Lexus of Cerritos

UNORGANIZED, UNPROFESSIONAL & VERY UNACCOMMODATING I made my first service appointment for a Saturday and upon arriving was advised I was not on the schedule. No one could explain or cared, just asked I made my first service appointment for a Saturday and upon arriving was advised I was not on the schedule. No one could explain or cared, just asked if I wanted to reschedule. I did. I made an appointment the coming Tuesday at 7:00 a.m., when making the appointment I advised the representative that I worked a distance from the location and would need a loaner car. He insured me that would not be a problem. The day before my appointment I contacted the service department to confirm that I would be getting a loaner car. I was advised that that was not a problem and it was confirmed. Well on Tuesday EARLY morning I get there and after waiting, the representative began taking my info., as if I were a new customer. I explained my info in already input int the computer. Went through that then I was advised there may not be a car for me. Walk over to the gentlemen responsible for the loan cars and told in a nonchalant manner, "no we don't have any cars, just this one (showed some keys) and someone else has this one." They went on talking pointing fingers as to who took my reservation. They offer no accommodations. Didn't try and figuered something out or find me a car. I told them I needed to get to work and take my grandson to school. So what was the attitude. Not up to the standards of a Lexus dealership. I left and called the service manager, he was just a bad. Nonchalant attitude and actually stated, "well what do you want me to do, do you want to make another appointment?" I told him I thought he should know in order to improve their customer service. I stated it starts at the top and twinkles down and after as far as the attitude of staffs at this location. It was very clear where it started after speaking with the service manager. They have done remodeling at this location, maybe they should invest in improving their customer service beginning with the people in charge and staff. Called the general manager, never returned my call, what does that tell you. This location is just the typical car dealership, doesn't meet Lexus high standards. Old saying, "Money can't buy you class." More

The dealer with no Heart. The service at this dealer is very poor. I got my car service for a Dash replacement that lexus corp. was replaceing due to the sticky dash problem. L The service at this dealer is very poor. I got my car service for a Dash replacement that lexus corp. was replaceing due to the sticky dash problem. Lexus Corp. held their end of the bargain, but with a slight hickup. The center council also has the stick surface on my Is300. Since the center council was not brought up by the service advisor. Lexus corp. only approved the Dash and not the complete set. So the service manager at Lexus of Cerritos said that they only was going to due the dash. I got the general manager involved and he just brushed it off and still dealing with this problem. They even damaged my leather seat in the process of installing the dash. I do not recommend this dealer for service or any continued business because they do not have a heart. Simply they give you the run a round. More

Airbag recall I took my car in for the airbag recall and it was done so fast. I only had a quarter tank of gas and when I picked up my car it was a full tank. Eugen I took my car in for the airbag recall and it was done so fast. I only had a quarter tank of gas and when I picked up my car it was a full tank. Eugene Chang is the best. More

purchase of new NXT the knowledgeable information given to us by our salesman Charles Flores was excellent, His non-confrontational type of approach was gratefully appre the knowledgeable information given to us by our salesman Charles Flores was excellent, His non-confrontational type of approach was gratefully appreciated as well and his low pressure but pro-active approach. I have one complaint. I brought my 200ct in for a flat tire and after the service reps suggestion I met with Charles and bought a new nxt. While on the test drive the service rep called and said we need a new tire should they put it on. I assume they meant if we did not buy a new one. When we were finalizing the purchase of the nx we were told we owed 235.00 for a new tire after almost waking out the sales manager lowered the bill to 135.00. I still feel the service department cared more about selling a tire then us purchasing a new car. More

New Car Purchase Had great time purchasinng our Lexus RC350 from Peter Agnew about 2 weeks ago, When we went to purchase the car we wanted it was gone, but Peter foun Had great time purchasinng our Lexus RC350 from Peter Agnew about 2 weeks ago, When we went to purchase the car we wanted it was gone, but Peter found the car we really wanted at another location and was able to have for us the next day, Our longest wait for an appointment with Peter was no more than 5 min. We had at least 2 other appointment with him, and each time he was there on time. Was very impressed with Lexus of Cerritos. This was 3rd Lexus that we have purchased from Lexus of Cerritos. Recommend them highly. Dave & Peggy Van Houten More

Yani was excellent A couple of weeks ago we bought a used car. Yani was our salesperson. She was focused on us and completely helpful. She went with everything we wan A couple of weeks ago we bought a used car. Yani was our salesperson. She was focused on us and completely helpful. She went with everything we wanted. (The finance guy was okay.) I don't feel I can wholeheartedly recommend this dealership because we've only used it once to buy, and never used the service dept. Also, they gave us only one key to the car and it will cost us big bucks to get another. Thank you, Yani. More

Purchase Good experience. Explained everything in great detail. Sales person and finance person were good. Scheduled appointment for windshield treatment c Good experience. Explained everything in great detail. Sales person and finance person were good. Scheduled appointment for windshield treatment cancelled due to rain but have not received call to reschedule. More

Catherine is great to work with Treat me like I was family constantly reviewing the terms of the sale as well as the best possible finance availeble to me Relly friendly people all Treat me like I was family constantly reviewing the terms of the sale as well as the best possible finance availeble to me Relly friendly people all around More

Service of vechile Let me say this, I have been coming to this specific dealer for years. I went to the Tustin dealership when I first bought my car and the service was Let me say this, I have been coming to this specific dealer for years. I went to the Tustin dealership when I first bought my car and the service was mediocre. I was just another car to get in and out. At the Cerritos location, with Dorothy Lunney it has been the exact opposite. She is attentive and gets my car handled. She always makes me feel she is fighting for whatever I am asking for to get looked at or repaired. When she delivers my car, I have no complaints. Dorothy is a sweet, professional woman that cares about customer service. She will do anything that is in her power to help the client with their requests. As far as I am concerned, she goes above and beyond. If you can work with Dorothy, you're in great hands! More

After the sale I bought a car from them, after they got the money, they did not refund what they were suppose to , I paid $80.00 for the paper work; I've waited 3 mo I bought a car from them, after they got the money, they did not refund what they were suppose to , I paid $80.00 for the paper work; I've waited 3 months no license plates. I think they took the money and went partying. Whatever U do do NOT go here. More