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Lexus of Cerritos
Cerritos, CA
1,898 Reviews
Lexus of Cerritos is the best place for new Lexus vehicles and pre-owned cars in Orange County. Our expansive showroom features one of the largest inventories of new Lexus vehicles around, as well as having a large selection of pre-owned cars, trucks, and SUVs for sale. And if you can't find that perfect new or pre-owned Lexus, we'll buy your car, no purchase necessary! Check out our website today, then visit our showroom in Cerritos, just across from the Los Cerritos Center.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,898 reviews
February 19, 2013
The sales team were very professional, knowledgeable, informative, tentative and they went above and behond to work with us an being able to afford the Lexus. Lexi explained the equipment in the car with informative, tentative and they went above and behond to work with us an being able to afford the Lexus. Lexi explained the equipment in the car with smile. More
by RayC46
Employees Worked With
Sam Cho, Lexi Tra, Bashir Kabbani, David Shin
February 18, 2013
Allen johnson was very helpfull anwered all my questions. made shopping for a vehicle a wonderful and pleasant experience. i would definatley reccomend him to all my friends. thank you cerritos lexus. made shopping for a vehicle a wonderful and pleasant experience. i would definatley reccomend him to all my friends. thank you cerritos lexus. More
by jingero
Employees Worked With
Allen Johnson
February 18, 2013
My wife test drove two Lexus models: GS 350 and ES 350 with Terry Kuy. There was no pressure to buy and she told me (her husband) that I should test drive the ES 350 to see what I thought. This time we with Terry Kuy. There was no pressure to buy and she told me (her husband) that I should test drive the ES 350 to see what I thought. This time we met Allen and he gave us a test drive. Our experience was very positive and we ended up buying the ES 350. Allen is a very knowledgeable and friendly person. He explained everything about the car in a clear and understandable way. He made us feel very comfortable in our purchase and I would definitely go back to Cerritos Lexus, and especially Allen, to buy any future vehicles. I would also refer Allen to any of my friends. Other Lexus team members that helped with our purchase were Bashir Kabbani and Katrina Arabatzis. They made the finance process very simple, easy to understand, and they were a pleasure to work with. More
by gabutler
Employees Worked With
Terry Kuy , Bashir Kabbani, Allen Johnson, Katina Arabatzis
February 18, 2013
I came to Lexus of Cerritos for a normal 30,000 preventive maintenance service and had the opportunity to chat with Dorothy Lunney, Assistant Service Manager. I related the following previous expe preventive maintenance service and had the opportunity to chat with Dorothy Lunney, Assistant Service Manager. I related the following previous experience that I had with the dealership in which I was somewhat disappointed. (I had purchased my 2009 Lexus E350 used to compliment my wifes new E350. The car I purchased was a low mileage car about 17,000 miles and purchased all the maintenance and extra warranty allowed. Approximately a month prior to my current visit, my battery went dead and I had to get an emergency start. At the time, the service mechanic tested the battery and said it needed to be replaced. I called Lexus of Cerritos and explained the situation and was disappointed when the explained that the battery was warranted for only 90 days and it was not covered on any other warranty. Although disappointed, I replaced the battery ($105.00) at my local service shop.) Mrs Lunney related that the information given by Lexus of Cerritos was incorrect and that the battery was covered under the original warranty. She then suggested that I call Lexus Regional Customer Service and explain the situation and that they might be able to reimburse me for the battery replacement cost. She provided the telephone numberand I called Customer Service when I arrived back at home. Lexus Regioal Customer Service was very curteous and requested that I supply them with the invoice along with an email explaining the situation. Within 30 days of providing the invoice and letter of explanaion, I received a Lexus claim reimbursement check in the amount of $105.00. I would like to send a Particular Thank you to Mrs. Lunney for her excellent customer service advice and assistance. Sincerely Richard A Caldwell More
by racaldwell
Employees Worked With
Dorothy Lunney
February 17, 2013
We are very happy wz our sale man Sterling William who provided great service that the car we were looking for...and he did try his best to got the best price/service and we got the car!! Vivian & Raym provided great service that the car we were looking for...and he did try his best to got the best price/service and we got the car!! Vivian & Raymond Chan More
by Manutd07
Employees Worked With
Sterling Williams
February 16, 2013
Cerritos Lexus is the BEST!!! I purchased my Lexus in 2007 from Cleo Williams and each time I go to Lexus for a service, Mr. Williams always comes and greets me, but what I admire most….is he know my nam 2007 from Cleo Williams and each time I go to Lexus for a service, Mr. Williams always comes and greets me, but what I admire most….is he know my name. If you want to purchase a Lexus, I recommend Mr. Williams…he is the best. When you purchase a Lexus from Cerritos Lexus, you truly become part of their family. Last week, I had the pleasure of meeting the General Manager, Patrick Terhaar. Mr. Terhaar was so personable, walking around the dealership; speaking with customers, shaking hands and making you feel simply comfortable. He truly sets the tone for a great customer friendly environment and it also shows within his employees. If you want to experience excellent customer, a friendly dealership, and a great vehicle…..please go to Lexus of Cerritos. -Gina More
by photographybyregina
Employees Worked With
Cleo Williams, Patrick Terhaar
February 12, 2013
got a great deal and expert help from a super friendly staff, went above and beyond to help me enjoy my car buying experience, thanks again, I love the car!! staff, went above and beyond to help me enjoy my car buying experience, thanks again, I love the car!! More
by jhensel75
Employees Worked With
Bashir Kabbani, Martin Riad
February 11, 2013
My experience with Lexus of Cerrtios has been outstanding. This it the 5th car that i have bought from them and must say, that i have had NO PROBLEMS. Their customer service is above and beyond outstanding. This it the 5th car that i have bought from them and must say, that i have had NO PROBLEMS. Their customer service is above and beyond any dealership i have ever dealt with. My salesman was and will always be Cleo Williams. Cleo doesn't blind you with smoke and mirrors, hes fair and very honest. Thats why ill never go anywhere else. More
by louisrepipe1
Employees Worked With
Cleo Williams
February 11, 2013
Ms. Tra (Lexi) is helpful, direct, patient, professional, and responsive. She found what we wanted and made sure we were happy. Mr. Sarsak was also helpful in expediting the process. and responsive. She found what we wanted and made sure we were happy. Mr. Sarsak was also helpful in expediting the process. More
by sjustus
Employees Worked With
Lexi Tra
