Lexus of Cerritos

Both of these gentlemen were knowledgeable, patient & kind. They also went above & beyond to ensure that I was completely satisfied with the car I was purchasing. kind. They also went above & beyond to ensure that I was completely satisfied with the car I was purchasing. More

Date of recent visit: February 23, 2013. Dorothy Lunney was on time with my appointment and quicky checked my car in for a 40K service. She called me promptly to let me know that the Engine and Air Filters was on time with my appointment and quicky checked my car in for a 40K service. She called me promptly to let me know that the Engine and Air Filters would need to be replaced and gave me an accurate price quote. Unfortunately, a Technician cracked my windscreen during service however, I was immediately informed there would be no charge for a replacement. The loner car service was great and the vehicle was satisfactory. Will be back for tires and in 5K miles for another service. More

My overall experience at Lexus of Cerritos was excellent My overall experience at Lexus of Cerritos was excellent due to Sterling Williams. He was very knowledgeable and made the buying experience enjoyab My overall experience at Lexus of Cerritos was excellent due to Sterling Williams. He was very knowledgeable and made the buying experience enjoyable. I initially had an appointment with Desmond Thompson. Since I was shopping for a IS 250 for several months he apparently had me saved in his system. Coincidentally, it was time for me to trade in my vehicle and finally get the car I've wanted. I've always learned to be early for an appointment, so I, along with my parents and dog arrived at the dealership about 45 minutes earlier than my scheduled appointment. As I entered the showroom I told the receptionist that I had an appointment with Desmond and that I was a little early. So I waited for him to arrive. My parents and I browsed around and looked at all the available IS 250. I initially wanted the Star-fire pearl but two other cars caught my eye. One was a 2013 and the other 2012, both Tungsten Pearl. After a few minutes my parents and I went back to the lobby to wait for Desmond to arrive. A kind man came to ask me if I wanted to look at any cars? Which I immediately said yes. So he asked Sterling Williams to take me out to test drive the two vehicles I had my eyes on. While test driving the vehicle, he was teaching me the capabilities of what the car has to offer. I test drove the 2013 first. Then the 2012 and the second I sat in the car 2012. I told Sterling that this was my car. Since it was the F Sport edition there were minor tweaks in this particular vehicle, which made the look of the car "Sexy". I loved it and I had to have it. Desmond finally arrived and by then I was already working with Sterling. Next step was the dreadful haggling of the price and all the paperwork, credit check etc. I know sometimes it can be a pain in the butt to haggle with the price and payments but I can truly tell you that the process was very smooth and Sterling was very professional and pleasant. We finally agreed to the price. I was one step closer to buying the car I've been wanting. I actually got to meet Desmond Thomspon after I test drove the vehicles and he was very friendly . I would have loved to work with him too. I also worked with Marouan Mossadaq in financing. I thought Marouan was very personable and easy to talk to. I always hated the financing part because by then I'm delirious and tired but the financing part also went smooth. My only gripe is that if a customer says no to any warranties, I don't like to be asked several times. My answer will still be no. I guess having experience in sales for many years, I kind of know how the system works in "selling" a product. In this case, a service. After all the paperwork was done and my car was ready to be taken home. Sterling showed me how to work the navigational system and to set the Bluetooth. The process took a few hours. I have nothing but wonderful comments about my experience with everyone in that dealership. I believe it was the general manager who even congratulated me in my new purchase and told me a little pointer in terms of how to handle the vehicle. I also loved how even my dog was welcomed at the dealership. I also like that Sterling gave me a call a few days later asking me how I was doing and if the car was treating me well. That was also great customer service. I thank everyone at Lexus of Cerritos for wonderful service. I am truly happy with my new vehicle. More

My experience at Lexus of Cerritos could not have gone better. All of Cerrito's personnel that I encountered were extremely helpful. The experience with my sales consultant, Sterling Williams, was delight better. All of Cerrito's personnel that I encountered were extremely helpful. The experience with my sales consultant, Sterling Williams, was delightful. During the whole time I felt comfortable, without the typical pressure to purchase you might feel elsewhere. I wouldn't hesitate to refer a friend or family member to Sterling for their next Lexus purchase. More

02 February, 2013 Hello I went car shopping at 02 February, 2013 Hello I went car shopping at Cerritos Lexus last week Friday to look for a new and used vehicle. I was greeted by Allen Johns 02 February, 2013 Hello I went car shopping at Cerritos Lexus last week Friday to look for a new and used vehicle. I was greeted by Allen Johnson, who made me feel comfortable at the showroom and he showed me around and guided me through the available cars there. I must say that this was my best car shopping experience ever. The salesman was very informative and he was answering very question of ours patiently. Nowadays, it commonly seen that car salesmen just don’t do enough good job and their only objective is to get money out of your wallet. But, salesman like Allen Johnson delivers an incredible service and gives a very pleasant experience. I will be coming to your showroom for the years ahead. Regards, Celisa Edward More

Dorothy took good care of all my needs she went out of her way to make sure I had everything that I needed I will return and will recommend Dorothy Thanks Jonathan her way to make sure I had everything that I needed I will return and will recommend Dorothy Thanks Jonathan More

we were very pleased to have Cleo for our salesperson . Very polite and wasn't at all pushy . We totally Will recommend him to all our friends and family . Love driving my brand new Lexus hybrid . Very polite and wasn't at all pushy . We totally Will recommend him to all our friends and family . Love driving my brand new Lexus hybrid . More

I purchased my new IS250 last Sunday, 2/17/13. My husband and I were initially looking at a 3 Series BMW, since I had owned a 5 Series for 11 years. I researched online the two cars, 3 series & Lexu husband and I were initially looking at a 3 Series BMW, since I had owned a 5 Series for 11 years. I researched online the two cars, 3 series & Lexus IS 250; I was ready for a change! I am so happy I decided to give Lexus a chance, my ride is beautiful, comfortable, everything is more than I thought it would be! When we arrived at Lexus of Cerritos it was nice to not have someone come running out at the start, we were able to check out all of the models and decide where we were going to start. We went inside and were happy to come across Terry Kuy; young, energetic, courteous, & knowledgeable. We had already decided which model & color we liked, we took it for a ride! As we spoke with Terry he informed us we would be his first sale, it was good working with him & his associate Alex Shin. It only took a max of 4 hours to finalize the sale & the paperwork! We remember it taking all day sometimes to purchase a new car, this was also a welcome plus of Lexus of Cerritos. We wish Terry many, many more sales in his prospective future! Thanks again Terry! More