Lexus of Brooklyn

My experience with Bay Ridge Lexus and John Pagano was incredible. John Pagano went above and beyond my expectations. We negotiated this car deal from out of town, and he made the experience pleasurable incredible. John Pagano went above and beyond my expectations. We negotiated this car deal from out of town, and he made the experience pleasurable and very easy. My Company that I rep for, Rodan + Fields Dermatologists, gave me a Lexus vehicle and I got to choose the dealership where it was purchased. I chose Bay Ridge Lexus because of John Pagano. I had looked at Lexus Dealerships across the country and none of them had gone out of their way to make sure that I was taken care of like John Pagano. Because of his professionalism & customer service, many more Lexus car earners will be purchasing their car from John at Bay Ridge Lexus. More

Came in to trade in my car for a new one - they were back-ordered, and I said I'd wait. Was told by this guy that the trade-in value would be honored as 'buy' value - until when I came to finalize the back-ordered, and I said I'd wait. Was told by this guy that the trade-in value would be honored as 'buy' value - until when I came to finalize the deal, and he backpedaled. The guy is essentially computer illilterate - he produced a new "estimate" for the trade-in, that was time-stamped as being done by him, while he walked away during our conversation. I would not recommend dealership - and certainly will think about other brands, as this one does not value customer value or brand value! More

I made my service appointment online, but the service was exceptional. from the time I walked in I was treated as "the only person there". the service people were very professional and courteous. I was gi exceptional. from the time I walked in I was treated as "the only person there". the service people were very professional and courteous. I was given a loaner and when I returned it was the same treatment. I would highly recommend this dealership More

When I go to service my car I'm always very stressed because I have an older model Rx 300 and for past few years I've had to spend a lot of money to maintain it. However, no matter what the cost, I feel because I have an older model Rx 300 and for past few years I've had to spend a lot of money to maintain it. However, no matter what the cost, I feel that the staff are very professional and have advised me properly as to the necessity of the repairs. I leave there feeling very confident about the quality of work and the over all experience. The last person I see is generally Joanne Rizzo, who has to be the kindest, most polite, most professional cashier of all the Lexus dealerships. I don't know how much money she makes, but she deserves a raise! Also, kudos for recognizing the talent in Chris and making him a manager. Now it's time to give him a Lexus!!! See you in six months. More

Bobby went to great lengths to get me the exact car I wanted. His service was excellent. Upon picking up the car, Matt did a tremendous job walking me through all the features. I couldn't be happier w wanted. His service was excellent. Upon picking up the car, Matt did a tremendous job walking me through all the features. I couldn't be happier with the experience. More

HARRY KHODJAEV is very kind, pleasent and easy to communicate with. He is also very focus and demonstrated caring ways during the sales process and until present. He is very good at following up to e communicate with. He is also very focus and demonstrated caring ways during the sales process and until present. He is very good at following up to ensure that the customer remains satisfied. I will highly recommend Harry to anyone who is interested. More

Excellent friendly help by all 4 people when we had a 60k service on our truck. Couldn't ask for better service in any way. service on our truck. Couldn't ask for better service in any way. More

I recently purchased a LX570 from Sky Liang. He is by far the best salesman I had ever met. Sky was very friendly and not pushy at all, he didn't have a sales person sound pitch which wanted you to buy the c the best salesman I had ever met. Sky was very friendly and not pushy at all, he didn't have a sales person sound pitch which wanted you to buy the car. He was very caring and just wanted to find a car for us that suited our needs. He went above and beyond with the service for me and my husband. We have purchased other new cars in the past but the experience was not like this one at all. I cannot praise this dealer enough. He answered all my questions with concise answers and, if there was a decision to be made, he came in to describe my options in enough detail to enable me to make that decision quickly. I felt quite comfortable in the waiting room, with snacks, drinks, a TV, and comfy chairs while I was waiting for my test drive. The experience was truly amazing. Overall, it was an exceptional experience and Sky was able to provide courteous service, and definitely did not waste my time with sales techniques as did other dealers. I would definitely go back to him for another car. Thank you so much! More

Bobby Yep was extremely wonderful and accomodating to work with. The staff at this dealership was just as wonderful. I would certainly do business with this dealership again. work with. The staff at this dealership was just as wonderful. I would certainly do business with this dealership again. More

Chris Rampersad went above and beyond to insure my satisfaction. He took my concerns seriously and followed thru on his promises. I feel he is trustworthy and genuinely cares to make his customers hap satisfaction. He took my concerns seriously and followed thru on his promises. I feel he is trustworthy and genuinely cares to make his customers happy. More