Lexus of Brooklyn

Excellent Service. Andy is great!!! He would be srongly recommended to other customers!!! I have been working with Andy Girdhari many years. And, he is one of the reasons I want to come to Bay Ridge Lex recommended to other customers!!! I have been working with Andy Girdhari many years. And, he is one of the reasons I want to come to Bay Ridge Lexus to service my car. Thanks. Great!!! More

Throughout the years I leased and now purchased my Lexus from Bayridge Lexus, MR.Patel is and has been extremely courteous and professional.He always makes the time to assist me with servicing my car and an from Bayridge Lexus, MR.Patel is and has been extremely courteous and professional.He always makes the time to assist me with servicing my car and any other concerns I may have. He came in to help me even on his off time.Mr. Patel has distinguished himself as an outstanding manger for your organization.Due to Mr.Patel, I'm a satisfied customer. More

I was treated with the up most respect and professional people that I had the pleasure to meet. Everyone in the Dealership, was so nice and cutious. I would deffinitly recommend them to my family and frend people that I had the pleasure to meet. Everyone in the Dealership, was so nice and cutious. I would deffinitly recommend them to my family and frends. Everyone kept asking if I was comfortable, if I wanted coffee or something to eat. Just a great experance. More

Welcoming atmosphere- everyone was very friendly. Salesman (John Pagano) was very knowledgeable of the Lexus products, carried himself professionally with an outgoing friendliness, which made me feel Salesman (John Pagano) was very knowledgeable of the Lexus products, carried himself professionally with an outgoing friendliness, which made me feel comfortable and wanting to do business with him. He explained the vehicle I purchased thoroughly covering maintenance, warranty and security options and advised to please him if I had any questions. He's a very likeable down-to-earth person. More

I received EXCELLENT customer service at Bay Ridge Lexus! Greg and Mike were both great to work with and gave me a great price. They made sure to show me the way everything worked on my new RX! They even con Greg and Mike were both great to work with and gave me a great price. They made sure to show me the way everything worked on my new RX! They even connected my cell phone to the Bluetooth device in the car. I love the car and would only buy from Bay Ridge. Stress free and made car buying fun and were genuinely excited for me! More

I left my car for recall service, came to pick it up next day they did huge dent on my door and fender (driver side) and they are refusing to fix it in fully and told me to pay half of the job horrible servi day they did huge dent on my door and fender (driver side) and they are refusing to fix it in fully and told me to pay half of the job horrible service never go this dealership! trying to screw they customers my car was all in oil seats steering wheel. More

The most important aspect after leaving the showroom is customer service and to ensure that you're receiving attention as a customer and the proper service to your vehicles. Mr Pankaj Patel, Director of C customer service and to ensure that you're receiving attention as a customer and the proper service to your vehicles. Mr Pankaj Patel, Director of Customer Service at Bay Ridge Lexus is second to none in providing service. His attention to his customers is impeccable. He's a consummate professional and a true gentleman. I have had 9 Lexus vehicles primarily due to the fact that Mr Patel and his staff have been fair and honest with me and my family. He treats us with respect. He's patient and explains the service that's required. A couple of personal stories if I may: My daughter was stranded on a Saturday afternoon and Patel was helpful in getting her help with Lexus Roadside Assistance...he could have simply given her a number to call, but he took the time to ensure she was safe and was getting the proper service. Another time, my daughter was 300 miles away and had a problem with the remote in starting the car. Patel took her call, calmed her down, and guided her as to how to get her RX350 started. He's a class act. Again, he made sure she was safe and actually called her back later in the day to take sure she was OK. Where else do you get that sort of treatment? It’s unheard of. There is a gentleman working with Mr Patel named Mario. I believe he is the chief technician. Not that I've had many problems over the years, however whenever one has existed, Mario waves his magic wand and everything is perfect. He too is a fine gentleman, a class act, and remarkably competent in his field. It’s a pleasure knowing him. In many cases and in all businesses, customer service is criticized for one reason or another. If you have the opportunity to be treated by this team, I'm certain your confidence level in customer service will be restored fully. I wish the organization much success in their new location. Sincerely, Neil Diamond & Family...Staten Island, NY More

I Purchased an Rx350. I am so happy with my purchase Decision. I would recommend this dealership to my friends and family.The Salesperson and Finance Manager, Mr. Smith was very professional and helpful Decision. I would recommend this dealership to my friends and family.The Salesperson and Finance Manager, Mr. Smith was very professional and helpful.At first I was hesitant to re lease another Lexus becuase with my growing family I wasnt sure that the truck would be big enough. It is working out just fine. The car looks and rides perfect. My major concern was safety and I must say that I feel very safe in this car. More

When I purchase a car, the dealership is important. But When I purchase a car, the dealership is important. But the service department determines if I will be a returning customer. At Bay Ridge Lexus you When I purchase a car, the dealership is important. But the service department determines if I will be a returning customer. At Bay Ridge Lexus you get a great overall experience. I have been a customer since 2004 having purchased my third RX in 2010. The personnel from management to cashiers in both the sales department and the service department treat you professionally. I have even utilized the expertise of Tony in the Body Shop at Long Island City Lexus. They always make sure that you are happy with your purchase and service. When you receive your car, the sales department presents your car in a very memorable way. When you return for service, the service department provides you with a service representative who follows you throughout the care of your car. Waiting for your car is never a torture. The waiting room provides a relaxing atmosphere. They provide coffee, juice, and breakfast of donuts and bagels. They even provide coloring books and puzzles for your children. I especially enjoy the working fireplace in the winter, while I watch TV or read a newspaper. To conclude, when you buy a car, don't just go by the dealership's reputation, see what type of service is provided to you. Remember, most of us keep our cars for years. Why be aggravated every 5,000 miles. More

The people who work over there very professional,friendly and very heplful.I was comfortable buying my car from this dealership. I was very satisfied with this experience.So far I know nobodys better than LE and very heplful.I was comfortable buying my car from this dealership. I was very satisfied with this experience.So far I know nobodys better than LEXUS. My whole family loves LEXUS. When we buy cars we always think LEXUS first and were nevrer disapointed. More