Lexus of Cerritos

The experience from the moment I walked int he door was great, they have friendly staff from the front desk to the sales representatives. The purchase of my car at time of negotiating was amazing I felt th great, they have friendly staff from the front desk to the sales representatives. The purchase of my car at time of negotiating was amazing I felt they offered me the best deals without too much of a hassle. The downside came when it was time for the finance part. What I thought would take me 1 hour to sign documents took over 4 hours which 3 and a half consisted of just waiting since they only had one finance manager on the floor. i would strongly recommend people do visit the dealrship as I feel it was just not my lucky day for speedy service and the situation was just isolated to that day, but ask for Rick as your sales person. He turned the situation from Bad to a delight. He explained things to me in a manner that made me feel comfortable. I felt as I made the ecision on my own as he gave me the space I needed to look at my options and did not pressure me to anything I did not want. This by far was my best car purchase experience with a sales person. For those in the market of a lexus visit Lexus of Cerritos and make sure you ask for Rick Horth! More

I gave the above rating based on my experience with Patty Takahashi when purchasing my new Lexus from Lexus of Cerritos Patty was very professional, very knowledgeable and extremely accommodating and most Takahashi when purchasing my new Lexus from Lexus of Cerritos Patty was very professional, very knowledgeable and extremely accommodating and most importantly to me…trustworthy. She was not only friendly, but I truly believe she was genuinely concerned about my needs and what was best for me.....not just trying to sell me a car. I will highly recommend Patty and Lexus of Cerritos to family, friends, co-workers and anyone else I encounter that may be in the market to purchase a vehicle. Overall, this was by far the most positive experience I have ever had in regards to purchasing/leasing a vehicle. Lisa Stain More

Worst internet sales manager ever, he lies and will xxxxxxxx you and have you come to the dealership and the car was not there, I chewed his xxx out at the dealer. xxxxxxxx you and have you come to the dealership and the car was not there, I chewed his xxx out at the dealer. More

Patty was great and very efficient. I did not have to haggle with her a whole lot and she cut through the chase and got me the price I had in mind. Also the most appreciated part was that she did not was haggle with her a whole lot and she cut through the chase and got me the price I had in mind. Also the most appreciated part was that she did not waste time in getting me through the process and I was done from selecting the car, to negotiating the deal and finally paperwork in just under 3 hours. I will recommend the dealership and specially Patty to others that I know who have interest in a Lexus. More

Having Patty Takahashi as my sales consultant in my very first lease of a new car was truly a TREAT!! Patty is a wonderful person, and made this experience very pleasant. She explored all lengths to help me first lease of a new car was truly a TREAT!! Patty is a wonderful person, and made this experience very pleasant. She explored all lengths to help me drive home in a 2013 Lexus Hybrid CT 200h. I scheduled a time to meet - initially, just wanting to look at vehicles - which I and a friend did - many in fact!! Patty was patient and very helpful - sometimes carrying several keys in her hands at once because of all the cars we viewed. In the end, I was driving home in a car I truly wanted. The paperwork was not obtrusive, and the finance department was accommodating. Ask for Patty!! She's honest, and will work to get you the best deal. Thank you Patty!!! Also, I want to thank Patty for the Lexus key chains, the Lexus stylus pen and other goodies. These are SO helpful, and help with the customer being satisfied and the buying experience. So great!! More

From the very beginning of my interaction with Al and Lexus of Cerritos, I had a pleasant experience. He was very quick to respond to my inquiry, made himself available immediately for a test-drive, was Lexus of Cerritos, I had a pleasant experience. He was very quick to respond to my inquiry, made himself available immediately for a test-drive, was open and honest about the car, and very flexible when it came down to the deal. Extremely friendly (both Al and the rest of the team there), highly recommend. More

The service rep was knowledgeable and courteous. She worked with me consistently for the past nine years. I deem my service coordinator/my vehicle as dependable. worked with me consistently for the past nine years. I deem my service coordinator/my vehicle as dependable. More

Allen was very intelligent in understanding my finacial needs. I told him what I wanted to pay and proceeded to negotiate. It was a win win. needs. I told him what I wanted to pay and proceeded to negotiate. It was a win win. More

Hello my name is Pamela Drake and I purchased a car from Hello my name is Pamela Drake and I purchased a car from your dealership on 8-6-2013. Allen Johnson was my sales person. He provided great service a Hello my name is Pamela Drake and I purchased a car from your dealership on 8-6-2013. Allen Johnson was my sales person. He provided great service and was awesome with helping me choose the right vehicle. My experience at Lexus Cerritos was going great until I had to sit down at the finance department with a lady name Katina. She was very aggressive and unpleasant to deal with. She didn't explain much just was pushing the forms in front on my saying sign here, sign here. I felt very uneasy and was very upset and not happy with the way I was treated. At serval times I felt the need to just end the whole deal because of her very rude behavior and very bad customer experience. But because Allen Johnson has done such a tremendous job helping me that day I decide not to cancel. I felt very uneasy and disrespect as a customer. I want Lexus to address these issues with Katina and I would like some extra training for her in the area of customer service experience. I'm sure Lexus of Cerritos has received many complaints with this same issue. Until Lexus of Cerritos handle this serious matter. You will alway lose great customers because of Katina. More

I walked in and was greeted by Patty. She has excellent customer service skills a real plus foe Lexus of Cerritos. We were made comfortable with no pressure. Love Lexus of Cerritos, Go see Patty and you wi customer service skills a real plus foe Lexus of Cerritos. We were made comfortable with no pressure. Love Lexus of Cerritos, Go see Patty and you will be a happy camper..Thanks Patty... More