Lexus of Brooklyn

I purchased a new 08 RX 350 AWD from Bay Ridge Lexus in January 08. The research & purchase process was smooth and exactly how it was explained. As expected by reputation, the delivery/pick up process was January 08. The research & purchase process was smooth and exactly how it was explained. As expected by reputation, the delivery/pick up process was an amazing experience. At this point, I was convinced there was little opportunity to witness continued excellence, as the only reason to return to the dealership was for scheduled/unscheduled maintenance. Service Consultant - Jason Rodriquez was assigned to my vehicle from day one. Although my vehicle is now 5yrs old with 29k and demonstrates below avg to normal wear and tear, Jason continues to treat all visits with the same level of urgency...and that to me, is priceless! He's very attentive, provides details on what the possible issue/care being performed, honest and has even gone to mgmt without my direction on one visit, to see if he could have the deal of the week for last week honored, for the current maintenance being performed. That demonstrates character & loyalty that I continue to appreciate, even greater than the experience of the purchase. Thank you Bay Ridge Lexus & Jason for providing my family with the continued "Lexus" family support! More

John Pagano was extremely courteous and knowledgable . I always recommend my friends who are interested in Lexus to meet with him . John made the process of buying a car smooth and easy always recommend my friends who are interested in Lexus to meet with him . John made the process of buying a car smooth and easy More

Today I came in for service and had a great experience. Chris and the Lexus crew are very helpful and friendly. I will definitely come back for service! Chris and the Lexus crew are very helpful and friendly. I will definitely come back for service! More

Have been servicing my vehicle with Chris for years and am extremely pleased with the service received. He is extremely professional, courteous, knowledgable and reliable. I completely trust him with my ma am extremely pleased with the service received. He is extremely professional, courteous, knowledgable and reliable. I completely trust him with my maintaining and servicing my vehicle and I rely on his judgement and advice. Having a trustworthy service technician is hard to find and I found that in Chris and his team. More

I have been going to Bay Ridge Lexus for service for years. I purchased an IS 250 in 2006 and brought it to a local mechanic who screwed up my brakes pretty bad. Since then I have been bringing my car s years. I purchased an IS 250 in 2006 and brought it to a local mechanic who screwed up my brakes pretty bad. Since then I have been bringing my car strictly to Lexus. Although they are more expensive than the local mechanic I can trust that they will do a good job with my car. Thank god I never had any major issues with the car but whatever I had done was done well and in a timely manner. My service consultant, Alex Munoz, is very friendly and professional and always goes out of his way to make sure that I understand what needs to be done and why and what the costs will be. I trust that he would not try to rip me off by claiming my car needs work when it doesn't. Whenever I call with an issue, for example I had a nail in my tire a few weeks ago, Alex is always quick to return phone calls and lets me bring the car in right away. Alex is always courteous and goes out of his way to make sure my car is taken care of, whether I'm there for a big job or something trivial like an inspection, he always makes me feel like me and my car are important. I will continue to bring my car there as long as I own a Lexus. More

Alex was my sales & leasing consultant. He was attentive, friendly and answered all questions my wife and I asked.....We signed on the spot. No need to go from dealer to dealer....This was our sec attentive, friendly and answered all questions my wife and I asked.....We signed on the spot. No need to go from dealer to dealer....This was our seconds Lexus and we would not have selected any other vehicle. Frank Fallacaro was our vehicle delivery specialist. He was very thorough. As seniors and not computer savy he took his time....We even went back for a review...... Lexus of Brooklyn is truly a top of the line dealer........ More

Upon coming to this Lexus Dealership we've found a car on their website. When we showed up we were greeted, right away, by Harry who showed us the car that we were interested in, actually there were few opti their website. When we showed up we were greeted, right away, by Harry who showed us the car that we were interested in, actually there were few options, in colors, interior etc. he showed us at least 3 same model cars. He took us for a test drive, and a pretty far one, comparing with other dealerships that we dealt in the past. And the car we drove - that's the one we fell in love with. We got a 2012 year car with very low mileage (when there were 2013 (new) ones), and after the clean up that they did - it was a brand new car, really! Harry was very polite, very informative about each car, had reasonable bargaining skills, and every time we had to wait a bit for this or that approval he would always make sure to check up on us. We would recommend him as a car salesman. We had to finish up some extra accessories installment few days later, and service was great! Not like other dealerships that forget every promise they made once you've paid and went out the door. The Bay Ridge Lexus lounge is very nice, has food, TV and lots of sunshine - it is nice to spend time in. More

Do not come here. Tired to charge me $250 to turn on the car. Just drive the extra 29 miles at another dealership that checked my car out for free. car. Just drive the extra 29 miles at another dealership that checked my car out for free. More

The team were professional, friendly and courteous. John listened to what we needed and was able to deliver exactly what we were looking for. He was never pushy and never came off as "SALEZY" using sales p listened to what we needed and was able to deliver exactly what we were looking for. He was never pushy and never came off as "SALEZY" using sales pitches. He made us comfortable, he was conversational and personable. We were very impressed with Frank who helped us with the paperwork. Frank was very informative and I learned so much about the car. He was confident and extremely knowledgeable. More