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Lexus of Brooklyn
Brooklyn, NY
556 Reviews
Our passion at Lexus of Brooklyn, is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned Lexus, to have your vehicle serviced or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 6:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 6:30 AM - 3:00 PM
Sunday Closed
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Showing 556 reviews
January 14, 2015
John Sonitis loves this dealership. I have had a lot of experiences at car dealerships. Ranging from OK to BAD to literally just a NIGHTMARE. But Bay Ridge Lexus puts every dealership I I have had a lot of experiences at car dealerships. Ranging from OK to BAD to literally just a NIGHTMARE. But Bay Ridge Lexus puts every dealership I went to, to shame. I never had such a good feeling of delight and comfort. The minute you walk in those glass doors you are treated with courtesy and respect. The salesman that helped me lease my IS 250 AWD F Sport Mustapha Aly got me the perfect model that I WANTED. He did not give ma song and dance or the usual run around treatment. Even the finance consultant Dennis Wu was very straight forward with me no blank papers or hidden fees that i got tricked into signing to. Dennis had me out so fast that my car was ready for me to drive away home in. I now have a luxury sport sedan that I am happy to drive in everyday with my wife and kids and don't fee like I was forced into or got trapped into this car. THANK YOU BAY RIDGE LEXUS More
by Johnnygyro
Employees Worked With
Mustapha Aly sales. Dennis Wu financing.
November 11, 2014
2015 lexus is250 f sport Just got my 2015 is250 f sport. Finding the right car with the color and packages and price took about 2 and half hrs. They were very transparent abou Just got my 2015 is250 f sport. Finding the right car with the color and packages and price took about 2 and half hrs. They were very transparent about the charges and fees involved. I liked that didn't give me a crazy lease price and then bring it down to make it look like they bringing price down. I knew how much the car should go for before walking in and their prices were In the ballpark. I tried to bring it even lower but I knew that the price they offered was good enough for me so at the end I took the car for that price. I loved the presentation when u went to pick up the car. They had a sign with my name and congratulating me on my new car and a car specialist to give me a detailed tour of the car and it's features. Patrick, my sales person, was fantastic. He kept me updated and looked into all my concerns with the delivery process. I'm a happy customer. Getting my free car washes at the dealership is a nice perk. More
by Muhammad Ayub
Employees Worked With
Patrick Renaud
March 16, 2014
Been to about 7 or 8 car dealerships in the last few weeks, and these guys are far and away the best. My salesperson was Luis Garcia, and I recommend him highly. Very professional. Helistened to my q weeks, and these guys are far and away the best. My salesperson was Luis Garcia, and I recommend him highly. Very professional. Helistened to my questions, gave me straight answers and wasn’t afraid to confirm hisr answers in writing. This dealership tells you what the deal is, sticks to it and doesn’t give you any high pressure tactics. What a pleasure! Unlike some of the other dealerships I visited, they do not give you a price and then tell you to "Come back again in a couple of days and will work out a deal. Maybe I can do better." Who has time to go back and forth waiting for the right deal to come across the table? If you want to be treated like you have a brain by a group of professional people, save yourself a lot of time and aggravation, and just buy/lease a car from them More
by lisab123
January 22, 2014
Mo and John were helpful and friendly throughout the process and were willing to discuss details about the deal on the phone. I did not feel pressured and although the process took longer than anticipa process and were willing to discuss details about the deal on the phone. I did not feel pressured and although the process took longer than anticipated, it was a good experience. More
by sshikari
Employees Worked With
Mo, John Palmieri
November 29, 2013
Agreed on car using stock # listing. Spoke with sales people on the phone. Had mom go to pick it up. Mom was worried about dealing with sales people. Dealer refused to honor price. Abused old woman. Sham people on the phone. Had mom go to pick it up. Mom was worried about dealing with sales people. Dealer refused to honor price. Abused old woman. Shame on them for having no respect for the elderly. Was contacted by the dealer's General Manager after my review here and they agreed to sell the car to mom for the email price. This is good. Still not so happy that Sales people lied about the emails that I received from them and the listings on their website. Modified rating slightly. More
by wwein42
Employees Worked With
KEITH BROTHERSON, John Palmieri
August 07, 2013
I had a wonderful experience at Bay Ridge Lexus! From the beginning to the end of my consultations, I was treated with respect and kindness. Kevin Fitzgerald was my Sales and Leasing Consultant. He w the beginning to the end of my consultations, I was treated with respect and kindness. Kevin Fitzgerald was my Sales and Leasing Consultant. He was very helpful. He genuinely cared about my interests. He worked so hard to find exactly what I was looking for in a vehicle. He always asked me if I had any questions or concerns. He was ready to assist all the time! Kevin was also so patient and kind. He took his time to help me and explained to me all of my options. He introduced me to Leasing, which I have never done. In the end, leasing was the best thing for me. Thank you Kevin! Kevin has a great rapport with his colleagues as well. He always consulted with Joseph Ondo, the Sales Manager. Joseph was very welcoming and understanding. Daniel Del Negro walked me through all the "next steps" once I chose a vehicle. He was very kind and informative. Sean Ramos explained how the vehicle works. He was so detailed in his explanations and answered all of my questions. I had a lot of questions! When I was taken to my car for the first time, Lexus had the car covered and a sign on a pedestal saying "Congratulations" with my name. I thought that was such a special touch. It shows how much they care about you. I want to thank all the representatives at Lexus for making my experience a memorable one! More
by mcosta2014
Employees Worked With
Kevin Fitzgerald, Joseph Ondo, Daniel Del Negro, Sean Ramos
July 31, 2013
Bought a car retail 34,000 gave them 4 days to prep it had to come back 10 times . Car charger ,brakes , tires , abs ,rotors all this in less then 3 months. Never buying a car there again. Bobby sold me a had to come back 10 times . Car charger ,brakes , tires , abs ,rotors all this in less then 3 months. Never buying a car there again. Bobby sold me a bridge. Tires were bold. Was told I get brand new tires. New brakes. If I buy a car from them. That was a lie. More
by M45live
Employees Worked With
BOBBY YEP
July 12, 2013
Went in there and prior to me getting there (1 hour before) i spoke to them and my first choice i was told was available got there and it was sold but they kept it on there web site for another 3 weeks before) i spoke to them and my first choice i was told was available got there and it was sold but they kept it on there web site for another 3 weeks for sale they charge you $1000 prep fee right of the top The main reason "why" I gave this dealership such a low score they were very insulating towards my trade in and offered me $2000 less than there sister company up the street offerd me towards a trade in at Bayridge Toyota and to make matters worse the so call manager called me back and said he'll crunch up some numbers and get back to me 2 weeks later I guess he's still crunching up some numbers because I haven't received those numbers yet. More
by Marinoalya
Employees Worked With
KEITH BROTHERSON
June 30, 2013
Best Customer service and attention to detail. John provided a top notch celebration event for a Lexus Event for a GS 450h. He cleared the service area and provided a warm and friendly environment for provided a top notch celebration event for a Lexus Event for a GS 450h. He cleared the service area and provided a warm and friendly environment for our guests and the owner of the new Lexus. Top notch all the way. More
by ShalversenRF
Employees Worked With
John Pagano , JOHN PAGANO
