Lexus of Cerritos

My husband and I found a car that they had online, we spoke with Steven the salesperson throughout the day working on a deal that would be good for both parties. Finally after coming to an agreement, we spoke with Steven the salesperson throughout the day working on a deal that would be good for both parties. Finally after coming to an agreement, we sent them a check for payment, Russell the Manager sent us over the final numbers & then we were waiting on final word on the title, paperwork, etc. Well about 3 hours later, Steven calls to say,sorry but in the last hour we sold the car. Much to my misbelief, I am not understanding how they sold out vehicle when we sent them a check. Their response was they had a customer come in and had them a check. Mind you that we've already sent them a check. I spoke to Russell the manager and he basically said of well, we have other cars. xxxx poor attitude. Very unprofessional. After this incident, I proceeded to read reviews from Yelp and low and behold over 50% of them a very negative. So much for trusting people to do the right thing. In the past we have purchased vehicles from out of state, with no issues but I that goes to show you, you can't. #lesson learned More

This is our second new car purchase. We were lucky enough to have been able to deal with Patty Takahashi on both occasions. The process was very easy and Patty was very straight forward, knowledgeable and pr to have been able to deal with Patty Takahashi on both occasions. The process was very easy and Patty was very straight forward, knowledgeable and professional. At first, I was not sure which SUV I should go with and Patty gave us great suggestions that allowed us to make a more informed choice. The selection was great and I was able to purchase the RX 350 of my choice which I am soooo happy with. Great vehicle and I am enjoying the ride. Thank you Patty and Lexus Of Cerritos. More

Purchase a LS 460 extended service warranty protection program extra care warranty. we started to experience problems with the vehicle starting in the suspension, they use our extended service warranty to program extra care warranty. we started to experience problems with the vehicle starting in the suspension, they use our extended service warranty to allegedly due for repairs to the front in when we started the have the same some of the problems we discovered still existed with the front suspension when we bought it to their attention the service manager informed us that their corporate headquarters AutoNation no longer wanted to work on our vehicle even though we still had extensive service contracts purchased with the vehicle oil changes, etc. we've since filed a complaint with the Department of Motor Vehicles Better Business Bureau Lexus Corporation about this selective discrimination because we raised issues about their work and service. More

A couple of weeks ago I bought a car from Lexus of Cerritos. At the same time I bought some extra protection for the car paint, windshield protection and LoJack installation. Two weeks after my purc Cerritos. At the same time I bought some extra protection for the car paint, windshield protection and LoJack installation. Two weeks after my purchase I showed up to my appointment. I was greeted and welcomed to the service department very professionally by the service consultant Mr Macario Lara. He explained all the procedures they would be doing to my car. Mr Lara was amazingly professional and very well manner. He also responded completely to my questions and make my experience very comfortable. This is the type of worker who I would like to have in my own business as a manager to train the rest of the crew on how to treat with the clients at the front end . Mr. Lara knows really well the concept of professionalism and client satisfaction. My first impression was that I was treating with the main manager or director of the service department. Kudos for Mr Lara, very well done. More

Cleo Williams unswered all questions to me and my wife, he was very nice with us. In my next purchase I will go directly to talk to him. he was very nice with us. In my next purchase I will go directly to talk to him. More

I was here with my parents, even though I wasn't buying a car but I knew it would be mine eventually. My parents and I had a great experience. The workers were kind especially the person who helped buying a car but I knew it would be mine eventually. My parents and I had a great experience. The workers were kind especially the person who helped us. More

This is the second car I've purchased at Lexus of Cerritos. Cleo helped me and he was just great. He was friendly and no pressure. He knew the vehicle very well and gave me a fair deal. He was very p Cerritos. Cleo helped me and he was just great. He was friendly and no pressure. He knew the vehicle very well and gave me a fair deal. He was very professional and pleasant to work with. Sam in the Finance department was very nice and helpful too, and very speedy. More

I've known Dorothy for a number of years and her attitude and friendliness is unsurpassed. I've always given Dorothy the highest rating because she is so deserving. My wife and I each have a Lexus a attitude and friendliness is unsurpassed. I've always given Dorothy the highest rating because she is so deserving. My wife and I each have a Lexus and we would NEVER think of going anywhere else but Cerritos. More

4th time we bought a Lexus here. I started my search 4th time we bought a Lexus here. I started my search for the 2014 Lexus GX 460 since September. We wanted to try other dealerships, so we went to Lo 4th time we bought a Lexus here. I started my search for the 2014 Lexus GX 460 since September. We wanted to try other dealerships, so we went to Longo Lexus since they are the "biggest," but they didn't have it in stock and we were told they'll call, there was no follow up whatsoever. So I called last Thursday and was told the car I wanted was already reserved. Ugh. Westminster Lexus was sort of dishonest with us. I called them one Sunday to see if they had any in stock and was told they had 2, we went there, but there was none, it felt like it was a lie to lure us there, I was disappointed. That same Sunday, I called Lexus of Cerritos and talked to Nader, he was sooo helpful and easy to talk to on the phone. He followed up with a phone call telling me when they were expecting a shipment. So we went there last Thursday, but Nader was off, but Patty Takahashi was there and boy was I so amazed by this lady. I even asked my husband if a lady selesperson is ok, I've only been dealing with guys, my husband said "it's much better." He was right. Patty was upfront and worked for us to get to the deal that we wanted. I didn't feel pressured to take a deal that I didn't like. Thanks so much Patty! We will never go to other dealership again! More

We were recommended by a family member to visit Desmond at Lexus of Cerritos. We were immediately impressed with his eagerness to help and his enthusiasm for stellar customer service. Both my wife and I at Lexus of Cerritos. We were immediately impressed with his eagerness to help and his enthusiasm for stellar customer service. Both my wife and I looked at each other and said we've never had such a wonderful experience purchasing a car as Desmond has provided. He was patient and kind and even though it took a little longer than expected (the finance team was understaff during our visit) Desmond did not rush us or appear agitated in any way. When it came time to deliver the vehicle, Desmond took his time to explain the functions and amenities to a T, making sure we were comfortable with each feature. It has been the red carpet treatment from beginning to end and we appreciate it so much. More