it again. I took the car in once and they changed the battery and I t about every 4-6 times I started it, it wouldn't start and I would have to start it again. I took the car in once and they changed the battery and I took it home the same day. It still had the same problem. I took it back and left it there for 4 days. They couldn't find the problem because it would start for them every time. I took the car home. Finally when it continued to have the problem I took it back one last time, and Dean, the technician, called me, asked for specifics, made some repairs, kept the car for 4 days to be sure that the problem wouldn't reoccur. From then on the car has been working perfectly. The only reason I kept returning to the dealership was that I initally spoke with Terri Taylor on telephone. She is a treasure for the company and kept encouraging me to give the dealership another chance. She called me several times to check on the status of my car repair. During the second visit I spoke with Gary Benner, the Service Director, who listened and promised to problem solve. He was very professional. However, I wish that it hadn't taken 3 visits for the problem to be solved. Dean was the hero and I am so appreciative. At the beginning of my dealing with Cerritos, I would have given them a low rating, but at the end, I feel satisfied because of my interactions with the above mentioned employees so my rating is higher. More

Although I was not able to buy a car because of my limited credit and insufficient down payment, I have to thank Al for his professionalism and straight forward talk regarding my situation. I was trea limited credit and insufficient down payment, I have to thank Al for his professionalism and straight forward talk regarding my situation. I was treated with respect, unlike the three other dealerships I visited. He has given me some good advice and in a few months I will be back to get my Lexus. More

If you are going to buy a car see Connie. If you have a Lexus and need any service go see Sarah. Both will go out of their way to help you while saving you time and money. I bought my second Lexus from C Lexus and need any service go see Sarah. Both will go out of their way to help you while saving you time and money. I bought my second Lexus from Connie so I can continue to receive great service from Sarah. Can not say enough good things about this dealership. More

Letter I sent in complaint: Letter I sent in complaint: ---------------------------------------------------- Paul Kaiser 1750 East Ocean Blvd Long Beach, CA 90802 Kaiser.pau Letter I sent in complaint: ---------------------------------------------------- Paul Kaiser 1750 East Ocean Blvd Long Beach, CA 90802 Kaiser.paul@gmail.com 3/4/2011 Lexus of Cerritos Management Team Lexus of Cerritos 18800 Studebaker Road Cerritos, CA 90703 Re: Service appointment request for my IS300 Dear Management team, On February 24, 2011, I phoned Lexus of Cerritos (877-203-0544) service line and spoke with a rather curt female to request an appointment for my IS300. This woman asked me if I had ever had my car into Lexus of Cerritos before. I have not and answered “no”. Next she asked me for my VIN# in order to create the appointment. Caught off guard and sitting in my office, I did not have this information. She ungraciously informed me that in order to make an appointment I would need to have my VIN#. Surprised I mentioned that “…the previous owner of my car had always serviced it at Lexus dealerships so certainly the car would show up in there system. Once I brought it in she could check the number.” Reluctantly she made the appointment Circumstances out of my control were such that I was unable to make that appointment. On March 4, 2011, I once again phoned Lexus of Cerritos and spoke with a male about a new appointment. A male answered and once again asked me if I had ever had my car into Lexus of Cerritos. I said “no.” Next he too asked me for my VIN# and I replied similarly saying “I do not have it with me but the car has been there before with the previous owner.” I was coarsely told that I must have a VIN# in order to make an appointment. In order to navigate around this man’s customer hindrance I had to explain how another woman at Lexus of Cerritos already made me an appointment last week without the VIN#. That wasn’t quite good enough and the unpleasant conversation continued to the point where the Lexus of Cerritos employee was speaking over me. I have an appointment for next Friday at 6:30 which I have no intention of keeping now that this all has soaked in. Please cancel that post haste. After being pushed to annoyance with Lexus of Cerritos (without ever stepping foot on the property) I promptly phoned Lexus of Westminster. Answering the phone was a delightful professional woman very happy to help. She did not ask for a VIN#. This is the Lexus service I expected. In more than 20 years I’ve never once been asked for my VIN# when simply making a service appointment. Volvo does not ask me for my VIN#, Mercedes, nor did BMW, not even the Saturn dealership I frequented in college request a VIN#. My assumption now is that these two individuals have either been instructed to prevent appointments without the VIN# or are perhaps lazy and would rather not type in all of the customers details. In a down economy to be anything but uncomplicated and pleasant when setting up appointments with new customers is a very confusing customer retention practice. Personally speaking this experience has prevented Lexus of Cerritos from ever handling my vehicles. Furthermore I shall not consider any new purchases from Lexus of Cerritos, nor shall I refer to it favorably. This letter is not a request for resolution. As far as I am concerned the situation was resolved by Lexus of Cerritos. I shall never step foot inside of Lexus of Cerritos under any circumstances. A copy of this letter has been sent to Lexus corporate and I will also be commenting on the community review website Yelp about my experiences. Incidentally Yelp already shows 3 out of 5 stars for Lexus of Cerritos; a rather poor score for a company JD Powers routinely rates at the top of Customer Service in the US Market. Clearly my opinion of Lexus of Cerritos is shared by many. I am very disappointed because of the lack of customer service that was provided. The unprofessional attitudes I encountered were unsatisfactory and unlike any other Lexus experience I’ve encountered to date. In short, I can buy a car from anyone. Lexus of Cerritos has made it abundantly clear that I now know at the very least, where I won’t be buying a car. Yours sincerely Paul A Kaiser More

Exceptional service from the management team. Was in and out with a great deal on a GX. Very, very happy customer. Ask for the GSM, that's what I did. They don't have the best facility but, definitely had t out with a great deal on a GX. Very, very happy customer. Ask for the GSM, that's what I did. They don't have the best facility but, definitely had the best price. I advise being reasonable with them for they will be reasonable with you. I over heard another customer offering a price that even I, a customer wouldn't ask for. It seemed like the managers would not neg. I did my research on the Internet and asked for something a little better and they accepted. It was one of the easiest car buying experience I've ever had. More

The worst car buying experience I've ever had. Ambiguous price quote,gangster like attitude make this Lexus dealership the number ONE on my list of NOT to deal with dealership in SoCal. I got so pissed off price quote,gangster like attitude make this Lexus dealership the number ONE on my list of NOT to deal with dealership in SoCal. I got so pissed off from the experience that I ended up buying a Porsche instead and I am glad of my final decision because Porsche is actually a better car company in all aspects. More

Great experience leasing a car through their Fleet department. I started out wtih Lexus of Santa Monica, but their attitude was just horrible. Called around, finding Lexus of Cerritos, and they matche department. I started out wtih Lexus of Santa Monica, but their attitude was just horrible. Called around, finding Lexus of Cerritos, and they matched Lexus of Santa Monica's price with none of their attitude, good communications, and no shenanigans. I did most of the deal remotely over the phone, including agreeing on price, and came in to sign the papers. They facilitated shipping the car out of state for me using their preferred vendor, who also did a great job. I highly recommend the Lexus of Cerritos fleet sales team. More